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541 Lexington Avenue, Midtown East, New York City, NY 10022, United States of America – Show map
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254 verified reviews
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W New York's staff speaks: Spanish, English
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Sauna, Fitness Center, Spa, Library, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Wired internet is available in the hotel rooms and costs USD 14.95 per 24 hours.
WiFi is available in the hotel rooms and costs USD 14.95 per hour.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 254 reviews
Value for money
Show reviews from:
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Score from 3149 reviews Good
Its position and the lounge areas
No croissants at the bar in the morning! Also no facilities for making coffee in the rooms.Wifi should be free in bedrooms.Both these last two points are normal in UK hotels
I arrived 6pm for my booking. Apparently I wasn't important enough and they had decided to let someone stay in my room until very late. Suggested I leave all my bags with them and go sit in the spa or something. I needed to shower, change, and hop on a conference call immediately so this was a massive hassle. Asked why this was happening and they refused to answer. After pushing hard and asking them to find me a room immediately in another hotel, they condecended to downgrade me into another room that was available. No compensation, no apologies. Took almost an hour to get into my room. Absolutely insane.
Nice bed, cosy bathroom.
We found someone else's dirty sock in our room. This is below the standards of any W hotel. According to the website W is supposed to be a top design hotel, but it all looked a bit faded. Most of all I can't understand why an expensive hotel, would charge for WiFi in the rooms. In 2014 WiFi should be free, especially for that rate per night! Cheaper hotels far outdo W on this part. Also I don't particularly appreciate being asked by security to show my room keycard in the lobby of the hotel in the evening, but should it be necessary, please do it friendly. I was a fan of the W idea, but that idea seems to be fading in this hotel. Really, no free Wifi was okay five years ago, but for this rate per night, it should be free in the rooms.
Baggage porters were exceptional and bar staff very good
Reception staff on arrival
My room and lovely and the Bliss products a real treat. The doorman when I left for the airport was the nicest person at the hotel - even at 4am!
Surly staff - front desk, the bar, at breakfast - even the salon! Everything had to be requested - all at extra expense. No literature in the room about services or facilities on offer. The rest of my group were at the Waldorf and their service was out of this world. Nothing was too much and they didn't have a poor attitude, unlike at the W.
Overall Hotel ambiance
Very small and dark room vs the price paid
Every staff member and I really do mean every was so professional and did an outstanding job. The front desk, housekeeping,wait staff, chef,doorman,room service staff, concierge,cafe staff,security were all excellent guest service providers.
The first room we got was behind the elevator wall. It was incredible noisy so we had to ask to change. Also the beds are very small for 2 people...
convenient to work. room set up was good. Front desk staff where nice but when I called down from room -less helpful.
You have to pay extra for internet in a 5 star hotel -what???
I liked the locations and the closeness to the city. good and nice place. Would return there.
no specific things....
-Service was very courteous and correct. -Location was extremely convenient.
-$20/day for WIFI (this is so rare across most of the planet!) -Always have to wait in line for frontdesk service (crowded lobby, insufficient personnel.) -Room size (despite upgrading by two ranks.) -Bathroom size (ridiculously small bathtub.) -Cleanliness (dirty phone, stained towel.) -Noise from street and ventilation system (poor noise insulation
Rooms are to small
The bathroom and amenities and privacy
Very small wardrobe , missed messages as there was someone at the hotel with a very similar name
this is the worse hotel i have stayed in my life. the room is very uncomfortable and nothing is working properly. ı have complained it many times and they did nothing do it better. ı will never stay in this hotel again. and will not recommend to anyone.
Loved our stay at the W....its in a great location and the hotel has a cool , funky feel to it.
Lovely nice Hotel near most attractions. time square 15 min walk your on the same road as bloomingdale and grand central station staff very friendly
not much bad to report but for a large chain of hotel surprised to see that the hotel restaurant is closed on the weekends except for breakfast
Staff was friendly from the moment I checked in. Also, when I working towards a midnight deadline on my day of arrival, the staff switched my room when a noisy family turned up in the room next to me that night.
The morning that I woke up, there was a tremendous amount of noise in the hallways. I was near a supply closet. Door were slamming, cups were clinking, staff were loudly chatting ... I did not appreciate any of this. I was still working the next day and I was really annoyed. However, I still had a great experience regardless of this.
Location Vibe Toiletries (bliss spa goodies.. so good) Comfortable bed Although we were only on the 3rd floor the noise from lex was fine. Great breakfast options and late night bar
Very average room size for price (but normal for NY) Hotel could do with putting some more shelves in the bathroom.
Small Room$75 for parking a car.
The location The staff were welcoming, helful and kind
The unfair price (see above comment) The size of the rooms The showers with half a curtain and after every shower a big quantity of water is on the floor which is very inconvenient
Small cramped elevators
We never knew where to go to eat but the conceirge was amazing they helped us thoroughly and we went to fabulous places. The staff were amazing
Didn't quite like the fact that each egg was $7 We were going to get breakfast in the morning as we were jetlagged but the prices for breakfast was not amazing! So we went out.
Clean and beautiful room; very helpful staff; easy to access from Grand Central
A bit far from where we wanted to meet friends (West Village) but I guess we knew that already; also, the housekeeping staff will knock early and keep coming back to try to come in unless you put up the "do not disturb" sign
The hotel is located in the heart of everything. Clean & friendly!
This is a great hotel with really nice staff ... great recommandations from the concierge . I will go back especially if they offer me a free night for my comment ;).
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