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500 Canal Street, New Orleans Central Business District, New Orleans, LA 70130, United States of America – Show map
Excellent location – rated 9.4/10! (score from 137 reviews)
Rated by guests after their stay at Sheraton New Orleans Hotel.
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137 verified reviews
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Sheraton New Orleans Hotel's staff speaks: Spanish, English
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Outdoor Pool, Outdoor Pool (seasonal)
Fitness Center, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and costs USD 5.95 per hour.
WiFi is available in the hotel rooms and costs USD 12.95 per 24 hours.
Private parking is available on site (reservation is needed) and costs USD 38 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to three children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per night when using existing beds.
All older children or adults are charged USD 30 per night for extra beds.
All children under 4 years stay free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Ideal Alternatives for You
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 137 reviews
Value for money
Show reviews from:
This New Orleans hotel is next to the gaming and entertainment at Harrah’s Casino. On-site dining options and rooms with free wireless internet access are provided.
Score from 92 reviews Excellent
Right on the river in New Orleans, this contemporary hotel offers state-of-the-art facilities and fine dining, just steps from the Riverwalk Marketplace, which features over 140 shops and restaurants....
Score from 451 reviews Very good
The JW Marriott New Orleans is on historic Canal Street in the French Quarter. It has a large outdoor pool with a terrace. Complimentary wireless internet is available in public spaces.
Score from 202 reviews Excellent
Conveniently located next to the the New Orleans French Quarter, this historic hotel is a gateway to the some of the city's most treasured cultural landmarks and attractions.
Score from 420 reviews Good
Nice beds. Bar area. Location Have been there before. Like Hotel .
Location was amazing. Lobby was spacious and the decor was nice. Floor to ceiling window in room was a nice touch.
Our room door knob was very hard to open and all the doors needed to be slammed in order to shut which was VERY loud. No fitness center.
Found some hair in da tub
Everything was excellent.
No refrigerator in room. Complimentary breakfast should be offered.
The entrance and the lobby and nicely situatedbthat you can see whats happening at the sports bar and sit for a while just thnking what tobdo first
Location was convenient to convention center, mall, and Bourbon St. The hotel was clean and well kept and the bar area is nice.
I did not like that I could not receive a receipt from the customer service at the hotel. I had to call reservations who then stated they have to contact the hotel to send me the receipt. I still have not received a receipt.
Basically New Orleans. Hotel was very very good but we were lucky with the weather which collapsed just after we left.
Downside of the location was to be woken either once or twice a night with police sirens going up Canal street
Neat circular bar in the hotel lobby
Nice staff: desk, luggage storage, maids, and bartenders! Thumbs up! Bed was comfy, room had nice conveniences included like coffee, a good blow dryer, ac/heat, bottled water, good view from the 40th floor, and lots if plugins.
I love nice air freshner scents, but Whatever is being used in the lobby smelled like Axe body spray, and it was too strong and made me dislike passing thru the lobby. It was headache inducing. Its been a day since I checked out I still smell it! The walls were thin, and we could hear everything, such as every door that opened and closed in the hallway all night an early morning. Our sleep was intereupted a few times.
The clean room
Room was exceptionally clean and comfortable. Staff very accommodating.
Even on the 37th floor, street noise was excessive and air conditioning unit outside several floors below was like being behind large jet planes revving up!
433 a night crazy for a regular room
Easy walking to French Quarter shops and River
Loved view of city and room. Staff was wonderful! Very good location to visit a lot of New Orleans.
Did not have complimentary wifi... Even the lowest price hotels/motels offer free wifi.
How close it was to bourbon street.
How close it was to bourbon street.
Location, Mississippi view, Club 40.
The location of this hotel is pretty great - it's less than five minutes to walk to Bourbon, but not close enough to hear the noise from it. The rooms are nice too.
Both nights we stayed there, after a certain time they blocked the Canal St. entrances and we had to walk around. After a night of drinking that was not what we were expecting or wanting at all.
Nice gym that's included Location close by for everything
Internet should'nt have separate charge Noice from neighbours Very cold lobby
Overall package adequate and quite comfortable. Nice view if on the right side.Staff very helpful and courteous.
Windows a little narrow. With a view over the river, wider windows and more light in the room would have made the stay perfect. Wifi should be complimentary.
The staff was very friendly and helpful. We loved that they had a Starbucks inside the hotel and it was walking distance to bourbon street
Everyone was very friendly and helpful. They also let us check in soon as we got there so we didn't have to wait till 3:00pm like other reviews stated.
what I did like is my view on the 15th floor I also did like the pillows and the sheets.
what I did not like is that there is no parking garage the only parking is valet parking, which is $40 a night. the TV channels suck there is only 12 channels, the pool is small.
Room was gorgeous and very clean. The reservation attendant Alisa was very friendly, courteous and helpful. She even gave us pointers for our travel arrangements. Even housekeeping was very courteous and friendly.
We did not encounter any problems.
The bed, the shower.
The front desk people were nice, but not the service over the phone, rude people with no sense of service. Dirty windows.
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