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Property Highlights

Free WiFi

Places of Interest:

Union Square (0.2 miles)
Show map Mystic Hotel by Charlie Palmer

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Newest reviews for Mystic Hotel by Charlie Palmer

  • Markus
    August 26, 2014

    very friendly staff nice hotel with a lot of charm Very good restaurant The best breakfast


  • Beverley
      United Kingdom
    August 21, 2014

    We had a wonderful stay at the mystic hotel. The staff were fantastic especially Stacey..... She was amazing and couldn't more helpful throughout our stay Rooms were lovely modern and clean. Ideal location . We will definitely come back again.


  • Paraskevas
    August 20, 2014

    Very friendly staff Pretty good breakfast Very nice bar-restaurant on the 2nd floor

    Not cheap...


  • Andrew
      United Kingdom
    August 20, 2014

    Cool bar with great cocktails and live music!!

    Couldn't get into the restaurant - which looked great - to use our voucher given to us on arrival. Although the lady on the desk found us a great place to have dinner down the road!!


  • Francesca
    August 17, 2014

    The location was excellent, just around the corner from Union Square; the complimentary breakfast was very good.

    All the area is expensive and this is no exception


  • Carol
    August 12, 2014

    Staff were very helpful


  • Kenneth
      United Kingdom
    August 8, 2014

    Location was very handy for Union Square. However the amount of homeless nearby (nothing hotel can do I know) did make us dislike the location.

    Lift is atrocious! Walked 8 flights several times a day as was quicker than the lift. Wifi was awful - at least it's free. No air con made it uncomfortable in the summer.


  • Jo
    August 1, 2014

    good location, nice breakfast, friendly staff

    on the eight floor you loose a lot of time with the rather slower elevator


  • Jon
    July 30, 2014

    Location Staff Breakfeast



  • James
    July 29, 2014

    The evening concierge Stacey was amazing. She had a great knowledge of the local area and was always more than happy to recommend restaurants and make reservations for us. She was also of great help when helping us with out transfer to the amtrak station in Oakland. We were extremly impressed with the hotel and the professionalism of the staff.

    The wifi connection was not consistent in our room (top floor) but if necessary we were able to access internet in the lobby. Also the only lift in the hotel was very slow.


  • Javier
    July 29, 2014


    Staff is rude and not helpful Rooms near elevators are very very noisy, could not sleep at all.


  • James
      United States of America
    July 26, 2014

    This is my second time staying at the Mystic on business and it was another fantastic experience. If you need to be near the Moscone or Union Square on business the value for the facilities and location is top notch. Plus, unlike other hotels in the area, the wifi works very well. You can easily do your work and stream a movie as well.


  • Sarah
      Hong Kong
    July 26, 2014

    Wifi never worked


  • Lisa
      United States of America
    July 22, 2014

    Charming decor, excellent location and pretty affordable considering it's San Francisco. I stayed here after returning to America after two months. Needless to say I was exhausted and wanted to sleep. The beds and pillows are sooooo comfortable and I'm fairly picky about that kind of thing. Breakfast was pretty good as well, only problem was lack of protein. All I wanted was crispy bacon after 2 months in Asia :) But the bagels, quiches, cereal and all-you-can drink starbucks tied me over just fine!! I received a $25 voucher to the restaurant as well, so my friend and I shared the meat board and also had the macaroni and cheese. The platter wasn't great, but the mac n cheese was delicious. We also tried the cocktails which were very good, a bit pricey though. The location can't be beat either. I mean, shopping, cable car lines, buses, restaurants, you name it, it's there. I wouldn't hesitate to stay again.

    No double bed rooms. But the beds were so amazing it didn't matter.


  • Lorena
      United Kingdom
    July 20, 2014


    Expensive. Rooms a bit small. The description in does not fully match the services. For instance there were no dressing gowns or starbucks coffee in the rooms


  • Tom
    July 16, 2014

    Welcoming staff, clean and comfortable room, good food, and warm jazz.


  • Anonymous
      United States of America
    July 9, 2014


    Staff are highly restricted to rules and can give you a hard time. They are nice but will not will to help if it isn't in the rules.


  • Anonymous
    July 8, 2014

    If you would like to stay in the middle of the shopping district - this is the place! Fisherman's Wharf is just a short bus drive away and the bus stops just outside of the hotel. You have walking distance to the BART (to the airport) and the cable car. The rooms are comfortable and ok size. Renovated and clean. The breakfast buffet is not huge, but it is nice. Outmeal and fruits if you like it healthy or crossaints,pain au chocolate if you like sweet stuff in the morning (or yoghurt, bagels etc).

    The elevator is a bit slow.


  • Anonymous
      United Kingdom
    July 7, 2014

    Friendly helpful staff all round - from the desk, to the bar, to the cleaners. The attached Burritt room is pretty good too, if you aren't in the mood to stray from the hotel.

    Wi-Fi reception pretty poor in the rooms. This was even after I was moved to a different room specifically for better reception. It is also a lively area, so if you're here to party that's fine, but it can be noisy at night and in the morning. It's also slightly tricky for taxi / Uber pick-up - you're better just heading to the Starbucks on the corner to grab one.


  • Neil
      United Kingdom
    July 4, 2014

    The location is superb and the all the staff are extremely helpful. I would recommend this hotel to anyone who is looking to stay in Union Square.


  • Neill
      New Zealand
    June 29, 2014

    Fabulous location in the heart of San Francisco and we loved it. They also did us an extra favour by storing some fish caught in Alaska for a couple of days until we left, so that's going the extra mile!


  • Piotr
    June 25, 2014


    very small room. It was hard to unpack my bags. Very high price comparing to standard. But this is normal I guess for San Fran.


  • James
      United States of America
    June 24, 2014

    I enjoyed my stay would have much recommend.


  • Rebekka
      United Kingdom
    June 22, 2014

    Superb location, delicious free breakfast and comfortable, clean room.


  • Anonymous
    June 17, 2014

    The lady at reception (evening shift) was very helpful


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