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93 Banyan Drive, Hilo, HI 96720, United States of America – Show map
|Room Selected at Check-In|
|Double Room with View|
|Double Room with Ocean View||
|Ocean Front Room|
|Oceanfront Corner Room|
|King Suite with Ocean View||
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263 verified reviews
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Hilo Naniloa Hotel's staff speaks: English
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Golf Course (within 2 miles), Fishing
WiFi is available in public areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Baggage Storage, Meeting/Banquet Facilities, Fax/Photocopying, Honeymoon Suite
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
One child under 2 years is charged USD 30 per person per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 263 reviews
Value for money
Show reviews from:
Featuring a tranquil location on Hilo Bay and offering breathtaking views of Mauna Kea Peak, this hotel is moments from the town of Hilo and provides spacious and modern accommodations.
Score from 201 reviews Good
A short distance from breathtaking waterfalls and within driving distance of Hawaii National Volcanoes Park, this cozy Hilo hotel offers comfortable accommodations and thoughtful amenities.
Score from 296 reviews Good
Originally plantation worker housing built in 1909, the property was converted into an inn in the 1930s. In downtown Hilo, this hotel features free parking and free Wi-Fi in public areas.
Score from 308 reviews Good
This tropical beachfront hotel overlooks Hilo Bay and is located across from Banyan Golf Course. It offers an outdoor pool, an on-site general store, and free Wi-Fi throughout the property.
Score from 188 reviews Review score
saw some roaches during the day in the room... didn't really like that.
NICE STAFF GOOD PARKING GOOD LOCATION
TILE FLOORS IN BEDROOM; NO CURTAINS OR DECORATIONS ON WALL VERY PLAIN
refrigerator didn't work. no air conditioning. television snowy.
Good location, easy access to airport if you have a car, free parking
Under construction, very noisy construction going on that woke me up in the morning, also no wi-fi in room nor in lobby area due to construction work
Location is nice.
Much of the hotel is being updated. A sign in the elevator explained there would be painters working during the weekdays. We were woken early Saturday morning by painters preparing to paint. They were not quiet and they shouldn't have been there. Not cool. Management did nothing about it. They simply said "sorry".
Naniloa has been under renovations quite sometime I stayed there two years ago prior to this trip, and nothing has changed aside from moving the main lobby downstairs for renovations. There is no room phones, no where to eat on the premises it like a ghost town! If you are needing a place just to sleep than this is the place to go but if your looking for comfort you won't get it here.
The location and grounds
The new remodeling which is cold and uninviting. The smells...mold and other unpleasant odors throughout the building. Room was small for the price and not cleaned thoroughly....dusty. No bedspreads on the beds. No balcony. Windows hard to open and no curtains but instead heavy wooden sliders. High "wall" to climb over to get into shower and modern-style sink leave little space and is ugly. General new "modern" style is not comfortable, warm or inviting. Lobby under construction and the lovely old ballroom and downstairs room that once thrived are in disrepair and full of junk.
Good location, good views
No wifi in rooms, have to go to lounge. General hotel aircon/machinery noise quite loud in room
Location. Near airport and national volcano park..
Room was suitable for college kids. Waterbugs found crawling around room. After that my wife looked in the bed and discovered more bugs. Tiny. But still visible. Hotel was under construction. Not told in the brochure. .call ahead for bug control..
This hotel is in DESPERATE NEED of MAJOR RENOVATIONS!!! It is FAR TOO OLD! Should not even be used in this condition! FAR TOO MUCH MONEY for an old place like this!!!!!
The worst hotel I stayed at in Hilo
The problems encountered at registration. The room was the worst room and I've stayed in many rooms during stays in Hilo
I had an ocean front room for $129.00
The hotel is under renovation and is very tired. There is a dirth of restaurants with walking distance.
Location to national park , waterfalls key points of interest.
Hilo is sleepy town , zero night life but we're here to explore key areas. Kona has higher end hotels restaraunts etc but it's 2.5 hours drive one way to volcano park. Tho Kona much more aesthetically pleasing
The location is good. But that's about it.
It basically is a dump. I assume that any positive reviews must be very old because the place is really run down and desperately needs refurbishment. Take the outdoor pool e.g. - it is so dirty that no-one uses it. Really disgusting. My room smelled awful - like a very moldy smell as if there had been a water leak. Probably hasn't been painted or renovated for at least a decade or two. I could also hear my next door neighbor making creepy noises all night, so sound travelled very easy between our rooms. The staff were pretty much at the same level as the rest of the hotel: Terrible. Clearly no training in basic service and friendliness. Not a smile and not particularly helpful. All in all - stay away from Hilo Naniloa. As least until they have refurbished it - or just knocked it down and rebuild.. which is probably the best.
Great location and outlook. it should be great after renovations are completed.
Lack of facilities, such as coffee shop, cafe or bar during renovations. Dirty laundry.
The view, location
Had to ask for clean sheets, problem with towels
The room was beautiful, clean, and quiet. Wonderful view of the ocean!
The elevator needs to be updated.
Location for airport and town.
Scruffy, no meals, facilities closed, dark, car parking with loiterers.
My refurnished room was streamlined and clean, with the open ocean view the best feature. We were able to snorkel right off the hotel property, and walk to dinner at the Hilo Bay Cafe.
They are in the middle of updating the hotel, so it all wasn't perfect, but the room was excellent.
On the water
Half of the hotel is under construction. Expect closed off empty rooms throughout the facility. No locks on the sliding glass doors in our room. Mattress on the floor. This is the best hotel in Hilo, we heard, but we left after one night.
I would have expected something more than a room with (no so great for what was around) views. There were no places to eat within walking distance and the wifi was only available in the lobby
I liked the location of the hotel and the quality of the staff- very friendly and helpful.
The whole building smelled of cigarettes. I have asthma and I specifically mentioned while I was making a reservation that it was crucial for me to get a room that had no cigaret pollution. At night I couldn't sleep and had several asthma attacks, burning eyes, runny nose, headache due to a poor air quality. Also the web site I booked the hotel from said there was a shuttle service to the airport. In reality there was no shuttle service and I had to pay for the taxi to get to the airport. There was no restaurant to eat breakfast and no telephones in the rooms. The hotel was very dirty, rusty and old looking.
Our rate was $89 plus tax, No resort fee. The nearby gardens and grounds etc around the property was almost worth the price. This were no problems with the service or comfort of the rooms themselves.
- musty elevators - not working air condition - the hotel needs a renovation
1. The closeness to the airport 2. Walking distance to many restaurants 3. Friendliness and helpfulness of the staff.
1. There was no beach (which I somehow did not know in advance)! 2. Due to the fact that they are renovating the hotel, I had a bit of noise sometimes during the evening.
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