The staff that is outside the reception is, as a rule, much more attentive and friendly than those inside. Perhaps, not coincidentally, the friendliest people are the latin staff part! I`m Italian, and I understand some indifference (we are not so friendly. sometimes), but the front desk needs to be more attentive, quick and helpful and put aside a super position to the guest itself which, in business, they are not. Remember: we are in holidays where you work.
But the hotel and the staff, in general, is great, if you ignore two or three people of front desk and the creative taxes! I think to come back with the repairs.
Attention to the hotel rates. They not add up the only 13% of Florida taxes. They include "spa rates" for water at reception, for example (using or not) and Convention Bureau taxes (in my country is optional). That can increase $ 1.000,00 in your bill! I`ve been there for 10 days and my account jumped from $ 2.700,00 to 3.700,00. 90% because de "taxes". I have my own hotel and the excessive and creative rates, like "spa rates", it`s not fair with the customers. Open your eyes.
Atenção com as taxas do hotel. Eles não somam apenas os 13% da Florida. Eles incluem taxas criativas como "taxas de spa", até pela água aromatizada servida na recepção, usando ou nao. No meu caso, por causa das taxas, tive que pagar quase $ 1.000,00 a mais na conta. Destes, 90% foram de taxas extras. Já estive em outros hoteis em Miami e só cobraram os 13% a mais que, no meu caso daria $ 350,00 a mais e não $ 1.000 a mais. Tenho meu próprio hotel e a criação de taxas criativas não é justa com os clientes. Abra o olho.