MGM Grand  

La situació del Hotel i el servei de check out express.

La recepció del hotel, masses problemes per fer un check in .El recepcionista poc clar a l'hora d'explicar que hi havia taxes extres que apareixen sota del preu i que s'havien de pagar encara no sabem perqué... no és apropiat, si més no, sota el meu punt de vist, per anar amb nens. El casino esta al mateix hall i has d'accedir encara que no volguis, tant per anar a les habitacions com als menjador, ...sabem que es Las Vegas, però tampoc cal ser tant insistents.

I cant say anything good about this hotel I am sorry, This is the third time in as many years I have stayed here. Each year it has degenerated incrementally.

It took over 3 hours to book in, I was given a very bad room initially, but that was eventually rectified by a Good front desk manager. However the next room was only just "reasonable" so I offered to pay for an upgrade of 40 dollars a night and cut my loses.By this time 3 hours had passed. I then moved into a Celebrity Spa suite and the inside was very bad indeed. There was a cupboard door hanging off and the remnants of the last occupier was evident. I then complained to the manager but I was told there were no other rooms available. So I had paid extra to get a supposedly decent suite, but it is definitely the worst I have ever seen on the Las Vegas Strip. When I booked out, the receptionist asked me if I enjoyed my stay, and I told her about the shortcomings of a supposed 4 star hotel, but she surprisingly answered " well sir we are going to re-decorate all of the rooms next year".This was no use to me, I had just spent two of the worst days in the overpriced Spa room which was annoying to sat the least. I then walked 300 meters to the vdara 5 star hotel and paid exactly the same room rate as the mgm grand, for a further 7 nights, and the vdara upgraded me to a magnificent corner suite on the 40th floor at no extra charge. Please forget the mgm, you can get much better rooms for your money if you look around.I Can not give the mgm a lower rating....but this is my experience from 10-12 August 2011. Please consider the more upmarket and newer vdara hotel. You wont be disappointed.

Mgm has everything you want in a Vegas vacation: well appointed rooms, top notch dining, and beautiful pools. Gaming and nightlife are also very good. I have been to Vegas a half dozen times but this was my first time at mgm. I would recommend mgm to young couples looking for a little of everything (done exceptionally well) in their Vegas trip.

The first night we were given the wrong room. Instead of the the Deluxe King room we paid for we got a room in the West Wing. The ww is supposed to be trendy, hip, and cool but we were underwhelmed and appalled by the condition of the room. Our room was on the 2nd floor in a dimly lit gray hallway. It had the ambiance of a basement. The room itself was smaller than a Manhattan studio apartment. And the view? It was of an alley with a dumpster. Disgusting. MGM was quick to rectify the situation once I voiced my displeasure so I credit the staff for their attention. The Deluxe King room was spacious, clean, and well appointed.

It was very clean ,Pool was great everything you needed in one big Hotel I would stay again.`

It was a most terrible experience that I had in my life. There was a group (around 5-6 ppls ) come into my room at 11pm at night when I was sleeping because the hotel staff did the double check-in for my room. Also, all the staffs are very rude and the reception desk never respond the phone call.

It is very clean. the room service is excellent. It is a prestigous hotel to stay at.

Very good response to my complaint for waiting to long for the room to be prepared

The fact that I had to wait till the evening for my room to be ready and in the mean time I had to check all the time over the phone when the room would be prepared.

Clean, well maintained hotel. Friendly staff.

We would have liked tea/ coffee making facilities in our room.

Great location very clean and great value for money

Do not check out manually on the morning of departure it took me 40 minutes with only 4 people in the queue before me. There were plenty of desks manned by staff but there were a lot of people checking in for a convention . I couldn't understand why it took 10 minutes to process each guest. A question as to why it was taking so long to the desk manageress was with a curt / attitude ridden reply. So check out via TV to avoid this.

People smoking in the hotel public areas long queues at check in desk,once checked in, need to queue again if you have a further query or need an extra room key. This just consumes too much time,especially as room is booked on a credit card with guaranteed payment - there should be a facility to just pick up a key.

It was nice and close to airport..... Cheap cab ride about 7 dollars. The bedroom was so clean and lovely and the bed was amazing soft and made me want to sleep in everyday.It was close to everything and convenient to book shows, eat out, or get transport. Id stay there again for sure. I enjoyed the day spa,and had a nice hair do and makeup done before attending a wedding.

I cant eat dairy so I had to plan ahead to eat. And i'm not use to not having a fridge in the room so I made sure I bought water to the room with me. There were not many dairy free options on the menu. Smoking inside the casino was sad to see it meant you always go home smelling of smoke but it was not to overpowing during my stay.

The wait to see the concierge was about 15-20mins. There was also no one discernible queue, just a crowd of people waiting around in mini queues along a long desk, which meant some people got seen straight away whereas others were waiting long periods. Very frustrating! The hotel is also a rather long walk to the rest o the strip. Don't recommend this for young travelers wanting to be in the thick of it.