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Property Highlights

Places of Interest:

St Patrick's Cathedral (0.2 miles) Rockefeller Center (0.2 miles)
Show map The New York Palace

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Newest reviews for The New York Palace

  • Anonymous
      United States of America
    September 16, 2014

    We were in NYC for an engagement party and were only in town for one night, so we decided to treat ourselves to a bit of classic NY luxury. The staff, the facilities, everything was wonderful. I could not recommend this hotel more.

    Nothing at all.

    10

  • Andrew
      United States of America
    September 16, 2014

    Hotel, staff and location were all excellent.

    Room was ordinary. Feel a 3 star would have been fine. No view other than construction. Somewhat noisy. Bed was hard and both my wife and I slept poorly. Light controls are badly designed and difficult to use/ understand. (Central bedside controls very confusing)

    9.6

  • Ann
      United States of America
    September 15, 2014

    Arrived very early and reception was so helpful--offered to call when a room was available. Beautiful environment at the perfect location.

    10

  • Arnold
      United States of America
    September 11, 2014

    Renovated, Spacious and clean rooms

    Staff at the front Desk not very nice.

    9.6

  • Scott
      United States of America
    September 9, 2014

    location, service, quality of room

    check in was slow, room wasn't ready.

    9.6

  • Naheel
      United States of America
    September 6, 2014

    Simply 1- perfect in everything 2- Loved staying there and 3- I highly recommend it

    10

  • Maxime
      Switzerland
    September 2, 2014

    Location Size of the room View ( St Patricks) Housekeeping staff

    Recetpion Staff Concierge and Bell oy Staff : Not Luxury service. (too laid back, casual, not well spoken)

    7.1

  • Justas
      Lithuania
    September 1, 2014

    The best 4 stars hotel I have been so far. The interior, personel, rooms, breakfast were outstanding. House keeping was invisible but always did their job well. The location is perfect just outside of the time square maddness but still close enough to walking there. I give 12 out of 10 for this hotel.

    I hate leaving the hotel

    10

  • Karima
      United Arab Emirates
    August 31, 2014

    Location, friendly and very helpful staff, comfort, spacious,

    Would be nice to have sitting area in lobby for tea/coffee or drinks

    9.2

  • Vera
      Peru
    August 30, 2014

    Everything, i love NY palace for me is the best hotel in NY

    10

  • Homara
      United Kingdom
    August 28, 2014

    Friendly atmosphere

    Liked it all.

    10

  • Anonymous
      Canada
    August 26, 2014

    Location, airy, generally clean

    Fees for Internet services/WiFi should be included in the price of the room. Bathtub drainage problem

    8.3

  • Gloria
      Canada
    August 23, 2014

    The best part of the stay was the location of the hotel, the cleanliness and beauty.

    It would have been nice to have a coffee maker in the room.

    8.3

  • Parul
      India
    August 16, 2014

    The location, the room size and the overall ambience of the hotel.

    The staff need to be warmer and more friendly not just efficient.

    9.6

  • Alison
      United Kingdom
    August 11, 2014

    Location was great, staff are very friendly and helpful. The sort of hotel you would walk past and dream of walking into.

    Only downside is the lack of on site dining (restaurant, room service etc), meaning that if you arrive late in the evening and are hungry after a long journey, you have to go out in search of food.

    9.2

  • Marina
      Italy
    August 8, 2014

    Plople are friendly and nice But no respect for promises I ha a super bad service in Laundry they promise refound but never happen Worst experience in NY I normally travell in NY minimum 5 times a year

    6.7

  • Jon
      United States of America
    August 8, 2014

    Great location, comfortable beds, good pillows, good staff. They charged us for each internet access device $15 for three days, when us spend big $$ for a room the internet should be included. I will stay someplace else if I can get the internet service free and similar accommodations.

    7.1

  • Hubertus
      Netherlands
    August 6, 2014

    To pay that much for WIFI every day! Why don't you charge this in the roomprice??

    8.3

  • Anonymous
      United States of America
    August 6, 2014

    Breakfast room service

    Nothing

    10

  • Francisco
      Mexico
    August 1, 2014

    Ubication. Excellent Rooms

    The last time. We stayed in The Tower and the service was a little badly.

    8.8

  • Catherine
      United Kingdom
    July 31, 2014

    LOCATION AND VERY HELPFUL STAFF. WE HAD A PERFECT HOLIDAY

    10

  • Susan
      United States of America
    July 28, 2014

    It was centrally located. Pomme Palais was very nice with excellent food choices at a reasonable price.

    There was a dirty pair of men's underwear left on the closet floor when we checked in. It took 3 calls to the front desk before they sent someone to come get them. The room was not available for the 3 o'clock check in. There was no ice machine available, and we had to call room service to bring us ice each day ( incurring additional charges in tipping each time it was delivered). The rate was extremely high in comparison to hotels of superior quality. When we attempted to print our boarding passes the night before our departure we were unable to. The Bellman told us the next day that they did not have the updated software to print the boarding pass for this airline ( one that is commonly utilized, and listed on their desktop as an airline that they provide access to print boarding passes for). The Bellman told me that we could just check in at the airport. Really!! Less than an optimal experience overall.

    6.7

  • Anonymous
      United States of America
    July 27, 2014

    Check in process was a abysmal. Had to wait 20 minutes only to be told that there was a housekeepers' union meeting and that there were no rooms available. I returned at 10:00pm and still had to wait 20 minutes to get a room. Seriously?

    6.7

  • Alexander
      Canada
    July 22, 2014

    Great service, Great location, room was very spacious

    10

  • Mahesh
      United Kingdom
    July 22, 2014

    I liked the location of the hotel, and the friendly and responsive nature of all the staff. The view from our room was very good, overlooking St. Patrick's cathedral. The hotel had three entrances which was very convenient for us.

    8.8

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