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508 Rue Chartres Street, New Orleans, LA 70130, United States of America – Show map
Excellent location – rated 9.4/10! (score from 96 reviews)
Rated by guests after their stay at Hotel St. Helene.
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96 verified reviews
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Hotel St. Helene's staff speaks: English
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Outdoor Pool, Outdoor Pool (seasonal)
WiFi is available in all areas and charges apply.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
24-Hour Front Desk
Safe, Non-smoking Rooms, All Spaces Non-Smoking (public and private), Air Conditioning
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 96 reviews
Value for money
Show reviews from:
Harrah’s Casino and the French Quarter district are within a 5 minute walk of this New Orleans hotel. It offers on-site dining and free Wi-Fi.
Score from 1032 reviews Very good
Situated in the French Quarter, this New Orleans hotel was built in the 1800s and provides simple rooms with coffee facilities. Guests are a 5 minute walk from Jackson Square.
Score from 462 reviews Excellent
Chateau Hotel is in the French Quarter of New Orleans, 2 blocks away from Bourbon Street and the French Market. It features a courtyard with an outdoor pool and bar.
Score from 686 reviews Good
In the center of the French Quarter, this boutique hotel is a 5-minute walk from Jackson Square. This cozy hotel features an outdoor saltwater pool and rooms with a refrigerator.
Score from 885 reviews Excellent
Location was excellent, price was reasonable compared to other hotels, room was a renovated, boutique style, nice access to pool and courtyard. Very quiet despite being in the French Quarter, public parking nearby. Staff was super friendly and accommodating.
Parking is expensive but that's not the hotel's fault.
I loved the small cozy room. I enjoyed the balcony as well. The rooms are small and like a cottage. The staff here is AMAZING!!!!!!
I wish the room had been slightly bigger.
This is an older property with charm and is 2 blocks from Bourbon St. The price is good, the rooms are bare but clean and comfortable with a sitting area. The staff was friendly and customer service oriented.
We have no complaints.
Mindy was at the front desk most of the time we were in New Orleans. She was very helpful and always had a smile. I loved our room. I love the white walls, and sheets and dark wood floors. The bed was so comfortable! The down comforter was to die for. It was an old building, but did not have an old "smell". Beautiful, loved it.
No elevator. Three flights of stairs.
The evening staff were awesome
Great hotel, but there was a smile that never really went away.
The staff was helpful and friendly. Hotel was in the heart of the French quarter. The value was fantastic. I really enjoyed my stay.
That I had to leave.
Loved the high ceilings, hardwood floors and garden/pool. Minimalist decor was refreshing. Staff was very helpful & friendly. Delightful enjoying the coffee/breakfast buffet by the pool. Ample parking across street and next door. Great location.
Internet connection didnt work for me (iphone); Hot water took forever to flow.
Need to have better internet.
Location was perfect, it was extremely quiet, really liked the dark wood floors and white bedding. Very attractive. First time staying at this hotel and will probably stay there every time if possible. :-)
Being on the third floor an water pressure in shower.
Very quint and beautiful, gorgeous balcony room.
The hotel next door Omni removed their metal trash containers for 20 minutes at 5:45 am and it woke my son and I up on Friday and Sumday morning, very very loud! Also, our toilet overflowed and it was hard to get someone to take care of it, when they did it was 11:00 and all they did was put down towels, no mopping or real cleaning and said the cleaning staff would take of it in the morning, gross.
Staff was friendy and room was clean and comfortable!
Cute, clean pool
No psring lot across the street $40/night, continental breakfast was terrible
I chose to stay at St. Helene for location--I wanted to be in the heart of the French Quarter. Location was perfect and couldn't have been better. Hotel is simple, but perfectly sufficient--no bells and whistles, no more than a handful of English-speaking TV channels, no room service, no main lobby area (aside from a few couches and a check-in desk). Lastly, staff was incredibly friendly and helpful. Would stay again if looking for a well-priced choice.
Like many hotels in New Orleans, the hotel is loud. I was situated right near the staircase, and could hear other guests coming up/down the stairs all night/morning. Next time, I would ask for a back room. Lastly, the hotel had a sign on the door that read, "use the safe to lock personal belongings and please use both locks," but the hotel only provides digital keys. That was a little unsettling.
Great location and beautiful old world charm. Front desk staff was wonderful. Even with some problems I would stay there again.
Cleaning staff was remiss. No hair dryer, no toilet paper, no dusting, dead mosquitoes in hall, did not replace dirty towels once removed from the room, did not empty ice bucket.
Staff was super friendly, room was nice. Location was amazing.
Bed was uncomfortable, mattress sagged.
Size and visual effect of the entire property Lovely cold breakfast and goood coffee Pool and sitting area staff
The location is wonderful, and the décor is relaxing. Loved the comfy white linens, and the balcony over Chartres St.
Upon checking in, our room had not been cleaned yet, so I requested the other second floor French quarter balcony room, and it had been cleaned, but I wish it was cleaner. Dirt and grime on the beautiful white paint is very noticeable. We stayed for two days, and on the morning of our last day we took our luggage across the street to our vehicle in the parking garage because we were going to be somewhere at checkout time, but saw the maid in the hall and ask her NOT to clean our room yet. She agreed, but when we got back ten minutes later at 8:00, she had stripped the bed, poured our coffees down the drain and was using our toilet! How ironic that they couldn't even wait for us to checkout before cleaning our room, but initially checked us into the room that hadn't been cleaned when the other balcony room was clean and ready! When we complained about the housekeeper, we were told she doesn't speak English very well. I assume not at all!
It's a glorified hostel. You can hear guests coming and going...literally!
Great location just about two blocks from everything! Beautiful view of the cathedral from my balcony. Next time I'm in NOLA I'll be booking St. Helene #301 again!
Location, price was good in an overpriced market. Staff (Michelle) was really friendly and helpful.
Agree with another comment re the sitting area, same color as floor - definite fall hazard. Also I did tell staff that sink faucets would turn all the way around at times before turning on - and an old water leak left mold on the ceiling at entry to bathroom. They seemed genuinely concerned, so hope they fix.
Nothing to not like
The hotel is very charming and tastefully renovated. It was nice that they have a pool, however we didn't end up using it. It was nice that they had a little continental breakfast, but it was simply yogurt/granola, muffins & juice. The location is ideal!
The hotel is very noisy! We were woken up multiple times throughout the night from others just walking by and speaking with their "inside voices". Plus their was very loud construction being done right in the middle of the hotel that started around 10am. We originally booked for three nights, but left for another hotel after only one night. Getting a good nights rest is worth spending a little more money.
Very good location and good breakfast for continental type.
Bedroom did not have window with external view, only a window/door with view to the internal common area to access the bedrooms. No mention to it at booking.com.
location didn t have to drive anywhere everything was in walking distance
35.00 per day for parking
Incredible location, beautiful property, comfortable beds, great back garden with pool.
Paper thin walls on the first floor, so it could get loud with people coming in, no windows in our room
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