Hotel Monaco San Francisco, a Kimpton Hotel    

on arrival we were made to feel important and welcomed. beautiful accommodation, friendly, very helpful staff. brought a thoughtful gift to room for my daughter's birthday great ,location to Union Square, cable cars, restaurants and shoppimg

absolutely nothing!

We loved our room, the location, it was quiet yet right in the city, the fresh water to go in the lobby was nice

Tv and Internet- we get direct Tv (more channels) and free wireless at holiday inn! The spa was lacking.

Excellent location close to Powell St station and a number of shops. A 15-20 min walk to the Embarcardero

Complimentary wine hour every evening Complimentary coffee in the morning Complimentary bikes available Luxurious rooms with beautiful decor Helpful and friendly staff who really made an effort Fantastic location

this was a honeymoon get away there was chanpagne and chocolates in our room we liked the wine hour missed having coffee in the room

no coffee in the room available downstairs

I liked how modern and clean the rooms where. The location was also convenient for shipping and exploring downtown San Francisco.

The service when we first got there. The lady at the front desk was rude and not professional for such a high rated hotel and it left a bad taste in my mouth for the rest of the weekend, even thou aside from her the staff was friendly.

great location, nice, large room, good value for money

staff too busy...

Perfect location, nice rooms, great staff

A bit cold rooms - couldn't work out the a/c

Location, service, room equipment

Very small room

Entire experience was extremely pleasant. Everyone very cordial and helpful. Lovely amenities. Colorful, tidy room. Convenient to Union Square and surroundings.

The rooms were clean and beautifully presented. Very comfortable too. The location was excellent for shopping and touring the city. And the free wine hour was an added bonus!

Staff was excellent, rooms were cleverly designed

Location was close o Union Square which also brings with it a close by bad neighborood

The staff were incredibly friendly. The room was clean and the design funky/trendy. The hotel is situated beautifully. We were able to walk to great restaurants, Nob Hill, Union Square, etc.

Our room was next to an elevator, so we had a lot of noise. Also, the workout facilities were a little sparse (not bad though).

grand cafe reastaurant was very good

coffee didn't taste very good

My room was spacious and the bed was comfortable. The staff were very friendly and helpful. The location near Union Square was close to shops and only 10 minutes on foot from the Moscone Centre. Ok I walk fast.

The hotel overall was excellent and a high point of our trip. In particular the spa services and restaurant were outstanding. All of the staff were efficient and friendly and representative of the service we have found at Kimptpn hotels.

Nothing

I loved the design of the hotel and room, as well as the wine hour. The staff was particularly nice, outgoing, and helpful. I loved the Bigelow bath products!

I didn't love the quality of the bedsheets and towels. It would be nice to have a comforter with a cover rather than covered with a sheet. The towels were rather old. The tv channels were rather limited. I was hoping to watch AMC but no luck.

Excellent hotel. Clean and staff very friendly

Rooms a little small, but that is okay, they had everything you need.

Very friendly and helpful staff. We had to bring our car and appreciated the valet service. Beautiful rooms and common spaces. We had room service twice. The meals and service were excellent.

They weren't clear about the wifi service when we checked in, which could have resulted in us paying and unnecessary fee. Also, I have stayed there before and knew to expect a small room, but this was even smaller than I expected. There was no room for a chair other than the desk chair, so one of us had to sit on the bed when we had room service.

Location Decor

Hotel Monaco has a great location (as many other hotels nearby does), very nice decor, but the total absence of courtesy of the staff, for an expensive hotel, its almost unbelivable. My wife and I stayed at Hotel Monaco as part of our honeymoon, and, not once has the clerks at the front desk have said "good morning", "welcome"' nor "have a nice day"; not even when we checked in. When arrived we had to carry our own bags because no one was there to help us; the same to open the doors while we where handling the bags. Its a $300 per night hotel, with a staff service of a Motel 6 at its best. Avoid this hotel if you value service

Loved the sheets on the bed...so luxurious and comfortable. Pillows were also great, as were towels. Loved the nice big flat screen tv, robes in the closet, comp wine and coffee. Everything was just perfect.

Nothing!

Super friendly staff, a wine social and fireplaces and couches everywhere - lovely! Room was very comfy and immaculately clean - wow...

Friendly staff, the room, jets in the tub, dog friendly, location, parking. This was our family Xmas present-we saw the Lion King too.

It rained. We could only afford to stay one day.

Great location and friendly staff

Poor views from our room. Room service not very accommodating when asking for something not on menu.

Location

When you pay 600 plus dollars a night I expect a room to reflect the money spent. 50 Dollar a night parking is unacceptable. I expect the staff to go out of there way to get things for customers. I expect facilities to be better equipped. This hotel was so grossly overrated it was laughable.