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Resort highlights

Places of Interest:

Clam Pass Recreation Area (0.2 miles)

Activities:

Tennis Court Water Sports Facilities (on site) Fitness Center
Show map Waldorf Astoria Naples

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Newest reviews for Waldorf Astoria Naples

  • Esteban
      United States of America
    August 27, 2014

    The beach is beautiful and there's a pathway through the mangrove that takes you from the hotel to the beach. You can walk or take the golf cart shuttle. Had a great sleep, bed was really comfortable.

    9.6

  • Jenefer
      United States of America
    August 13, 2014

    Rooms and staff were excellent. Spacious and comfortable.

    It was very busy around the pool area. First day we couldn't use the pool at all and had to head our to the beach.

    9.2

  • Francisco
      United States of America
    August 13, 2014

    i loke every. thing

    9.2

  • Kathleen
      United States of America
    August 5, 2014

    Location food service great

    Lobby looks like Miami not very cozy. Room need updated

    7.5

  • Roberto
      United States of America
    August 3, 2014

    Good hotel, beautiful with good location and confort, beautiful pool with slide and good attention, good service of the transportation to the beach, the breakfast good, but even though the restaurant's waiters are polite they aren't too friendly

    Even though the hotel has good service the fees are too expensives, $30 daily for hotel services plus $10 parking plus hotel and tourist taxes

    8.3

  • Anonymous
      United States of America
    July 30, 2014

    Amber @ Front Desk was a pleasure and made the second night stay comfortable. She is an asset to the Company.

    Noise, not clean, rooms had old furniture with stains, wallpaper in halls peeling, building was old. View not good of the Gulf. Pool area had chairs with stains.

    5.4

  • Diane
      United States of America
    July 29, 2014

    Beautiful hotel and room, great location, good amenities, excellent spa experience.

    Unresponsive staff, understaffed front desk (didn't even answer phone multiple times), bug issue in room that took multiple calls to resolve, beach is beautiful but 0.6 miles from hotel - which is quite a distance if you're not prepared for the walk. Not sure I will stay here again because of the staffing issues.

    6.7

  • Trevor
      United Kingdom
    July 24, 2014

    Room

    Extra costs

    9.6

  • Neil
      United States of America
    July 22, 2014

    The bellman and valet were great. The Concierge never answered the phone. Otherwise, the Staff is great.

    The extra fees really add up

    7.1

  • Richard
      United States of America
    July 22, 2014

    Nice Hotel.

    We got there at 3:30 for a 4:00 check in (we had requested an early check in) and they did not get to check us in till 6:00 and had to store my brother and his family's check in things in our room until they checked them in at 6:30. We were only there for one day and paid a lot of money to come and go.

    6.7

  • Edith
      United States of America
    July 22, 2014

    Modern hotel. Nice pool, awesome slide.

    It took over 30 min for check in. Line was huge and only two ppl working. Food at the main restaurant definitely over priced. There is a "life guard" in top of the slide, sitting with a towel over his waist, both hands under it and they move. Very weird and I didn't feel comfortable with all the kids around a guy like that.

    7.9

  • Ana
      United States of America
    July 8, 2014

    Hotel was a very nice choice. Staff is very pleasant and helpful.

    No vending machines for a quick late night snacks. Trams for beach take too long to come back and forth.

    10

  • Guillermo
      United States of America
    July 8, 2014

    I like the facilities, the room comfort and the pool staff.

    The room air conditioning was not cool enough.

    9.6

  • Rogerio
      United States of America
    July 1, 2014

    Breakfast

    Beach

    7.9

  • Ron
      United States of America
    June 24, 2014

    kind! friendly,professional!

    10

  • Kelly
      United States of America
    June 20, 2014

    The whole ambience, including when you walk into the lobby brought an immediate smile to my face. The grounds are very well maintained. The walk/tram ride through the mangroves to the beach is quiet, tranquil, beautiful and worth the little trek to the beach. The view from our balcony was very nice of the Gulf and Naples proper.

    The food in the hotel restaurant led much to be desired. The portions were not worthy of the prices. Entrees were not what we expected based on menu description. Boyfriend's entrée was not prepared the way he ordered it. Would not eat in hotel restaurant again unless major changes.

    9.6

  • Anonymous
      United States of America
    June 13, 2014

    Cleanliness, amenities

    Short staff Had to wait 35 min just to get a menu at the pool

    6.7

  • Peter
      United States of America
    June 10, 2014

    staff is amazing. tons of areas to chill without having people on top of you. best pancakes (blueberry) I have ever eaten...... bikes were super fun adult pool was super its really the staff....

    beach sucks. crowded, small $30 resort fee????? hum???? parking $10 in that venue seems excesive.

    8.3

  • Paul
      Ireland
    June 10, 2014

    Everything

    10

  • Monica
      United States of America
    June 6, 2014

    Pretty much everything

    Early check out

    7.5

  • Galit
      United States of America
    June 4, 2014

    They had a separate adult pool and jacuzzi for quiet relaxation. The fitness room had great equipment. The staff did everything to make sure we were happy.

    The beach umbrella cost extra. The daily $30 resort fee. We went to beach to see the sunset and got horrible bug bites all over. It's been a week and I'm still itching and suffering from it. We should've been warned to put on bug repellant before going out there.

    9.6

  • Cathie
      United States of America
    June 2, 2014

    location; friendly tram drivers

    overpriced; uncomfortable beds; resort fee that gets you nothing special unimpressed to say the least!

    4.6

  • Zuly
      United States of America
    May 27, 2014

    Absolutamente nada

    El trato de los empleados, hicimos una reservacion para seis personas y nos dieron dos camas queen y la persona en la recepcion nos dijo que podiamos cancelar e irnos si no nos gustaba, completely overpriced for the quality of such an overaged hotel, with an inexistent costumer service and not sense in reference to people/space/ acommodation if you complaint they tell you to go and look for a different hotel, may somebody explain to me how to fit 6 people in two queen size beds?

    4.2

  • Fulvio
      United States of America
    May 27, 2014

    I LIKE EVERYTHING ABOUT THE HOTEL IT IS OUR 3RD TIME AND WILL BE BACK. SORRY TO HEAR THAT THE NAME WILL CHANGE I HOPE THAT WE WILL GET THE SAME EVERYTHING THANKS CARMEN SARDELLI

    9.6

  • Anonymous
      United States of America
    May 27, 2014

    Location, facilities, view, and the staff really polite,size of the room.

    10

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