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Newest reviews for Crestwood Suites Nashville-Madison

  • Raymond
      United States of America
    June 11, 2014

    Price is good. Location for the area and ease to interstates and other road networks to support your travels is very good.

    Two out of three is like they don't care. First experience three years ago was very good. Last year went through a period of discussions that ended in a certificate to try again. Silly me, they didn't honor the certificate and the same reasons from last year.....service and cleanliness....did not improve. Very disappointing.......manager hid in the back office while letting the receptionist to try and handle the questions. Make sure to open cabinets....Mr. Roach will smile at you.........suites...yes they are extended suites.........but don't plan on cooking or eating with what they provide; because you can't......make sure to check for trash cans; not immediately available............don't expect to have front desk answer the phone....please don't have any "special" requirements because you will have to chase the staff all night least until they decide to shut the office before posted closing time...........oh, make sure you ask for TP.....this is an extended "suites" facility and that could be a bit extended.


  • Ron
      United States of America
    June 10, 2014

    Location good, staff ok,

    Mattress poor, furniture wobbly and worn, dirty, cabinets doors coming off, halls smelled smoky, needs a good updating


  • Anonymous
      United States of America
    May 5, 2014

    not a thing

    groups a people hanging out the front doors.not the best looking people.


  • Anonymous
      United States of America
    May 3, 2014

    Worst place I have ever stayed. Booking should eliminate from their listings!

    Same as above. Rooms filthy. Facility in poor repair.Serves as low cost housing location. I can't say enough negative.ELIMINATE FROM YOUR OFFERINGS.


  • Kathryn
      United States of America
    April 15, 2014

    Staff was really nice and tried to accommodate us

    Hotel was really dirty, when we opened our first room there was hair and dirt all in the bed and it reeked of body odor and smoke, they switched our room and when we opened the door to what they thought was a vacant room there was a man passed out on the couch, there were used diabetic supplies on the floor in the hall way and throw up in the stair well, we just got our money back and left


  • Anonymous
      United States of America
    April 8, 2014

    I like that ir came with a Kitchenette!! I loved that I nice size living room and bedroom as well.. Everything was put together nice and neat!!!

    I seen spiders one was a big black spider in the bathroom!!! Then when I got in the bed out the shower I seen another baby brown looking spider on my pillow and I killed it!! I took all the sheets pillows and everything off to check everything again before we went to bed after that I didn't see any more of them!!


  • Chester
      United States of America
    April 6, 2014

    Proximity to Hendersonville and shopping. Bathroom clean and well stocked.

    The hotel stinks of cigarettes, the carpets are filthy, bedding is old and worn. The room didn't have a microwave as advertised, the chair was broken, the room only had 1 pillow, they had to "search the property" to find another, had to go to Walmart and buy another to sleep on. The noise level in the hallways during sleeping hours was unacceptable. Lamp shades were tattered. 2 doors leading into the facility had the door handles broken off, had to pull on the exposed screw to open it. Not a satisfactory experience.


  • Travis
      United States of America
    March 31, 2014

    was told we would be on the first floor and we weren't was told we were getting a sleeper sofa instead we go two very uncomfortable recliners


  • Andrew
      United States of America
    March 25, 2014


    One room didn't have pillows and smelled horribly like smoke even though it was supposed to be non smoking all the while we asked for smoking rooms. The rooms were disgusting and when we asked staff for pillows they said "we'll see what we can do" then they just closed and left for the night without bothering to give us an update. We got nothing we asked for and the pictures/description do a tremendous job of lying about the property.


  • Margie
      United States of America
    March 20, 2014

    I couldn't find anything to like!

    No batteries supplied with the remote control. Found a spider in the sheets. Staff very unhelpful.


  • Paul
      United States of America
    March 18, 2014

    They were racist against whites. I had reservations and she told me it was no longer avbl. Then smiled at the black couple behind me and said you have a room now.


  • Brian
      United States of America
    March 16, 2014

    Not very clean!!! A roach crawled across my bathroom sink!!!


  • Victoria
      United States of America
    February 9, 2014

    I liked the full size refrigerator in the kitchenette. The room was clean. They never questioned my son's service animal.

    Torn upholstery, filthy carpet in the halls, the halls and elevator reaked of trash and food. No ice machine. No change machine in the laundry room. The management attempted to force usa to vacate the room in the middle of our stay to spray for bugs. I told them if they sprayed my room while we were there we would require a refund so that we could relocate since I have asthma, and my kids have autoimmune disorders and we were traveling with my son's service animal. They then said they would skip my room. However they attempted to spray anyway, but I waited and made sure they did not come in.


  • Melinda
      United States of America
    February 3, 2014

    That they fixed a problem with out getting mad,

    That the first room they gave me some one was in it. And I walked in that room


  • Ilona
    October 2, 2013


    Everything.... filth, bugs, Cockroaches, Loud obtrusive people running the halls all night, no security, we didn't feel safe.


  • Anonymous
      United States of America
    September 12, 2013

    Very nice location near a lots of great eating and shopping places

    The bed felt like I was sleeping on an ironing board. I have never slept on such a hard bed. When I got up my back really hurt. We were staying 2 night so we went to the dollar store and bought those egg shell mattress foam. We discovered something on the bed sheet the next morning that look like pup. We got the manger and she apologize. .Did reimburse us one night stay for the inconvince.


  • Kenya
      United States of America
    September 3, 2013

    I like that the price was very good considering there was a kitchen, the location was good, and it was fairly clean

    The room was very humid and had a very bad odor. The decor is very outdated and the air conditioner was leaking, so we had to put towels down to keep the carpet from getting wet. Maintenance was not available until the next day when we checked out. And there was a roach as soon as we open the door to the room on the day we checked in.


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