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Newest reviews for Orchards Hotel

  • Anonymous
      U.S.A.
    18 August 2014

    No coffee available to make in room. No complimentary newspapers.

    6.7

  • Gail
      Canada
    13 August 2014

    Rooms Efficient check-in Complimentary afternoon tea items and tea/coffee in a.m. pool price value for hotel luxury easy access to Williamstown art museums Amazing staff -- very customer focused

    Nothing -- loved everything!

    10

  • Louise
      U.S.A.
    23 July 2014

    The atmosphere was of a country hotel in the Cotswolds, England. It was a wonderful change of pace and, if what we observed, it was great for families with children. The rooms are spacious and our bathroom was wonderful.

    We had Room 113. There was no WiFi, even with the assistance of the assistant manager and a techie who struggled to get it. Later, when we tried to leave the room we couldn't get the door to lock. After much trying, another techie came and reset the door. Was this a coincidence or a 13 event? The hotel needs to do something about its culinary staff. Our dinners were awful. Maybe that was because we took the $45X2 dinner event you suggested. Unfortunately, I was under the impression that their prixe fixe was similar to a hotel in the Cotswolds where one was expected to have dinner on site I would suggest that you avoid that add-on for your bookings. It only aggravates people when they discover they could have done better avoiding it and reflects on you.

    9.2

  • Sheryl
      U.S.A.
    22 July 2014

    The receptionist was extremely unwelcoming at check-in; one might say that she "had an attitude". We then discovered that our friends' reservation had been cancelled without our knowledge. Fortunately, I had a print-out confirmation for two rooms, one for us and one for our friends. Rather than assuring us that there was a room available that would be ready as soon as possible, she stared at the computer screen, sighing, making us feel as though we were causing the problem, and certainly not instilling confidence that there would be an available room. In the end, it all worked out and subsequent encounters with staff were courteous and appropriate.

    7.1

  • Val
      U.S.A.
    15 July 2014

    Staff at front and restaurant very attentive, tasy food, nice rooms

    Hotel needs some maintenance work, chipping paint, rot at base of some exterior doors, chipped tiles in pool but overall very attractive

    8.8

  • Anonymous
      U.S.A.
    6 July 2014

    Atmosphere was pleasant and friendly.

    10

  • Anonymous
      U.S.A.
    4 July 2014

    The service, the room, furniture, and food.

    10

  • Jed
      U.S.A.
    1 July 2014

    The place and attitude of Orchards was excellent and made for a very pleasing stay

    Room too dark

    9.2

  • Nora
      U.S.A.
    31 May 2014

    Lovely, spacious, clean

    A bit dated, but clean and spacious

    9.6

  • Peter
      U.S.A.
    27 March 2014

    Great staff, very clean, lots of attention to detail, loved the robes, and bed was very comfortable.

    10

  • Roger
      U.S.A.
    11 March 2014

    Mostly everything, especially library, workout room, cookies & apples, friendly and helpful staff, furnishings, and wall hangings.

    Noisy pilot light in gas fireplace. Proximity to street & traffic. (we were in Rm. 101).

    8.8

  • Anonymous
      U.S.A.
    9 March 2014

    Turn down service was lovely

    Carpets were clean but worn Cabinets needed painting

    9.6

  • Janette
      U.S.A.
    25 February 2014

    The staff was very friendly and accommodating. The room was large and clean (free upgrade) :). Gala restaurant was lovely, ate by the fire. Met Chris and Greg the bartender was a lot of fun. Our server Deb was very helpful and friendly.

    No indoor pool or hot tub, but we made due. Was a little bit pricey but worth it.

    9.6

  • Beth
      U.S.A.
    11 February 2014

    Room was spacious and very comfortable. Great value for the money. Gala restaurant was excellent although a little pricey. Staff couldn't have been nicer

    Long hallways

    10

  • Anonymous
      U.S.A.
    4 February 2014

    Our room was spacious, quiet & lovely. Same with the bathroom. Received a free upgrade to a room with a fireplace. We used it briefly- see temperature note...

    We had trouble with the room temperature being way too hot- even though the thermostat read 66 degrees! Ended up turning it all completely off.

    9.2

  • Beverly
      U.S.A.
    4 February 2014

    Lovely rooms! Front desk was welcoming and helpful

    Restaurant staff was unpleasant and not at all helpful. Food was good, but we were treated quite rudely by the head waitress.

    9.6

  • Anna
      United Kingdom
    9 October 2013

    Lovely decor

    Hotel was great but my husband was v sick after eating undercooked fish in the restaurant. We mentioned this to the hotel staff as we checked out next morning and his reply was, "mmm that's interesting". We had hoped he might be sympathetic or at least offer to inform the chef.

    8.8

  • Robert
      U.S.A.
    2 September 2013

    Overnight trip to the area to visit the Clark Museum and for hiking on Mt Greylock. The restaurant was excellent and a bargain. The hotel is welcoming and very comfortable and not overly expensive. We would stay again in a heartbeat!

    9.2

  • Anonymous
      U.S.A.
    14 August 2013

    Varied menu selection, especially breakfast

    8.8

  • Anonymous
      Indonesia
    12 August 2013

    Big room

    my room is poor maintain. AC doesn't work properly.

    5.4

  • Barbara
      U.S.A.
    14 July 2013

    Very nice rooms. Helpful staff. Pretty area.

    10

  • Anonymous
      U.S.A.
    8 July 2013

    All aspects of the room were comfortable and attractive. Enjoyed the dining room meals.

    The long walk from rooms 200 to 2007 to the dining room and from the front desk! It would be much better with a more direct route to the dining room especially.

    8.8

  • Anonymous
      Canada
    7 July 2013

    Spacious and comfortable accommodations in a small college town. Convenient central location for visiting the world-famous Sterling and Francine Clark Art Institute.

    Some minor difficulties with services provided (e.g. initial overcharging by front desk, defective room phone disconnected as a repair, noisy next door partying not stopped). Generally not as impressed as expected.

    6.7

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