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Score from 1921 reviews Very good 8.2/10

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Most recent booking for this hotel was yesterday at 20:58

Score from 1272 reviews Very good 8.4/10

Newest reviews for Hotel Nikko San Francisco

  • Gayle
      United States of America
    August 26, 2014

    Hotel staff friendly and helpful. Location is excellent. Very comfortable stay. Hop on Hop off tour bus stops on Mason. Union square, shopping and restaurants within walking distance.

    Tenderloin people asking for monetary help is uncomfortable.

    9.2

  • Anonymous
      United States of America
    August 23, 2014

    the location, very close to everything. quiet. A full service hotel, recommended for value, but not too impressive. If they are caring a bit more details and training of the staff, it can be a great hotel.

    staff not coordinated and trained well. I had a five night stay including breakfast. Every day the same set of breakfast, very tiring . The menu should be at least slightly changing everyday.

    7.1

  • Douglas
      United States of America
    August 22, 2014

    The design, from lobby to individual rooms, is outstanding--feng shui spaces, convey a feeling of relaxed coziness. Staff is always attentive, excellent housekeeping. A surprise was the quality of the restaurant--excellent (and even better now than in previous stays).

    If it were up to me, I'd lower the volume of the piped in music in the lobby (on the other hand, the taiko drumming was a great plus, limited of course to an hour two days a week).

    10

  • Lys
      United States of America
    August 21, 2014

    Staff very professional, hotel and rooms clean and lobby large, open and elegant.

    10

  • Peter
      United Kingdom
    August 20, 2014

    Very central, nice room high up away from the noise from the city - great views.Staff very friendly and concierge Desiree particularly helpful with our activities - although we didn't get chance to meet.

    Pool was a little tired looking - one or two tiles needed replacing and the hand rail was loose.

    9.6

  • Cheryl
      United States of America
    August 19, 2014

    Centrally located and able to walk to many attractions and sites . The staff was awesome, accommodating, caring and attended to every detail. The room was great - and so comfortable. Looking forward to our next stay.

    9.6

  • Nadeem
      Bahrain
    August 18, 2014

    Location

    Very expensive for a 4 star property

    5.8

  • Anonymous
      United Arab Emirates
    August 18, 2014

    Location, cleanliness, staff helpful

    Beds a little uncomfortable rolling towards the heavier sleeper in one bed.

    8.3

  • Diane
      Canada
    August 17, 2014

    Bathroom set-up was awesome for the size of the room. Great for a family of four.

    Did not include free Wifi. Beds were small.

    8.8

  • Rose
      United States of America
    August 17, 2014

    Reasonable price, proximity to BART line.

    Should have a shuttle to the airport.

    9.2

  • David
      United Kingdom
    August 16, 2014

    Everything

    Nothing

    10

  • Mauricio
      Brazil
    August 13, 2014

    Location Bed

    Staff

    7.9

  • Anonymous
      Switzerland
    August 13, 2014

    Renovated room Very nice lobby Great staff

    Price Check in way too long ! 1 staff member for 10 customers. Overnight parking rate is unacceptable

    8.8

  • Charles
      Canada
    August 12, 2014

    Extra cost for Wifi not free even in the lounge extra cost for swimming pool a shame from such a high class hotel...

    5.4

  • Saad
      United States of America
    August 12, 2014

    The staff and the facility were excellent, professional and very helpful. Ms. Maki of the front desk tops the list.

    Parking fee should be included in the room rate.

    10

  • Elisha
      Australia
    August 12, 2014

    Super comfortable bed A+ location Helpful & friendly staff

    10

  • Robyn
      Australia
    August 11, 2014

    Fantastic staff in all areas, always helpful and pleasant. Great bar. Great food in Anzu Buffet breakfast delicious and varied.

    Would have liked beauty services available not just massage.

    8.3

  • Shu-han
      Taiwan
    August 10, 2014

    The staff is really friendly. Good location.

    They charge everything including water

    7.9

  • Anonymous
      United States of America
    August 10, 2014

    cleanliness, customer service

    8.3

  • Melissa
      United States of America
    August 10, 2014

    Location to main attractions. Comfortable beds and good room size.

    Extra fee for Wifi and fitness facilities.

    7.9

  • Anonymous
      Sweden
    August 9, 2014

    Many services weren't included such as wifi and pool.

    9.2

  • Anonymous
      United States of America
    August 7, 2014

    Location, courteous and competent staff.

    Housekeeping was not always dependable during our 5 day-stay. Basic bathroom amenities should be automatically replenished without being asked, for instance. The bedsheets were clean but greyish in color two days.

    8.3

  • Maher
      Saudi Arabia
    August 7, 2014

    It is clean

    No free internet and no free water in the room

    8.8

  • Savio
      Hong Kong
    August 3, 2014

    Room arrangement- we booked two large deluxe rooms and paid online. When we checked in and they said there's only one room available and asked us to have the other room's guest staying at another hotel nearby. After we protested and requested to talk to the hotel manager, they came back and provided s one more room we found out only a small standard room located on the lower floor where renovation work was doing next to the room and thus all sort of nuisance and noise occurred day and night during our stay.

    3.8

  • Allie
      United States of America
    August 3, 2014

    Bedding was so comfortable! Nice bathroom too. Very quiet and great blackout curtains. Customer service was top notch.

    While the location itself is quite convenient, parts of the surrounding area were a little sketchy, and sadly the homeless are very aggressive.

    9.2

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