The shuttle needs to be explained. It runs from the Holiday Inn next door, and you must go between 7:15a.m.-noon to "reserve" your ticket for a specific time. It is nearly impossible to catch one on the day you get the tickets, but they allow you to reserve for the following day, so you would need to get them every day that way. With our children being older, the walk was beautiful and we didn't mind another 1.3 mile walk each way. If you have small children, be prepared.
We were pleased with the cleanliness of the hotel, the amenities were nicely kept, and the staff was excellent. Our walks to Universal and back were lovely and only about 20 minutes each way....great for us with older children.