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162 East 82nd Street, Upper East Side, New York City, NY 10028, United States of America – Show map
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80 verified reviews
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NYCity Upper East's staff speaks: Russian, Spanish, English
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Non-smoking Rooms, Family Rooms, Heating, Air Conditioning
Russian, Spanish, English
From 3:00 PM
Until 11:00 AM
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 80 reviews
Value for money
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The Theater District of Times Square is an 8-minute walk from this Manhattan hotel. It features a restaurant, state-of-the-art 24-hour fitness center and a 32-inch flat-screen cable TV in every room.
Score from 1296 reviews Very good
It was a terrible experience and nothing to write home about.
The place did not make available the original apartment we booked and only sent us a mail on the day of check-in, there was nobody to attend to us at the residence, we had to get a phone from a good man and after speaking with somebody we were sent to Hester street where other apartment users gained access into our apartment on several occasion at the dead of the night which made impossible to sleep at night due to fair of being robbed or attacked in anyway. It was a terrible experience in all and will not book the apartment never again.
Great location. Had full amenities of a home away from home.
Did not match advertised pictures. Was told we could leave our bags until check-in but since wasn't manned facility, we had difficulty with that. Ran out of towels and toilet paper while there and very difficult to get replacement. Was not told how to access wifi.
The spacy and well equipes appartment was in just minutes walking distance from Central Park, Metro station and local supermarket. We recommend NYcitystay to Friends with plans to visit NYC.
Great location. Clean apartment.
No amenities of any sort, like no soap/shampoo in the bathroom, no hair drier. Very basic furniture in the apt, no art or any decorations. The fold out couch is not very comfortable. Nobody at the property, you have to pick up the key from a different building (welcome to NYC, your cab driver will be upset about the extra stop from the airport), and after 6 pm (which is really the only time you would be at the apt), the contact number is for emergencies only. Nobody cleans the apartment daily. I guess that's a given for this kind of rental, but it didn't actually occur to me until we got there and it got pretty messy after the 3rd night. I'm not used to doing my own dishes and making my bed while traveling, I'd rather be out having fun. IMO, for the same price, I'd rather have stayed at a 3 star hotel around the same area. This place wasn't nicer than that, and I would have enjoyed having amenities and hotel staff.
Excellent location Nice apartment with good facilities Accommodating owners Brilliant WiFi
In need of a little DIY but nothing major Owners could only be contacted by email
Good location and all we needed was provided.
The sofa was lumpy and uncomfortable. If there had been five of us sharing the seating would have been inadequate. Also, we were provided with a key which did not open the apartment door. On the plus side someone kindly came out with a spare.
Very good location
There was no toilet paper when we got there, the second bedroom just had a mattress on the floor, and the first morning we stayed there a cleaning woman came in unannounced and was looking for something.
Very disappointing as WiFi and TV didn't work. Also there weren't any toilet paper. No reception at the property made it very inconvenient as we had to store our luggage elsewhere after we checked out as our flight was later in the day. Definitely would not recommend it
Good location, Clean bath room,
No TV, no WiFi, Yellow stain on the wall, Broken kitchen sink faucet, Warbling kitchen table, Bed made noises when turn,
Good location, very helpful staff, apartment itself was excellent
It was very cute and had a dishwasher.
Not very clean! The dishes in the cabinets were dirty. Floors were dirty. Hair on the bathroom floors. No hand soap to even wash ur hands.
voici le mail laisse a la personne qui etait mon contact: I would like to express our disappointment regarding the apartment itself. First of all, the person that has given us the keys could hardly speak in English and cannot give any advice what so ever. The flat was really dirty , with remaining hairs in every room. The plastic bin is absolutely disgusting with sticky stains and remaining sauce on it. The apartment was rented and then invoiced for 7 people : there are only 6 sleeping spots, there are only 4 cups , few plates and spoons. The toilet flush was leaking with constant noise during the night. The shower tap was nearly broken and in very bad shape. The linens are not white anymore , they are yellow and do not provide a feeling of freshness and cleanliness. The confirmation of the rental was sent to me the day after our arrival in the apartment ! In conclusion, I am not at all happy with this rental. Considering the amount of money spent (nearly 2000 dollars) , the value is not in relation with this product. We were expected a higher level of offer. Above all, the dirtiness of the flat is unforgivable.
