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21 East 52nd Street, Midtown East, New York City, NY 10022, United States of America – Show map
Excellent location – rated 9.4/10! (score from 191 reviews)
Rated by guests after their stay at Omni Berkshire Place.
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191 verified reviews
They speak your language
Omni Berkshire Place's staff speaks: Spanish, English
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Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in all areas and costs USD 15 per 24 hours.
Private parking is available on site (reservation is not needed) and costs USD 65 per day.
Room Service, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
The maximum number of cribs in a room is 1.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 191 reviews
Value for money
Show reviews from:
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Great service.!!!. Especially at check in. Everyone was so helpful and nice. The room was great!..the service was top notch!..location perfect! This will be my spot next time tn the City! Thank you!..We had a Great time at the Omni!
I can't think of anything.
Great location for our first ever trip to New York City. Walking distance to lots and lots of sites; including Central Park, 5th Avenue Shopping, Rockefeller Center, Empire State Building, Times Square, Broadway Shows.
Price is a little high, but that's mostly just NYC.
Frindly Staff. Goog size rooms.
The lobby is small for such a nice hotel.
When we open the curtains we saw an alley! No good! For the value it was k! For 400 we saw an alley!
This was my 4th stay at this hotel, it is almost boutique and in a wonderful position as you can walk almost everywhere and the subway is a block or so away.
The restaurant, it was practically empty at 7 - 8.00 p.m. on a Saturday evening which said it all. The bread they served was stale, the filet steak contained a lot of sinew. The waiter appeared indifferent to my comment about the steak, maybe a lack of understanding of English, he didn't understand my request for fresh mint tea, and brought peppermint with citrus, when I specifically said I did not want peppermint, and after having spoken to the restaurant manager, the waiter then asked if he could 'buy' me a drink. Again I think a language problem, but inappropriate. A lot of training required here, both for waiting staff and the kitchen!
Location, bell staff
Room quality, front desk pwrsonnel
location , free Wifi in the lobby
tea and coffee facilities in the room
The staff. Everyone from the front desk to housekeeping. Always a smile and genuine desire to help. Apart from that, the location, room, amenities all top notch. I will definitely return! Thank you.
close to everything but not in the crowds of Times Square cafe across the street great for breakfast, snacks Doorman went out of their way to make kids feel welcomed
Inconsistency of reservations/front desk (booked for two doubles then tried to confirm 3 days before arrival, told it would be king bed with roll away then checked in with one double and one king but room too small for roll away). Eventually the evening staff found a roll away and it worked well but seemed like it was the luck of which clerk was on duty. Same with waiving the WiFi room charge (first clerk said free if sign up for Omni rewards program, upon check out told that doesn't apply if room not booked directly with Omni but would waive it this time).
Not as fancy as I think
Location Size of room and bathroom Public spaces Business center Concierge
Poor housekeeping Poor mini bar replenish Poor attention to international clients needs No internet access if you book via any other agent except the hotel's web site, even if you are a member of their select club!
Person at the reception who helped us check in was not helpful and quite cold
We stayed in a suite, great decision! We had the space that we needed. Loved Isadora's Deli accross the street. Great friendly staff.
Noise by the elevator .
Our junior suite and balcony! Location!!
desserts were poor at best
Beds were comfy. Rooms clean
Omni berkshire wouldn't honour rate booked at with booking.com. An american hotel with no coffee making facilities!!! Staff not particularly helpful
I really enjoyed staying at the Omni Berkshire Place. The location is great close to Rockefeller center and Fifth Avenue. The hotel is very clean and comfortable - the staff is helpful and friendly. Nice bar and restaurant. I will stay there again.
I did not have any coffee in my room. But I found out you can arrange to have delivered. Room service does not start until later.
Room spacious and clean, ice machine
TV not high definition, no kettles on room,
Courteous staff at reception, concierge, housekeeping and the bell-boys and doormen.
Roll-out bed's mattress needs replacement. Springs were poking out and hurting the back.
Great location - right in the middle of everything New York. Walk or quick ride to all the sites and restaurants. Doormen extremely friendly and helpful. Great breakfast buffet. Will definitely return to this hotel soon!
small room, view of a wall, disappointing service, badly overpriced
The hotel has a great location and does not feel overun.
By booking with Booking.com (third party) the hotel did not honor points for staying at the Omni Berkshire. It also did not honor free email for members. You will need to book on there website direct to get both of these.
Easy access hotel- very good service Quiet comfortable room Daily newspapers-even Sunday NY times Staff was very helpful and accommodating
Unhappy with Omni Select program which is a very "user unfriendly" loyalty program-it actually discourages brand loyalty- other chains do it much better-Starwood, Hyatt and Hilton for example
did not recieve what i requested until i arrived at the hotel charge addition funds to increase the cost of the hotel. was sent to a room that was not clean asked to be close to my friends that didn't happen. ask for late check out wanted to charge me after i requested that too.
Service and location
Noisy on the street
Hotel has excellent loyalty program (you can sign up for free before the stay) which includes free wi-fi (with very good quality), complimentary morning drink (coffee, tea, soft drink or juice), free newspaper and welcome fruit basket with extra bottles of water. On the hotel website I was able to describe my expectations and all these were met - I asked and got quiet corner room on high floor, away from elevators. Midtown location gives possibility to walk many places incl Central Park. Room was spacious enough with two extremely comfortable double beds. Room incl also in-room safe, working desk and a arm-chair. Hotel is well maintained, has concierge and bell-boy service available; all staff was very helpful - so it was a pleasant stay.
there were very few things from negative side, like: - no ventilation in bathroom; after shower it looked like steam-bath - air-conditioning made some noise - invoice included also fee for wi-fi, even though it was free for loyalty customers. Receptionist who corrected the invoice didn't even say 'sorry'.
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