Hotel Nikko San Francisco

The staff was very helpful and friendly without being overbearing. The pool was on the fifth floor with glass ceiling and view of the city which was great, and also uncrowded, another plus. Our room also had a great view. Overall excellent experience.

The location was great; food in Anzu restaurant was excellent; and the lounge show in the Rrazz Room was spectacular.

There was a problem with our valet-parked car; the staff was not very apologetic or helpful until we contacted the manager.

We walked the surrounding streets, had, dinner, shopped and enjoyed the Starbucks at the First floor.

The fees for everything from parking to use of the pool and Health Spa.

Helpful staff, warm and welcoming. Loved the continental breakfast which was included in our room. Good value

The staff was extremely helpful. Everything was on-point. Room cleanliness and amenities, just what was necessary. The beds are very comfortable--down comforter and pillows, jacquard sheets..the whole nine. This is not the gaudy look, but clean lines and contemporary comfort. (Television in the mirror was a lush techy touch) I went with my partner, and this was the perfect place for a quick getaway into SF for location. I've read most of the comments regarding the regular rooms, but not enough reviews for the Imperial Club rooms. If you're looking for experience and VALUE, go with an Imperial Club room. No internet fee and breakfast hassles. You get the gym and pool facilities at your dispense as well. So there you go, enjoy.

People call the look sterile, I call it comfort. I sleep better when everything is clean.

Wonderful beds and pillows, nice city views and a great standard of room for the price and location.

Location. layouit of the room and spaciousness. The staff at the lounge, Luis is very helpful.

Some areas within the room has not been cleaned properly. Front Desk staff is not particularly knowledgeable. The Anzu restaurant breakfast is not very good and little hot items were offered.

Great location between Union Square and Westside shopping centre. Good service provided by friendly staff

I like the location, it is very convenient to be downtown and doing mostly everything by foot

First, I told that I need two-bed room when I made a reservation, but they first gave me a one-king-bed room.... Second, I found one unclean cup was in the room when I checked in. I claimed to replace it, but they did not do that. Third, they did not answer my e-mail for one week after I send an e-mail about the fact I left my jacket in my room.　１．予約時にベッド2台の部屋を予約したのに、チェックイン時に1ベッドルームの部屋をあてがわれました。- ２．チェックイン時から部屋のコップが汚いままだったので、交換してほしいとお願いしたのにも関わらず（4- 日間滞在したのに）結局対応してもらえませんでした。３．上着を部屋に忘れてチェックアウトしたのに後日気- づき、ホテル宛にEメールを送ったところ、1週間以上返事が全く来ませんでした。このようなサービスの悪い- ホテルは初めてです。残念ながら、私の経験から申し上げると、全くお勧めできません。

The location is very good and convenience.

the hotel room and the furniture need to upgrade to today standard.

We were very impressed with the Michelle Krupkin at the front desk. She was most helpful and gave us excellent suggestions on dinning and "things not to miss" while we were in the city! Thanks Michelle~

Room service food was average; cold. Also, we visited the "Hospitality Lounge" on the 23rd floor and it was a nice extra, however it was not well maintained as far as cleanliness and replenishing the snacks/drinks that were offered.

The hotel was really luxurious. Everything about it was nice. Hotel staff was friendly and helpful. Really close to the shopping district, walking distance and a short cab ride to the pier.

Someone came in to clean our room while we were shopping and forgot to close the door. When I came back door was wide open. Luckily nothing was missing.