Excellent location. Cute apt. Help when I called for it.
Cold near the windows, drafty. Other problems were taken care of, so cannot complain.
I enjoyed everything especially the staff they were extremly pleasant.I hope to do buisness with them again.
The least two things i didnt like was the plumbing and the Wi-Fi.
Reasonable price Reasonable location
Lack of wifi Needs a second bathroom if 6 people using 2-bed apt No welcome pack explaining area, facilities, when to leave etc
Being in New York, was amazing!
Being lied too... Don't be fooled people, the apartment we had wasn't the apartment in the picture, no beautiful bare brick walls to see either. What we did get was. *The run around on check in, after swapping emails with contact Eran. We advised we're on route "ok call when your 10 mins away" we called and where then diverted to a random apartment block with a doorman issuing a key in a dodgy scribbled on envelope. *A walk up 3 flights of narrow stairs (that stunk of gas). *very flimsy lock and door. *No working wifi, no response from the landlord (roaming charges accrued). *Oven didn't work hob ignition was broken. *dirty stained shower curtains, bathroom window didn't close and low water pressure meant a cold dribbling shower. *Smoke alarm disconnected. *random dirty stains on the wall, spilt tea or coffee (who knows). Would go for a hotel again next time, Upper East is a great location Comic strip live - hilarious, great steak at Lukes Bar and Grill.. Did try to contact the management about a refund for some of the issues, we had no response.
5 minutes to M station
For 285 $ a night,inclusive taxes,we got very little.The key for the appt.We had to walk three streets to get the keys.No soap or shampoo in the bathroom.The TV"cable receiver stood on one of the stools.Very simple outfit.No elevator.
The location is great for the price. If you need a 2 bedroom apartment, with a small kitchenette, you can't go wrong here.
We had to pick up our key from a doorman at another facility.
Could not locate any one for any service. No info as to where to leave the keys. Had to mail it to co. No phone service available to communicate with co. No one answer when I called.
The neighbourhood was wonderful. Great walking distance to Central Park and lots of great place to eat.
The apartment could use a fresh cost of paint. The lamp in the bedroom did not work. The place is a lot smaller than what it looks like one the web. The ad said free Wifi, but it should also include that must call to get the access code.
Residential and quite area, the proximity with Central Parc, Some facilities around like a small supermarket, some restaurants, cleaners...wifi in the appartment,...
The place was dark because of no window with an outside view, the appartment was freezing (broken heater!), toasters were broken (replaced 4 days later), nothing to clean the place, some dust under the bed, no big effort on the design (a piece of fabric as curtains....no bedside lamp...very noisy (we could hear the up&down footstep from the other neighbours)...No news from the landlord before arriving, no one to welcome us when we get there. We had to call the office and ask for the key procedure. A lot of money for a fair service. Very disapointed!
Great location, comfortable bed, and clean, high quality linen. Manager was prompt and fair about refunding money to us.
When we got to ny we were told that there was a problem with our apartment. We were first offerred an apartment downtown which was unacceptable and then offerred a different apartment in the same Upper East Side building. Without being given an explanation (even after several queries) we were given a smaller apartment (for which we were fairly and promptly compensated) that was in need of a good cleaning and more basic amenities. The shower in the bathroom had a broken step and had mold growing on the wall. The kitchen had no paper towels and was missing basics like oven trays and pans, microwave containers, a water or juice pitcher, and dishwasher detergent. The walls and furniture were badly scuffed, and the tv cable wire was sloppily taped to the wall with duct tape. Hopefully these issues will be dealt with promptly.
Great attention specially from Iris which made us feel very comfortable. The location is excellent since its very near to everything.
Could improve in fitting noise proof windows. Since there are some major hospitals nearby ambulances go by making lots of noise at night.
I liked the location
That the apartment only had limited view from small windows. Comfortable chairs were missing there was only a coach for sitting
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