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Score from 1272 reviews Very good 8.4/10

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Hilton San Francisco Union Square

hotel Located in the heart of downtown San Francisco and just a 5-minute walk from the Powell Street subway station, this Hilton features an on-site Starbucks and a beautiful courtyard pool.

Most recent booking for this hotel was 14 minutes ago

Score from 1476 reviews Good 7.6/10

Newest reviews for Palace Hotel

  • Anonymous
      France
    August 27, 2014

    Location is excellent, building is very nice and parking service is good. High ceiling and accurate design.

    Checking and checkout takes a lot of time. Room we had was quite small considering the type of the hotel. Noisy (windows are not soundproof). Behind TV was very dirty as they never clean there, surprising fact.. We've chosen this hotel because of the excellent notes, but finally we were disappointed..

    6.3

  • Yeh
      Taiwan
    August 27, 2014

    The bedding- it doesn't need the qilte which used in winter, now it is August. The fridge not beedefrosted. No coffee make. No free wifi. In the high yield pay, not worthy but only good location is plus.

    5.8

  • Andrei
      Romania
    August 26, 2014

    Location is good, but the rooms are old and need renovation.

    Bathroom floor was dirty

    6.7

  • Susan
      United States of America
    August 24, 2014

    HOTEL IS LUXURIOUS; STAFF WENT OUT OF ITS WAY TO HELP AND THEN HELP SOME MORE...ROOMS WERE GORGEOUS...OVERALL A GREAT EXPERIENCE!

    NOTHING...GREAT EXPERIENCE. PRICEY...BUT WORTH EVERY PENNY!

    10

  • Graham
      Cyprus
    August 24, 2014

    Fabulous hotel with excellent staff. Will definately stay again.

    Very poor internet connection

    10

  • Clementine
      United States of America
    August 22, 2014

    Bar-grill Location

    Internet is not free

    7.9

  • Helen
      United Kingdom
    August 21, 2014

    Loved this hotel very friendly and helpful staff great location to walk to anywhere from here will definitely be back

    There wasn't anything I didn't like

    10

  • Brooke
      United States of America
    August 20, 2014

    The decor is breathtakingly beautiful. The room was spacious and charming & we loved the high ceilings and next level amenities. A dine in at the Garden Court and an ice cream sunday at Ghiradelli is a must!!!

    10

  • Anonymous
      United States of America
    August 20, 2014

    Beautiful Palm Court dining

    9.6

  • Anonymous
      United States of America
    August 19, 2014

    Room service and the quietness except for the last night. Beds and bedding were good.

    Three bath towels that I put on the floor to indicate I need cleans ones were carefully placed back on the racks for re-use and all washcloths were removed. What was that about? We stayed 5 days.

    8.8

  • Mark
      United States of America
    August 19, 2014

    The building is gorgeous and the location is perfect. We loved the architecture and the displays with the historical photos and letters.

    Service at pied Piper could have been better.

    9.6

  • Ernst
      Czech Republic
    August 11, 2014

    The dining hall and the spa

    A little bit overpriced

    8.8

  • Gary
      United States of America
    August 10, 2014

    Location

    Rooms are not clean.

    8.3

  • Matt
      United States of America
    August 8, 2014

    Our first visit to SanFran. Location seems pretty central to what we wanted to see. Beautiful old hotel. Bed was awesome room was very clean. Not the largest of room but plenty for the 2 of us. Nice pool. Hot tub jets didn't seem to work.

    Hot tub was just hot. No jets. Parking was expensive.

    8.3

  • Anthony
      United States of America
    August 7, 2014

    beds were great. breakfast was expensive ($36) but possibly the best we had ever seen.

    noisy airconditioner.

    9.2

  • Arthur
      United States of America
    August 6, 2014

    Grand Hotel

    Room was very noisy and loud. We had a constant humming throughout the night. I was also charge twice for a one night stay and still haven't received a refund. Valet took a ling time to get our car. There were many people waiting for their car.

    4.6

  • Linda
      United States of America
    August 6, 2014

    This is a beautiful old-world hotel, and would normally be out of our price-range. But we found a great last-minute rate here on booking.com. Upon entering the hotel, one is stunned by the beauty of the spacious Garden Court atrium with its chandeliers and beaux arts charms. Our room was perfect; high ceiling, comfortable king-size bed, beautiful bathroom with lovely bath products and amenities. Our room was right next to the pool with its glass roof and sauna, so it was very handy. We faced a small street in the back, and there was no problem with noise at all.

    Pool water was a little too cool. Bath towels were a bit threadbare; I would expect some higher-end fluffy towels in a lovely hotel like this.

    10

  • Nancy
      United States of America
    August 5, 2014

    The lobby is very grand. The breakfast buffet was outstanding.

    It took forever to check in - long line, only three desk clerks handling what seemed to be problem check-ins so the line didn't move. I think wireless internet should be free in all hotels so I objected to paying here to use the internet.

    7.5

  • Terri
      United States of America
    August 5, 2014

    The lobby is exquisite. The location is perfect and it provides a warm homebase for exploring the city. My room was beautiful with high ceilings and an elegant bathroom. The bedding was luxuriously soft. I hope you will treat yourself to this hotel...you deserve it.

    10

  • Anonymous
      United States of America
    August 5, 2014

    Great location.

    There was a constant hum in the room that got quite annoying, like a boiler or some old piping.

    7.1

  • Osvaldo
      United States of America
    August 5, 2014

    Breakfast buffet was excellent if you get coupons for it with your stay

    Room was not ready at checkin time

    9.2

  • Diana
      United States of America
    July 31, 2014

    Beds Lobby Location Pool/sauna

    Parking $60/night Hot tub didn't bubble Expensive

    7.9

  • Christopher
      United States of America
    July 31, 2014

    The pool with complementary apples and coffee. The amount of complementary bathroom utilities they have everything from the basic soaps to face wash, sewing kits and Q-tips.

    when you check in at the hotel the front desk asks for a $100 deposit fee (via credit card) or a $200 (via cash). in case you buy a movie or order room service etc... Also room do not come with a coffee maker you have to call and request one ahead of time and that's if they have available.

    10

  • Anonymous
      Germany
    July 27, 2014

    Excellent location and glamorous style

    Rooms a bit small

    7.9

  • Andrew
      United Kingdom
    July 26, 2014

    Excellent location. Expensive but a good experience. Nice pool.

    Car parking charges are outrageous! Rooms also quite noisy considering it's meant to be a luxury hotel.

    7.5

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