O Hotel  

Tudo no o hotel é muito bonito, estilo hotel boutique. O quarto, o elevador, o hall de entrada... Muito bem localizado, não precisei de carro para passear em la. Eu peguei o ônibus de turismo no Staples Center, a poucos quarteirões. Bom café da manhã. Recomendo.

A recepcionista não tinha experiência com agendamento de ônibus de turismo, e perdeu muito tempo, além de nos mandar para um local errado para pegarmos o ônibus. Mas enquanto estávamos no local errado ela ligou para o meu celular (do Brasil) e teve muita atenção para reverter o problema. Existe uma taxa extra de us$ 12 por dia, que eu não vi, mas está descrita. Acho ruim não darem o preço final diretamente, é um preço baixo cheio de "penduricalhos" que tornam o preço final bem diferente do que você acha.

Gostei do hotel porque é pequeno e tem decoração moderna de bom gosto.

Não gostei da cobrança adicional de um "service fee". Quando reservei o hotel dizia que internet e café-da-manhã estavam incluídos, mas quando fui fechar a conta havia um "service fee" de us$ 12 diários e a razão apontada pelo recepcionista era a internet, o café-da-manhã, duas águas no quarto diariamente, fitness center terceirizado e telefonemas para eua inclusos. Não briguei porque tinha que sair para não perder o voo, mas me senti traído e não volto ao hotel. Achei falta de respeito para com o cliente essa cobrança.

Os quartos são confortáveis, porém, não são muito espaçosos. O Hotel tem uma aparência moderna. A localização foi boa para nós, pois tinhamos interesse em assistir um jogo no Staples Centes e estávamos de carro. Se tivesse uma outra oportunidade, ficaria em Hollywood.

O café da manhã não é dos melhores. Teve um dia que não teve café da manhã porque os pães e croissant não haviam sido entregues. Pelo menos, o dinheiro foi devolvido.

The staff are very friendly and helpful. Luggage can be stored until well after checkout. The 7th/Metro Centre subway station is only a block away with quick access to Union station and Hollywood. The hotel's bar has a top-notch bar tender.

No view (to be expected in Downtown LA). Toilet paper was cheap and thin.

I liked its design, ambience, location, space in the rooms, decor, easy parking next door and price, and the helpful and pleasant employees.

Basically, I had a very, very pleasant stay; thus there is nothing that I truly disliked. I would suggest that a chair, other than the desk chair be added to the rooms. This chair could be used if one had a guest as well as for the guest/s as well.

The price wasn't bad for a great location in the middle of night life action. The room was cozy as advertised, the beds felt clean and comfortable and it served its purpose. Two complaints... 1st the fridge was hot and no ice bucket or machine to be found, 2nd the tv would go loud all if a sudden. If I get discounts, I'm coming back.

Good bar.

Poor coffee service. Poor maintenance

Room design, use of space, clean feeling; friendly and accomodating front desk staff

Cable TV not good. Limited stations; too many ESPN option; local network and CNN did not have good reception there was snow and diagonal lines running through the screen. ESPN stations were clear as a bell but dont care for sports. waiting for elevator in morning; door opens, Cleaning staff tells me "occupado" I walk down five flights and miss a step and fall... not cool \ Bar and restaurant which were highly rated was closed on the Sunday evening I was there

I liked that the hotel was in walking distance from the staple center, the hotel was modern and very elegant in the lobby/ bar area.

At first I didn't mind that the hotel room was smaller than average, however you could hear everyone who was in the hall way including the people in the next room. I was woken up at 3:45 A.m by people who were walking down the halls. :( I thought the price of the hotel was fair when I originally booked the room online, however when I checked out they not only charged me sales tax (in which was expected) but they charged me $19 for using the internet and 2 bottles of water in which I never used or requested. And an extra $12 for parking, when I could've paid $3 across the street! The hotel was definitely a nice place, but I will never stay there again!!!

I enjoyed my stay at the hotel I would highly recommend it to others.

Really nice quiet hotel in downtown la.

There is no daylight in the room

The hotel is very hip and I loved the European feel to it. The decor is great, bed comfortable and the comforter was super warm. They also do a good job of managing the space in the rooms. The hotel was a ten minute walk to the Staples Convention Center and near good restaurants (albeit a bit pricey). It was also nice to have a small fridge and bottled water everyday in the room. Overall, I would stay here again and the service was excellent.

My only criticism of the rooms is the shower. It had awesome water pressure but was handheld only and had no door. It took some coordination to finally not soak the whole bathroom with the stream of water from the shower. We were also mislead by the description on-line to think that the hotel had its own airport shuttle. It does not, but they comped us the $12 a day surcharge to make up for it. Overall, it was a positive experience.

Staff is nice, but the showers heads are not user friendly. They are nice but not practical