Palomar San Francisco, a Kimpton Hotel  

The hotel staff was very competent and welcoming. I arrived after the wine reception but the front desk gave me a coupon for the wine at the bar, which was actually better because I also had a very nice dinner there.

I reserved to say 7 nights and checked out after 1 night. Your policy to place a @$100.00/day incidental charge is outrageous. This has never happened to me with any other hotel that I have stayed at.....and I traveled a great deal of time while I was working, and travel for leisure too. I was not received very well by your staff, as they were short when I asked about this incidental charge......no where in the reservation process nor my confirmation printout was this $100.00/day hold for incidental charges listed. My credit card and debit card were still on hold on Monday and only Ung, of your front desk, helped me willingly to unfreeze my accounts. I therefore found another hotel in the area with better accommodations, better rate, and a very very nice staff. Your 'deluxe king room' was not in any way deluxe or king, it was however a room. You should not describe your rooms with these adjectives, they are very inaccurate. I am advising all of our family and friends to NOT avail themselves of the Kimpton Hotel chain.

Hi, my wife and I really liked your hotel. The location was really great, the people (at all levels) were nice, the rooms were excellent and the food (we had breakfast and the chefs choice for dinner) memorable. We also checked where else you have hotels for our future trips. My wife and I both think a comparative late12 noon checkout time sets you apart from other hotels. We had been away from home for 3 months and San Francisco was our last stop before returning to Melbourne on a 4.45pm flight. Checkout time is a major concern for holiday makers, it just makes it so much easier and less stress on departure. We were also very lucky we did get a good rate through Booking.com Thanks very much George and Diane Peat

Only that it is sometimes nice to have coffee/tea making facilities in the room rather than have to go to level 5 (we were on level 9).

Located right at Union Square,the shopping was literally at the doorstep. Very convenient to the bart system, so easy to get to anywhere in the city you wanted to go. Staff was fabulous - friendly and efficient. Would definitely go back next time I'm in San Francisco!

A very good city centre hotel which is well located for shopping and good restaurants. Staff were very friendly and reception in particular could not do enough to ensure you had a pleasant stay with them.

I enjoyed the comfort of the bed. The location was ideal.

Upon arrival, the room was not very clean. Called the front desk, they sent someone immediately. There was an extra $100. deposit per night, that was never mentioned until we actually checked in, even though the paperwork we had stated that no deposit would be added.

Good location and clean room.

The first night I was given a room directly across from the restaurant on the 5th floor which was obviously designed for handicapped access (I'm not handicapped and did not ask for it). I suspect the reason for the lousy room could have been the cheap rate. In any event, I complained about the noise and they moved me with no hassles the next day to a room on a different floor. Overall, the staff was very friendly and accomodating.

the comfortable beds and the dining was superb.

Getting to it! One way streets in SF if driving are a pain

The staff were very friendly and helpful. Location right next to shops. Complimentary coffee and wine in the lounge very nice. Rooms reasonable spacious. Nice bathrobes.

Would prefer coffee makers in the room. Also, would prefer two queens instead of 2 doubles but that didn't seem to be an option. Room faces busy street so could be noisy if you are very light sleeper. I turned on fan to provide white noise and then slept fine.

The Hotel staff were on the ball. Always in good spirits and ready to offer advice and information. Upgraded our room to accomodate our request for more natural light.

Preference for a firmer bed. In the hotels defense since we were only there for two days I did not request a change. They probably would have offered us another room.

The best thing about the Palomar is it's perfect location at 4th & Market, right next to the Powell St. BART station. It's a good hotel with competative prices so that alone is reason to stay.

The hotel is nice but in a very generic way. Our room facing Market St was small but nice, with a decent view. Our friends were given a family room (the kids extension room to another, it seemed) which faced a wall with a business offices lining the entire view. The room was huge with empty open space (presumably for kid's play, cribs, etc). Wasn't very stylish or chic as we expected.

- Awesome location - Clean hotel

We came to the Palomar for a Mother/Daughter shopping weekend and found that the hotel was great for us. It was close to Bart and all the good shopping. The Fifth Floor was so convenient and delicious too. Their Foie Gras was as close to France as I've had in the US. The room was clean. One of the best things they offered us was that we were able to leave our luggage there after check-in. Plus when we came a little early, they had a room ready. All in all, a great experience. See you next time, Linda O'Hara

Guess they could update the robes in the rooms.