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541 Lexington Avenue, Midtown East, New York City, NY 10022, United States of America – Show map
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293 verified reviews
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W New York's staff speaks: Spanish, English
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Sauna, Fitness Center, Spa, Library, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Wired internet is available in the hotel rooms and costs USD 14.95 per 24 hours.
WiFi is available in the hotel rooms and costs USD 14.95 per hour.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Hypoallergenic room available, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 293 reviews
Value for money
Show reviews from:
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The reception was very helpful and understandings but could only do so much.
I didn't like that due to a booking error I had to book another room and whenever I tried to call booking I was on hold for over half hour before I had to give up.
No free coffee!
Good location Friendly staff especially concierge
Extra-charges for nothing (still didn't get my money back) Breakfast overpriced No wi-fi in the rooms
Breakfast at the bar! Cider Concierge service wonderful
Wi-fi very expensive every day! Wrong over-charges on bill!
Great bar, excellent staff, easy access to everywhere in Manhattan. Great for NYE- they even let us into Times Sq just before midnight
Rooms are dated and not the usual W standard
The hotel location was great! The staff was incredibly helpful and extremely nice!
The rooms were inredible small. We upgraded to a superior room and it was very tight for two adults. The hotel was nice, but for the price I would go with the Marriott.
Rooms were very small and bathrooms even smaller and rather tired !
The location of W New York is very convenient for most places you would wish to visit but the welcome and warmth extended by a very professional team of staff surpasses that and makes for a most enjoyable stay. Nothing to dislike.
The location was perfect...
Food, beverages, mini bar was too expensive... You d better go outside and buy whatever you need!
Excellent staff, attentive and knowledgable of the area. We needed restaurant recomendations. We had a wonderful, romantic time and my fiancee said his birthday was memorable. The view, the suite and the bed were extremely comfortable! Thank you W staff for helping me celebrate my fiancee's birthday ! We both love the hotel its location and the room was perfect. Thank you!! What an amazing time we had !
I had chosen the W hotel for the brand they carry . Perhaps , with competion and more trendy hotels opening up in NYC . The W has lost some of the sophistication and trendiness it had 5-8 years ago. I still think it was a good value for the price.
Hotel did not fullfill booking commitments as outlined in discription!
Room could use a good cleaning. Carpet and bathroom floor weren't clean.
Comfort of the room Large bathroom Comfortable bed.... Apple Cider drink during the day...
The apples were on the counter only one time when I was there....it was a great idea and addition (always there at the other NYC location) No coffee out during the day for a quick "pick me up"
No commitment regarding booking change Impossible to discuss with manager to find Solition on simple problem !
Price very competitive with other hotels in area
Rooms very small, so tight walking around bed difficult.
Good location, trendy lounge area and lobby. Altho the rooms are not huge they make the best of the space they have by providing a fair amount of amenities. Staff was friendly and there were a fair amount of front desk agents so the check in/out line did not get out of hand. The price of the in rooms snacks was of course outrageous but thats the norm for hotels in general.
Teeny tiny elevators.
From the moment we arrived the staff were amazing. Great service, very nice room and we thoroughly enjoyed our time here. We will come back for sure!
The staff was very friendly and helpful.
Its position and the lounge areas
No croissants at the bar in the morning! Also no facilities for making coffee in the rooms.Wifi should be free in bedrooms.Both these last two points are normal in UK hotels
I arrived 6pm for my booking. Apparently I wasn't important enough and they had decided to let someone stay in my room until very late. Suggested I leave all my bags with them and go sit in the spa or something. I needed to shower, change, and hop on a conference call immediately so this was a massive hassle. Asked why this was happening and they refused to answer. After pushing hard and asking them to find me a room immediately in another hotel, they condecended to downgrade me into another room that was available. No compensation, no apologies. Took almost an hour to get into my room. Absolutely insane.
Nice bed, cosy bathroom.
We found someone else's dirty sock in our room. This is below the standards of any W hotel. According to the website W is supposed to be a top design hotel, but it all looked a bit faded. Most of all I can't understand why an expensive hotel, would charge for WiFi in the rooms. In 2014 WiFi should be free, especially for that rate per night! Cheaper hotels far outdo W on this part. Also I don't particularly appreciate being asked by security to show my room keycard in the lobby of the hotel in the evening, but should it be necessary, please do it friendly. I was a fan of the W idea, but that idea seems to be fading in this hotel. Really, no free Wifi was okay five years ago, but for this rate per night, it should be free in the rooms.
Baggage porters were exceptional and bar staff very good
Reception staff on arrival
My room and lovely and the Bliss products a real treat. The doorman when I left for the airport was the nicest person at the hotel - even at 4am!
Surly staff - front desk, the bar, at breakfast - even the salon! Everything had to be requested - all at extra expense. No literature in the room about services or facilities on offer. The rest of my group were at the Waldorf and their service was out of this world. Nothing was too much and they didn't have a poor attitude, unlike at the W.
Overall Hotel ambiance
Very small and dark room vs the price paid
Every staff member and I really do mean every was so professional and did an outstanding job. The front desk, housekeeping,wait staff, chef,doorman,room service staff, concierge,cafe staff,security were all excellent guest service providers.
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