The reception staff, the lady who made my check-in told me that i had the breakfast included in my stay, but i needed to take a voucher in the reception in the first morning. This lady was very kind, but in the next morning when i went to take out these vouchers in the reception, i spoke with a man who was very rough and petulant, and told me that nobody had ever told me that and if i really had the breakfast included, i would have to prove that to a man who was very rought and petulant, and told me that nobody had ever told me that and if i really have the breakfast include i will have to prove that to him. I came back to my room and 20 minutes later he called to my room to say that i did have the breakfast included, but even then him, or anybody else from the staff, don't said at least an "i'm sorry for the mess". I went insulted by him and nobody did anything about that, so i'll never ever stay there again. I paid too much for a terrible treatment, a treatment that i would expect from a hostel not from a 5 stars hotel. And if i paid this much to stay in a 5* hotel, was because i don't accept this kind of treatment, neither the others guests would like to be treated like this.
Location and the lady from Guatemala at the concierge team, who was very attentive.