Millennium Broadway Hotel Times Square  

New years eve watching the ball drop from the top floor. Unforgettable experience.

So close to Times Square, but without the hassle. The staff were extremely friendly and helpful. The housemaid Mary was so kind, as I had come down with a virus and spent 2 days in bed. She made sure we had fresh linen and anything else we required.

Nothing really that we didn't like and we spent 6 nights there.

The staff at the Millennium Broadway was fantastic, especially Ms. Melanie Turner. The staff made our stay a wonderful experience. The location is also an advantage. Although the hotel entrance is half a block off Broadway, the hotel does have rooms that overlook Times Square. You can't beat the location -- close to the theaters, great restaurants and all the action of Times Square. The hotel is definitely not a 4 star hotel as advertised by Booking.com but it does have rooms that are fairly large for Times Square. There are some great rates online and the savings can be substantial compared to other hotels in the area. Since you don't travel to Times Square to hang out in your hotel room, save a little money by staying at the Millennium and have more money for theater tickets!

The hotel is showing some age and really needs a top to bottom renovation.

- Great location - Good staff - Wonderful view

- Concierge support, not aligned with the level of the rest of the staff

Location Location Location. This hotel was so close to Times Square that my mother who has ibs was able to walk back to use the toilet in our room rather than a public toilet while we were out shopping. Fantastic for anyone who likes/needs close access to their hotel and times square

Location, walk to Times Square. Starbucks next door! We had been told room sizes were small in New York we were presently surprised, our room was spacious! Staff helpful, we arrived at 2am due to late flight, no problems.

Location was excellent

Staff were not that good. Cleaning service was minimal. Curtain rd was falling out of ceiling

It's in an excellent position for the theatre, (although I have no interest in these shows), shops, has easy access to tour buses, the underground and buses. It's also very close to main attractions; Times Square, Met museum etc. Hell's Kitchen for such a variety of food outlets is close by.

They upgraded our room to The Premier Hotel which provides free continental breakfast and snacks in the evening. Everything is execellent except for the show which did not have hot water. The problem fixed right away when I told the cleaning lady. Hope they can ugrade us to the The Premier next time.

Hot water in shower didn't work.

Location and service matched our needs!

Superb location. Right spot on Times sqaure.

Expensive breakfast. Weak service in restaurant. Personnel were uninterested in serving. And in business center the scanner did not work.

The only compliment I can give this hotel is the guys at the door antionio, bob, & all the rest! At the front desk ( evening only) the night manager & head front desk guy were great! But at front desk in daytime sasha has no personality or sympathy and the manager timothy was rude, unprofessional, he yelled at me infront of entire downstairs lobby! He talked down to me like I was an idiot he literally had me in tears I do not recommend this dirty, sry disgustingly filthy, expensive disappointment that promises ammendities that do not exsist they down grade the room you pay for and rip you off with false charges & refuse to help you instead you are treated like you are worthless plz save your money save your body from bed bug bites go anywhere but here!

Well I payed for a King Superior Suite with seperated living room but received a small disgustingly filthy room with 2 twin beds! We booked this hotel for the promise of a big suite with upgraded ammendities & executive level status & our selling point our own private balcony! They have no balconies anywhere no executive ammendities we never got what we paid for instead we got a room the size of a closet with two twin beds! I woke up with bed bug or spider bites all over my back & you can see all the cob webs covering walls dust an inch thick and we were welcomed with half drank sodas sitting out and in mini bar including half drank vodka ( that they charged me for $ 70 ) then we were charged for two nights when we only stayed o n e n I g h t!!!! Timothy the manager yelled at me degraded me belittled me and refused to give me my money back! Don't stay here it's awful no other hotel would even charge for one night then along scamming me for two nights when we only stayed one! Honestly my lawyer is checking into this as well it's a code violation it should be condemmed!