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Show map Palomar San Francisco, a Kimpton Hotel

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Newest reviews for Palomar San Francisco, a Kimpton Hotel

  • Theresa
      United States of America
    September 14, 2014

    Everything! Staff was amazing!

    Hotel phone had issues and could not be fixed while we were there. Other than that everything was brilliant!


  • Jingjing
    September 10, 2014



  • Vicki
      United States of America
    September 3, 2014

    Needs coffee maker in room.

    Too pricey


  • Marianna
      United Kingdom
    September 2, 2014

    Bed was great, room was clean and quiet, it was a step from all central locations, very easy with public transportation, safe at night

    Some of the staff had a funny attitude, which I didn't appreciate. The breakfast was overpriced and not worth it- recommend to exclude it


  • Anonymous
      United States of America
    August 26, 2014

    Free wine at the front

    Beds are not that comfortable


  • Donald
      United States of America
    August 20, 2014

    We were warmly greeted upon our arrival. Once in our room we were enveloped in calm and comfort.


  • Anonymous
      United States of America
    August 19, 2014

    Close to everything

    Rundown. Smaller than other kimptons. Not worth the money.


  • Neil
    August 17, 2014

    Staff were great.

    There's a lot of homeless and panhandling to be aware of.


  • Grethe
    August 14, 2014

    We enjoyed all the nice staff. The room was big and the beds were both comfortable. Free coffee/tea in the morning and free wine tasting in the afternoon was a plus. The dog at the reception was unfortunately sick (hope he has recovered now), but instead we got a little puppydog, and we had a beautiful gold fish brought to us. Free bikes were possible, but advice you to book it in advance. Palomar hotel is situated near Union square, which makes it very central.


  • Jorian
      United Kingdom
    August 11, 2014

    Central location Interior decor erm ....

    No reception so no welcome. Expensive Expensive Parking Gave us the wrong rooms and made no effort to rectify


  • Anonymous
    August 11, 2014

    location House keeping friendly staff

    Executive room size WC door relatively Expensive No lobby


  • Saleh
      Saudi Arabia
    August 11, 2014

    Room was clean, tv channels. Some of the staff were very helpful.

    Small lobby. Restroom opens directly toward the bed. Restroom was not good, particularly the seat. Too expensive compared to the facilities.


  • Anonymous
      United States of America
    August 7, 2014

    Location was good and parking easy. Room was comfortable and we'll maintained. Staff very friendly and helpful.

    I booked a month early for a romantic night out with my girlfriend. A key element of the room I booked was a large soaker tub. When we arrived, none of these rooms were available so they down graded me and refunded me the price difference +$100. I appreciate the effort to compensate me but I would rather have had the room I originally booked. Lobby is small with no real lounge area. They don't have room service dining. Overall nice place to sleep but not a cool hangout or place for a romantic getaway.


  • Chris
      United States of America
    August 5, 2014

    The staff


  • Gewei
      United States of America
    August 1, 2014

    nice staff, very clean room, and excellent location

    fitness room is too small


  • Virginia
      United States of America
    July 31, 2014

    The Palomar was a wonderful place to stay. The rooms were nicely appointed and large enough for two people to be comfortable. The staff was very friendly. The lobby morning coffee and evening wine was a real plus.

    There was nothing about the hotel that I did not like. However the neighborhood is very bustling and crowded which is not the fault of the hotel.


  • Shawn
      United States of America
    July 30, 2014

    The restaurant is awesome liked the cocktails and outdoor patio Wifi allows 3 devices Free coffee in lobby each morning

    Room was just ok and doesn't align with the price AC was not very effective Bathtub was clogged


  • Taylar
      United States of America
    July 29, 2014

    My boyfriend and I decided that we wanted to get away for the night, we live here In sf so we took our dog Cody with us. The Bell man remembered our dogs name which meant a lot. Excellent service will make it a monthly trip :)


  • Tracy
      United States of America
    July 27, 2014

    The staff was exceptionally friendly! Our room was spacious for the three of us.

    The bathrooms so close to the beds! Flip those around!


  • Ross
    July 24, 2014

    The Hotel was undergoing renovations and refurbishments which were incomplete at the time of our stay but the price for the property reflected that these upgrades and refurbishments were in place to for us to enjoy, as did their website. That was not the case therefore the stay was way over priced and not up to the Kimpton standards. Very disappointed, especially for a Kimpton property. They did reply to my concerns by telling me when all the refurbishments will be finished in the near future, but that does little for our experience. Nothing has been offered in compensation except an apology for an unexpected and unsatisfactory stay for the price.


  • Marc
    July 23, 2014

    Close to the stores. Tasty breakfast. Good music in the bar during the evening. Very friendly staff. Wifi is not free, but if you register as a Kimpton member you get free access.

    I didn't find a room service menu in my room.


  • Anonymous
    July 20, 2014



  • Clarence
      United States of America
    July 19, 2014

    From check-in to room arrival, we loved every moment. Richard the bellman explain ed the room layout and anticipated alluring needs. Clayton sensed my frustration with another problem earlier in the day and made it better with a simple kind gesture. You don't teach that, it's an innate skill. And invaluable in these days.

    That same talent that your front desk has is completely lost in your Restaurant and bar. The hostess, waitress and bartender are all rude and never smile. If they knew as much about Hospitality as they did F&B, your hotel would be complete. And please don't justify how busy your bar is with how good it could be if you made those improvements.


  • Yulan
    July 19, 2014

    I liked the interior of the hotel and the classy uniform of the hotel staffs. Free coffee in the morning and free wine Tuesday afternoon (though we were not back in time to enough the wine) at lobby. Staffs are friendly and helpful.

    Our room was facing the Market Street, and there was a big construction site just cross the street. It was pretty noisy during the night time.


  • Mona
    July 18, 2014

    Excellent staff except housekeeping staff.

    Bad housekeeping management, inconsistent.


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