On The Ave    

La ubicacion en un agradable entorno y cerca de todo Las habitaciones son comodas aunque no muy grandes La atención fue correcta.

El Hotel estaba en reformas y esto impidió que usaramos el wifi en forma comoda. Las habitacion no tenía frigobar

Su ubicación, la limpieza de las habitaciones y su excelente restaurante Serafina.

Yo personalmente no estoy de acuerdo con el concepto pet friendly, el problema recurrente que se tuvo en el mal servicio de los elevadores y las obras del edificio de enfrente que generan ruido por la noche y desde muy temprano en el día.

La atención de parten de la Manager Joseline

La atención del personal de puerta: botones y una señora de recepción. La dureza de los colchones de las camas. La equipación de la habitación: plancha y tabla de planchar, tv, secador de pelo, amenities (de pago, algo caros). Decoración lobby.

El armario de la habitación (un cuarto de 90x200 con una barra y una banqueta dentro). Sólo funcionaba uno de los 4 ascensores del hotel. Hotel situado frente a un edificio en construcción y a unos 15 meros de un parque de bomberos....con salidas nocturnas. Una recepcionista rubia de pelo corto que no sabía priorizar el orden de a quien atender en la recepción. Amenities de baño con olor a desinfectante. Agua de la ducha que hacia temblar la grifería. Relación calidad-precio. Internet de pago en habitación y caro (gratis en lobby).

Localizacion Empleados del hotel atentos y efficiently Medida de la habitacion

Hotel viejo, habitaciones muy gastadas, necesitan una reforma Limpieza poco profunda del bano y la moqueta

La atención y preocupación del personal es muy buena. Su ubicación está cerca de lugares turísticos muy atractivos e ideal para ir de compras y salir a comer a muy buenos restaurantes.

la dirección que aparece en la página y en la reserva es un número de la calle broadway, pero la entrada está por la 77, lo que genera confusión y problemas para encontrar el hotel. Si se va por varios días, el ropero y los cajones son muy pequeños. No tiene caja fuerte en la habitación

El precio. Totalmente en desacuerdo con las prestaciones. La limpieza totalmente deficiente. El ruido, insoportable. Se están haciendo obras en el edificio de en frente y en el patio del propio hotel. Los clientes no son informados al respecto con anterioridad. Tuvimos que cambiar de habitación por la suciedad y el ruido. La atención del manager fue competente y comprensiva pero no es aceptable ofrecer una estancia a estos precios en semejantes condiciones.

La ubicacion y la limpieza de la habitacion

Que no tenia caja de seguridad en la habitacion

La calidad del servicio proporcionado por cada uno de los integrantes del hotel. Desde los doormans Roberto ,Daniel,Eduardo , la amabilidad y pronta resolución de cualquier necesidad brindada por Cris López el guest service agent .y la grata atencion de tener una tarjeta de bienvenida escrita a mano y personalizada junto a una cajita de bombones sobre la cama . Todo impecable. Solo que las habitaciones un poco chicas para la calidad y costo del hotel. Supongo deberán mejorar ese tema y sobre todo en pasajeros como en mi caso que me aloje por 19 días.

Solo como he dicho lo pequeñito de las habitaciones que no es lo que muestran las fotos

Beds are fabulous! The room (standard) was bigger than I expected and perfect for me, as a solo traveler. Would have been fine for two people, also.

The doors slamming well into the night. If you could somehow soften that, it would be great. Disappointed the lobby was under construction so it didn't feel very welcoming. This was my second stay so I had expectations.

towels

the fact that you did not mention the hotel was under construction and made absolutely no considerations--i travel 35 weeks a year and consider your hotel one of the biggest rip offs i've ever encounted

The staff were super friendly. We were lucky enough to get upgraded without asking for it. Everyone from the bellmen to the receptionists were really helpful and nice.

The cleanliness of the bathroom. Our stay was long, for two weeks, and only after a few days you could tell that the bathroom smelled, simply because it wasn't cleaned properly with the needed detergents and cleaners.

There were works at the lobby area, caused inconveniences

convenience

Elevators

The size of my room exceeded my expectations and the bed was absolutely the most comfortable mattress in the universe. The lobby and one bank of elevators was under construction but it really didn't prove to be a problem. My room supposedly had only been refurbished and put back into service two weeks prior. I had an interior room with my view facing another bldg. But for the 7th floor very quiet, no street noise to contend with.

The location was "upper east side" Only the a3 train stopped at 79th street station. But it was convenient enough. Thought the decor in the room was "smart" but the vanity??? Solid stainless steel sink and vanity. I bet the maids hated it even more than I, overall...exceeded my expectations for New York.

location beds bathroom

only 2 elevators safebox "on the floor" breakfast not included

The bed the bath and shower

The elevators - not enough working, and one broke down with us in it The cramped room (no 818) The poor lighting (couldn't see into the closet at all) The coffee machine The bathroom sink didn't drain properly No mini bar, no refrigerator

location

outof 4 elevators sometimes only one will be operational. 15-20 min wait. beds are too high and my wife ( being short) had hard time climbing on the bed.

Location , restaurant next door , friendly staff

Standard room very small had to pay additional $100/day to upgrade to a bit larger room, windows in room not insulated to prevent noise, even on the 8th floor, bathroom freezing cold due to window not insulted , half of the elevators did not work so wait times for elevators were way too much

Great staff, nice room, and excellent location - highly recommendable!

Clean, welcoming, spacious, upscale but affordable

Only unfortunate thing was the construction outside. a little loud in the morning but this is not the hotels fault.

I always stay at On the Ave it is a great hotel and location and conveniently located near the trains..I will continue to stay there when I visit my family in the Bronx

Staff was polite, informed and very responsive

Elevator repair issues-Big problem. Same thing last time we were here. And the pillows,which I put in the closet (possibly something else in room as well) had a VERY strong & unpleasant dry cleaning/chemical odor.

The location is stellar.

Extremely overpriced. Only I elevator on each side of lobby worked. I booked early enough requesting special rooms (418/416) but the 4th, 6th,and 7th floors were under construction . They never told me this prior too arrival. Angie, a manager was wonderful , but I doubt ever returning. Gave ear plugs for noise in and around hotel.

Let us cut stay short free of charge.

Hotel was a building site, rooms tiny and over priced. Would not recommend!