I have personal experience in the hotel business. Formerly, a Director of Sales for a major hotel chain, I have travel and stayed in many hotels throughout the U.S. This was my first, and last stay with this chain of hotels. First, we noticed that this hotel was located in a shady neighborhood, so when the front door was locked, it confirmed my suspicions. Once we were inside, the front desk clerk had 0 personality, no hello, no smile, nothing. We proceed to our room with our luggage and groceries in tow. The room key was not working, so, we are now stranded out in the hallway with all of our belongings waiting for assistance (15 plus minutes). Front desk clerk arrives, she is everything, maid, maintenance person, the whole shebang!! No M.O.D. on duty, just her, and by now she has developed a personality, irritated! We were tired from a long flight and meetings from earlier in the day, all we wanted was to get inside our room, unwind and relax. We were in the hallway for approximately 30 minutes or longer waiting for her to figure out what was wrong. Finally, inside the room, we look directly at the window and low and behold there was a massive tree that literally was covering the entire window (no need for curtains!), I snapped a photo to show my friends. My son was only staying that one night, he was scheduled to stayed at Berkeley for the additional two nights. He was worried for my safety, and the cleanliness of the room. He did not want me to stay there, but my reservations were non-refundable, otherwise, we would have found an alternate hotel. Also, we had two connecting reservations at the same hotel (booked on different dates), and the front desk clerk messed it up and we were listed as a no-show, which caused us to be overcharged. I had to speak with the manager prior to check-out to correct the error. There were many more issues. My advice, this property needs maintenance, as well as, personnel training, and adequate staffing per shift.