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Empire State Building (0.2 miles)
Show map Courtyard by Marriott New York Manhattan/Herald Square

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Newest reviews for Courtyard by Marriott New York Manhattan/Herald Square

  • Anonymous
      U.S.A.
    29 August 2014

    The staff was great, they were very accommodating & a pleasure to interact with

    My daughter has some food allergies (milk, gluten) and pretty much couldn't eat anything on the breakfast bar.

    9.6

  • Anonymous
      Canada
    27 August 2014

    Location: best for visiting city and shopping. Clean room

    Besides location there is nothing that you find in this hotel. Do not include breakfast as it consists of either a waffle and a cup of coffee or a pancake. There are absolutely nothing else.

    6.7

  • Hayley
      United Kingdom
    27 August 2014

    Staff Room Wi-Fi Facilities Location

    10

  • Nayef
      Bahrain
    26 August 2014

    Room is clean and tidy and the room service are fast with excellent food. Can't complain about the view (it's Manhattan) all you see is high buildings. The hotel is only two minutes walk from Time square where you can find almost every thing.

    The breakfast is managed by Starbucks. There's not much choices you can have.

    7.9

  • Ron
      U.S.A.
    23 August 2014

    Location of this hotel is excellent it is right in the middle of everything. Quiet hotel so it is great for sleeping. Very clean. Roof top bar on the 18th floor is beautiful and has the best view of the Empire State Building at Night is a must do.

    Very expensive for what you get. Basically just a place to sleep. Probably just bad luck but my Tv did not work when we arrived and one day the maid did not leave us any soap or shampoo. They did fix both problems right away.

    8.8

  • Pichana
      Thailand
    13 August 2014

    location

    small room

    7.1

  • Kevin
      U.S.A.
    12 August 2014

    Location

    No pool

    7.9

  • Michel
      Canada
    12 August 2014

    Hotel location was excellent (subway was right at hotel, good shopping and restaurants), staff we extremely welcoming and friendly.

    Noise from outside (sirens, traffic, etc.) made the room very noisy, as a result, sleep was constantly disturbed.

    9.6

  • Mahnaz
      U.S.A.
    6 August 2014

    destination

    we was 3 and I booked for 3 they give 1 bed wen we ask for blanket to one of us sleep in floor they was upset and confused.

    7.5

  • Anonymous
      Switzerland
    3 August 2014

    room on the 17th floor: loud music all night Lobby area: over cooled

    7.9

  • Magne
      Norway
    1 August 2014

    Beliggenhet

    Frokosten

    7.5

  • Daniel
      Saudi Arabia
    31 July 2014

    Location, efficient and helpful staff.

    Breakfast needs a bit more variety.

    7.1

  • Anonymous
      Israel
    29 July 2014

    The next day we asked another receptionist, Melissa, about this bed issue. She was fantastic, professional (knew how to talk to customers) considering and creative. She consulted, I suppose, with a supervisor and moved us to another room. The rest of the stay was great. We really grateful to Melissa for her help.

    We booked the place for two adults and a child. When we arrived, we t figured out, to our surprise, that there is only one bed in the room. A receptionist, Miguel, was totally helpless and blamed us that we booked a wrong room, despite that I clearly mentioned in the reservation two adults and age of a child. I had not so good feeling after the conversation with him. We had to sleep the first night three in one bed which is totally unacceptable.

    8.3

  • Anonymous
      Israel
    27 July 2014

    Very good hotel, location !!!!

    9.6

  • Frederikus
      Netherlands
    25 July 2014

    Walking distance from Penn station with direct connection to EWR airport, close to many of the city high lights, friendly staff, efficient check in and out, wifi is good even with many devices simultaneously connected

    We had a room with double queen beds, the beds were a bit small in both length and width

    8.3

  • Shaina
      U.S.A.
    22 July 2014

    The staff was great especially Willie Michael Jose Andrew and Jessica. We arrived a little early and was allowed to check into our rooms without a problem. We called for towels thwy brought them up with seconds. I would stay here again. Willie was veey helpful finding a cab for us and helping with bags.

    10

  • Michelle
      South Africa
    20 July 2014

    Hot water in shower was poor

    8.3

  • Sitong
      U.S.A.
    16 July 2014

    All the things are excellent wow!

    8.8

  • Soraya
      Curaçao
    14 July 2014

    location service comfort

    10

  • Tracey
      United Kingdom
    9 July 2014

    Nice, friendly, helpful staff, big comfy beds, great A/C, fab location, fridge, safe, big TV and a hairdryer in room and lovely bathroom with a superb shower! Asked for a higher floor room on the quiet side of the hotel and this request was met - didn't hear much street noise (apart from a few sirens!).

    Not having 'proper' American style breakfast available, e.g. pancakes, waffles, etc - they did have (overpriced) pancakes but only out of a packet! Would be better if they did freshly prepared/cooked breakfasts. We did room only and I was pleased about that when I saw what was available.

    9.6

  • Jane
      Lebanon
    9 July 2014

    Excellent location, comfy beds,very friendly and helpful staff

    We stayed in our room for 6 days and bathroom floor was not cleaned once..only the shower floor

    8.3

  • Mark
      United Kingdom
    9 July 2014

    A fantastic hotel in a superb location just a few minutes walk from the centre. We would highly recommend taking a drink at the rooftop bar, the view is breathtaking.

    Nothing to dislike.

    9.6

  • David
      United Kingdom
    6 July 2014

    Very clean, staff very helpful particularly Micheal. Location was excellent, 2 mins from Empire State, 10 mins from Times Square

    8.8

  • Manjit
      United Kingdom
    26 June 2014

    We loved our stay and the staff were fantastic. Very clean and helpful. Were in a busy lovey location in the city but managed to get a very good sleep. I would like to thank Cory who made us feel welcome and made our stay very comfortable and fantastic. Would definitely stay here again.

    I have nothing negative to say.

    7.5

  • David
      U.S.A.
    22 June 2014

    Fairly clean and new, in a great location and good value.

    In spite of specifying that we were a family with a young child, they put us in a room without a bathtub, and were unable to switch our room. The room was poorly stocked, with no shampoo, only one coffee for two adults. There were also no sheets, pillow or blanket for the room's sofa bed. The biggest issue came when we tried to use the sofabed for our 3 year old. There was not enough room to unfold the bed... The only way to fit the sofa bed in the room was to either block the bathroom or the exit, which is a bit unsafe...

    5.8

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