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3333 Shelby Street, Ontario, CA 91764 – Show map
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35 properties in Ontario
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136 verified reviews
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Ontario Grand Inn & Suites's staff speak: Spanish, English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Fitness Center, Hot Tub
Food & Drink
Free! WiFi is available in all areas and is free of charge.
Free! Wired internet is available in the business center and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), Airport Shuttle (free), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 30 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Ontario Grand Inn & Suites accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 136 reviews
Value for money
Show reviews from:
Featuring a complimentary shuttle service to and from Ontario Convention Center, this hotel has a seasonal outdoor pool. All guest rooms include free Wi-Fi and a deluxe continental breakfast.
Score from 128 reviews Very good
Featuring a 24-hour free shuttle to LA/Ontario International Airport, this hotel includes a cable TV with premium channels and pay options in each guest room.
Score from 80 reviews Very good
Just off Highway 60, this Ontario, California hotel features guest rooms with free Wi-Fi and serves a daily continental breakfast. Ontario Motor Speedway Park is 8 miles away.
Score from 76 reviews Good
At the entrance of Ontario International Airport and 2 blocks from the Ontario Convention Center, this hotel has a free shuttle service to the airport and surrounding area.
Score from 84 reviews Good
Set up of the room
The lack of cleanness, bed had bugs.
The location was good. Staff helpful. Room decor nice. King room very comfortable and spacious.
Although walking through the hallways i was a bit leary on the looks. It seemed dingy and outdated. I was a little worried what my room would look like. My room ended up being nicely decorated (king room) but the Direct TV remote didnt work. The mini fridge didnt work well at all. I had to put ice in the sink to keep my drinks cold. I think the biggest issue was all the room doors slammed so hard it was very annoying. That definately needs to be looked into. Hotel towels need to be larger in size. I felt I was using a child size towel. Also the second day there the elevator broke and I had to use the stairs to the 3rd floor which I didnt mind but I would be concerned if a guest was not capable of utilizing stairs related to health or physical reasons.
Staff was rude! Had to ask 3 times for towels because there were none in our room. Housekeeping was rude! TV wasn't working. Half of the electrical outlets didn't work in our room. Oh & when we finally get towels at 10:00 pm, they were dirty! (We 1st asked for towels at 3:30 pm that same day). Will NEVET recommend this place & will NEVER stay here sgain!
The friendly service of the check in and out
The grounds were not well maintained
We stayed for 3 days and each day of our stay we had to continually ask for more than one towel! We had a double queen room and still only received ONE towel. Not even a set of towels ie bath, hand and washcloth. There were burned out light bulbs, plaster missing from the walls, one trash can in the bathroom nowhere else we had knobs missing from drawers, no towel rack just holes where it should have been, the air conditioning is from the 70s and broke down so we had to move to another room. The list goes on. Dont even get me started on the lack of a 'continental' breakfast! I don't think mini muffins count! For the price we paid, Motel 6 would have been better!
I didn't like the breakfast I saw small ants were around the window and in the bathroom floor
The location was perfect for our reason to be there. Closed proximity to just about everything. The weekend breakfast employee was great and attentive -
Room was outdated. Ice machine didn't work on 2nd floor. Fridge not working properly in room. Maintenance didn't fix our request. Bathroom door squeaky and front door latch loose Dan missing screw.
The front desk staff was friendly and tried their hardest to accomadate all guest.
The outside bushes needed trimming and the weeds are taking over the building. Upon my arrival to the room the remote was missing batteries and the air conditioner didnt work the entire stay.
Great location. Free shuttle to the arena. Rooms had cool setup. Nice, boutique style hotel.
One of the rooms or group was in had some damage to the furniture. Hours for the bar were very limited. Breakfast could've been a lot better. Only having one elevator for the whole place was a bit annoying.
I did like the location and for the most part the room was clean.
Did not like the fact that the air conditioner was not working properly and was leaking. The room was hot and stuffy . The refrigerator was not working and I had to throw away perishable foods that I brought with me for my meal. I was disappointed with the "breakfast" which was at best a substandard continental meal. Although the price for the room was decent, I still overpaid considering the food I had to throw away and the hot, humid condition of the room.
No towels, loud AC (some of our friends rooms did not have air), no real breakfast, light bulbs burned out in key places, no remote controls for one of the two tvs, and the remotes that were there did not work, broken closet, stained (and I mean really bad, couch), mold in the shower, broken toilet paper holder. This was a poorly maintained hotel. Stay somewhere else.
Nothing.. Highly disappointed
Will never come back to this hotel again
No lights in parking lot. no jets in hottub. Pool wasnt clean
Great Price! Very little noise from airport or freeway!
Love the wood floors in the rooms the beds are most comfortable.
There was a leak in my room , and a new room was never offered to me. They told me to use a towel, and clean it up. There was also no towels in my room, and they took 45 min to deliver me some. Horrible experience all around.
It was in the center of everything, quiet, and the rooms were very very nice, modern, neat and clean. Venise at the desk understood that I late flight and gave me an extension on my check out time, that helped out alot. The young lady that checked me out was very nice and hospitable(apologize didn't get her name).
I had to ask more than once, more than twice for wash cloths. And twice asked about the Direct TV not working.I went to the desk for the most part the young man that checked me in was cordial, but I felt like he blew me off until I went with a tad bit more assertiveness.
The property was unkept. Tall weeds and overgrown. Pool was out of order, brownish on color. When went there to swim. I have a special needs child. Very disappointed. Breakfast was very scrase. Food dates were expired. Did eat there. I spoke with the management. They did care and was no help. Never will go back!!
Close to Ontario Mills. Comfy bed and large shower
My AC kept leaking water and I reported it a few minutes after checking in and it was never repaired even though I kept calling the front desk. No towels upon check in and there was make smeared on the pillow from previous occupants and a dead bug was also found within my sheets. Room was not cleaned properly throughout my stay. I used to love this hotel but hate it now.
The shower head was dirty
Great room and stay!
The Wifi signal wasn't strong enough. The comp breakfast was alittle slim. Other than that great.
The front desk was extra friendly. The room set up so comfortable. My flat screen was on the frizt and the front desk guy move me into a suite. Loved this place.
The pool was not clean, not cute!
The comfort and cleanliness of the room.
The breakfast menu was not good!
Excellent staff. Excellect place to stay.
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