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508 Rue Chartres Street, New Orleans, LA 70130, United States of America – Show map
Excellent location – rated 9.3/10! (score from 106 reviews)
Rated by guests after their stay at Hotel St. Helene.
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105 verified reviews
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Hotel St. Helene's staff speaks: English
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Outdoor Pool, Outdoor Pool (seasonal)
WiFi is available in all areas and charges apply.
Public parking is available at a location nearby (reservation is not needed) and charges apply.
24-Hour Front Desk
Paid WiFi, Safe, Non-smoking Rooms, All Spaces Non-Smoking (public and private), Air Conditioning
From 4:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Up to two children under 16 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 15 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 106 reviews
Value for money
Show reviews from:
Situated in the French Quarter, this New Orleans hotel was built in the 1800s and provides simple rooms with coffee facilities. Guests are a 5 minute walk from Jackson Square.
Score from 669 reviews Excellent
In the heart of the French Quarter, this New Orleans hotel features a lush courtyard with a marble fountain and a heated saltwater pool. Free Wi-Fi is available in all rooms.
Score from 432 reviews Very good
In the historic French Quarter on Bourbon Street, this hotel offers rooms with a flat-screen TV and video games. The hotel is decorated with modern art and has an outdoor pool with spa.
Score from 401 reviews Excellent
Chateau Hotel is in the French Quarter of New Orleans, 2 blocks away from Bourbon Street and the French Market. It features a courtyard with an outdoor pool and bar.
Score from 737 reviews Good
I like the location, I like to feel like I'm in a old place but you have the amenities of a new updated place ...
The late check in time
The small bathroom Bed was rough Thin walls Sheets were dirty
Staff was friendly, clean room and couldn't ask for a better location.
Could use some quicker wifi, other than that everything was perfect!
i treated myself and my 15 year old son to a 3 day vacation here. It was great!! The staff was available 24 hours and happy to answer any questions. We were able to check in a little early which was great after driving 12 hours to get there. The room was cozy which was a plus after exploring all day. I would definitely stay there again.
The only down side was having to climb 4 flights of stairs to get to the room after walking around all day. We were on the 3rd floor. However I think it helped even things out for the rich food.
Location, price, and very friendly and helpful staff.
The bed we had the first night was terrible. It seems to have been an old mattress that sagged and hurt my wife's back. Fortunately, we were moved to another room the second night, and the staff was very helpful with this.
the location was great, we could walk everywhere. We were really close to Jackson Square and Bourbon Street. The staff was helpful, especially Wyatt, I only wish I would've talked to him more indepthly than on our last day. Our room was bigger than expected, the seating area was a great place for our suitcases.
How thin the walls were, we could hear our neighbors talking and some people weren't courteous about trying to not slam their doors. I understand that with these old buildings, sound proofing was important back in the day. Minor problem. The thing I hated most was the rug under the bed. It was terribly uncomfortable to walk on with bear feet. Luckily it was winter so easily solved by keeping my socks on :)
Local was very good, walking distance to many venues.
Next door there was a very loud party taking place luckily stopped by 11 pm. Not having an elevator was a pain, since there was no one to take luggage up and down.
Being in the heart of the Quarter in a historic and classic boutique hotel.
Everything, was beyond excellent. Thanks
I loved that the Hotel St. Helene was not a traditional hotel. Very elegant. I loved that it felt like an old southern home straight out of the 1800s. And the coffee was delicious! Great staff. Very kind.
I would have liked to know more about the hotels history before it was a hotel
The room - clean , quiet, very relaxing cozy nook as sitting area within the room . Loved the crisp clean black and white decor.
No easily available hot water even at breakfast time. Very annoying .
The room was incredibly noisy from about 4am to 6am due to several garbage trucks right outside on my window. They were banging garbage cans and things in their trucks for 2 solid hours. The area is expected to have some traffic and moderate noise during the course of the night, but this was EXTREME. Very little sleep.
Modern, uncluttered feel but with a sense of history. Location was ideal, and the staff was incredibly friendly. Even though I was in an interior room - had enough light.
TV had some iffy reception, but I wasn't there to sit in the room and watch reruns.
We liked almost everything about the hotel except ......
The doors to the rooms closed very loudly. Which was annoying when trying to sleep.
We love playing tourist in our own city and this was one of the best experiences we have had so far. Love the location! Far enough from Bourbon to avoid noise and crowds, but close enough to enjoy all of the little boutique shops and everything New Orleans has to offer. Our room had the balcony looking over the courtyard and pool. We had the doors to the balcony opened most of the time when we were in the room to enjoy the weather and the music from the quarter.
The location good, however we had to pay for parking.
The hotel didn't have an elevator, so we had to carry all of our bags up to the third floor.
Centre of french quarter so great location. Charming and helpful staff. Pretty courtyard and nicer than being in a chain hotel.
Tiny bathroom and as the windows are old, the noise from the street was irritating.
Location was excellent, price was reasonable compared to other hotels, room was a renovated, boutique style, nice access to pool and courtyard. Very quiet despite being in the French Quarter, public parking nearby. Staff was super friendly and accommodating.
Parking is expensive but that's not the hotel's fault.
I loved the small cozy room. I enjoyed the balcony as well. The rooms are small and like a cottage. The staff here is AMAZING!!!!!!
I wish the room had been slightly bigger.
This is an older property with charm and is 2 blocks from Bourbon St. The price is good, the rooms are bare but clean and comfortable with a sitting area. The staff was friendly and customer service oriented.
We have no complaints.
Mindy was at the front desk most of the time we were in New Orleans. She was very helpful and always had a smile. I loved our room. I love the white walls, and sheets and dark wood floors. The bed was so comfortable! The down comforter was to die for. It was an old building, but did not have an old "smell". Beautiful, loved it.
No elevator. Three flights of stairs.
The evening staff were awesome
Great hotel, but there was a smile that never really went away.
The staff was helpful and friendly. Hotel was in the heart of the French quarter. The value was fantastic. I really enjoyed my stay.
That I had to leave.
Loved the high ceilings, hardwood floors and garden/pool. Minimalist decor was refreshing. Staff was very helpful & friendly. Delightful enjoying the coffee/breakfast buffet by the pool. Ample parking across street and next door. Great location.
Internet connection didnt work for me (iphone); Hot water took forever to flow.
Need to have better internet.
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