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Show map The Ritz-Carlton, New Orleans

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Score from 332 reviews Very good 8.2/10

Newest reviews for The Ritz-Carlton, New Orleans

  • Rita
      Australia
    September 8, 2014

    The location was great for us and the staff were very helpful. Particularly Karen whom was on the concierge desk. She was switched on.

    The wine prices were quite high at the very nice bar. It made us go somewhere else for a drink when we would have liked to have stayed there. No free WiFi is weird in the USA. Everywhere else in the world is free

    9.2

  • David
      United States of America
    September 1, 2014

    Starting with Alissa at the front(she was great!!!), the entire staff was awesome. The upgrade was a very nice surprise for my wife's birthday. We'll definitely be back.

    10

  • Philipp
      Switzerland
    August 21, 2014

    Very nice rooms with excellent beds und very good service

    Base price is very good but all extras are by far too expensive. Breakfast and parking prices are too high (you can park at the next hotel for half of the price or behind the hotel for a third) and wifi needs to be paid extra, not acceptable for such a hotel. We would probably choose another hotel if we'd come back to New Orleanes.

    8.8

  • Anonymous
      Norway
    August 5, 2014

    We had some unexpected problems with the room during the night. It was taken care of in a very profesional manner. We then could try all aspects an departement og the Hotel and its the best expiriense and Hotel ever

    10

  • Edward
      United Kingdom
    August 3, 2014

    All the staff were superb in every way. From Bubba on the door through to the management. Bengeits were best in New Orleans.

    In house meal prices were a bit steep.

    9.6

  • Trinetta
      United States of America
    August 3, 2014

    I don't like the fact that the price for this hotel is raised 3x higher during the Essence Festival

    9.2

  • David
      United States of America
    July 22, 2014

    The cost to park my car was very high

    7.9

  • Raja
      United States of America
    July 22, 2014

    Service is as expected from the Ritz, exceptional

    Nothing

    9.6

  • Anonymous
      United States of America
    July 22, 2014

    Food quality and variety

    8.8

  • Roger
      United Kingdom
    July 22, 2014

    The only meal we ate in the hotel was breakfast and that was fabulous, if a bit pricey. All the staff were very friendly and helpful. The location was perfect for us and the room was spacious and very comfortable.

    8.3

  • Michael
      United States of America
    July 14, 2014

    Our concierge Sunday was the best! She was very helpful with anything we needed or wanted!

    9.6

  • Fred
      United States of America
    July 10, 2014

    Unbelievably friendly staff that all wanted to engage in conversation with you

    Indoor pool. Would prefer outdoor pool

    9.2

  • Joann
      United States of America
    July 8, 2014

    Services inside the hotel.

    The garbage surrounding the entire area surrounding the location of the hotel. The stench was horrible. This may be a city for some to visit; however, this is definitely not a place I plan to return. The amount I paid for this experience was highly over rated and over priced!

    7.1

  • Cathy
      United States of America
    July 2, 2014

    Absolutely everything. Friendliness of staff and so accommodating!

    10

  • David
      United States of America
    July 1, 2014

    Service is beyond excellent. Would not hesitate a second to return.

    Stayed at Club Level. No variation in the (excellent) breakfast menu. Use of spa steam/sauna was an additional charge. Indoor lap pool only.

    9.6

  • Anonymous
      United States of America
    June 14, 2014

    Entrance/entry/first floor

    9.2

  • Anonymous
      United States of America
    June 11, 2014

    beds were nice.

    My toilet ran all night and perhaps was the cause of the carpet being wet in room. I ordered the fried chicken dinner in room service, it came burnt, the biscuit was burnt and hard as a rock. I called in room dinning was reported this, I was still charged for this meal that was uneaten!!! Tacky. I was also disappointed in the daily charge for internet useage. Given the price of the rooms, that should be included at no cost.

    6.3

  • Eva
      Indonesia
    June 3, 2014

    The Concierge are excellent, they really have a great knowledge about the local restaurants,not the touristy one, specially Karen and Rudy, they are excellent. Thanks again.

    Really can't find any flaws.

    10

  • Minnie
      United States of America
    June 3, 2014

    Location next to French Quarter

    Room could stand to be refreshed . Burn marks on bench in room .

    7.9

  • Christoph
      Switzerland
    May 31, 2014

    A great stay in a great Hotel. Very nice rooms with much space, also in the bathroom. High quality furniture. Very comfortable bed. We had a nice look towards the Mississippi. Very motivated and helpful personal, especially at the Concierge desk. Lovely courtyard for breakfast and other meals.

    Suggestion to the Hotel: Have some moore umbrellas ready when it rains. However this a very minor issue.

    10

  • Robert
      United States of America
    May 16, 2014

    Staff was very attentive and helpful, especially for booking a last minute plantation tour. In the evenings, it was lovely to sit in the bar and listen to live jazz music or sip a sazerac in the courtyard.

    No complaints.

    10

  • Anonymous
      United States of America
    May 13, 2014

    beautiful hotel, great bar, very good location

    i had selected a room with two beds on booking.com, but when i arrived only a single bed room was available. while this was ultimately resolved, it was very frustrating at the time.

    9.6

  • Leo
      Germany
    May 6, 2014

    This is otherwise a typical Ritz Carlton Hotel - what I found really bad is that the windows do not open. There is no fresh air in the room. It would be simple to have the windows open as they are simply locked but for some reason they are closed. I know this is a common occurence in high rise hotels but this is a smaller hotel and could easily facilitate open windows.

    7.9

  • Alain
      France
    May 4, 2014

    Free wifi offered

    No coffee in the room

    8.8

  • Leon
      United States of America
    April 18, 2014

    Everything!

    Very satisfied!

    10

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