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17445 US Highway 192 Suite 13 (Check In Office), Orlando, FL 34714, United States of America – Show map
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141 verified reviews
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Paradise Palms Resort - Disney Area's staff speaks: Portuguese, Spanish, English
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Outdoor Pool, Grounds
Tennis Court, Golf Course (within 2 miles), Pool Table, Ping-Pong, Sauna, Fitness Center, Solarium, Hot Tub, Game Room, Playground
Food & Drink
Restaurant, Bar, Snack Bar
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), ATM on site, Business Center, Souvenir/Gift Shop
Non-smoking Rooms, Heating, All Spaces Non-Smoking (public and private)
Portuguese, Spanish, English
Publix supermarket (1miles)
4:00 PM - 6:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Any additional children or adults stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Paradise Palms Resort - Disney Area of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
A security deposit of USD 400 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 141 reviews
Value for money
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I loved the staffs flexibility. The house was amazing, pool was nice and clean and community area were above my expectations.
It was hard to find the resort. Maybe if the travel agency provided the customer with detailed directions to eliminate the driving around searching for the resort and then the house. Pillows were a little lumpy, wifi was only available if you were downstairs. Honestly the place was so nice and I had to really dig to find something wrong.
Plenty of room in The house. .Beds very comfortable
Wasn't able to cook on the grill due to you being charged. ..
The house was gorgeous! It was so spacious! We had 5 families staying there. Everyone had their own bedroom and bathrooms! The main pool and spas in the community center were also great! We all really felt like it was our home away from home! We had our own private pool and hot tub.
Upon our arrival we noticed there was no coffee pot. Contacting the house manager was impossible. The pool light was out. The bedding looked like it hadn't been washed in a while. And worst of all I was charged an additional $120.00 for towels that they said I turned pink durning our stay. The towels were already pink when we arrived.
the resort pool was great, nicely landscaped. safe environment.
no cleaning supplies in house, trash bags toilet paper, etc.. had no idea the pool wasn't heated. blinds were falling off the doorwall, kitchen chair was broke, cupboards were broke, I fixed them because the screws were laying inside the cupboard but had fallen out. Also, an employee came to fix the kitchen chair and just walked in our house, that was uncalled for, we have young children and they were sleeping, but who knows my wife could have been changing or anything. fortunately he didn't wake our kids and my wife and I were laying by the pool in the back yard. on top of that when I called to report the issues I asked that nobody come fix them until we checked out.
The company that rented the house was trying to charge $30 more than the advertised and reserved price. There was a $260 charge for service, but the house had o be cleaned with all trash emptied or there was an additional charge.
The resort was beautiful and very clean!
We had payed on Tuesday to have our house pool heater turned on. We came home every night to a cold pool. I called and stopped in everyday at the place we rented from. It took until Friday for the Manager Leo to come out and something was not working on the heater. I was very disappointed that they only refunded us 4 out of our 5 days. The pool heater never worked!!!!
Nice and large plenty of room
Property manager never returned my phone call about things that were wrong like nail polish on couch and stains on floor and the nicks and scuff marks on wall
House Layout was Suitable and Decently Spaced; Updated Features/Decor; Cable/TVs in each Bedroom; Living/Dining/Dressers Furniture in Good Shape; Hangers Provided; Private Pool; Resort style pool at the Club House is really Nice and heated to 84 Degrees; Lots of outlets; WiFi included; Pots/Pans and Dishes/Dishwasher with Full Fridge; Very Clean; Felt like a Personal Family Vacation Home; Lots of Lighting; Great Price; Really nice Distance to Disney World, Decent Distance to Universal, Airport isn't too far away either. Traffic was smooth and comfortable; Lots of Grocery Stores/Restaurants Surrounding the Area. Really liked the house and the location to other great resources. Liked Door Codes and Gated Property. Good Amount of Parking.
The thermometer wouldn't go below 73 degrees which made for some very humid evenings with no sleep; We were promised Hair Dryers in each Bathroom and Found ZERO which required purchasing one since we were expecting hair dryers; Ceiling Fans (so noisy, they woke most of us up throughout the night, but a needed them running because the house was so hot at night) Towels, Sheets, Pillows and Comforters definitely need to be replaced and the bare minimum amount bedding/pillows were provided.We had to cannibalize one of the unused beds/rooms for bedding. The Check-In Process is not customer friendly, 2 different locations (1 isn't even near the property) and 1 on the property which was very daunting to go to both after a long flight. Also, the people that I needed to speak with often were difficult to get a hold of because of hours of operations that didn't match the other staff's hours. The cost of renting the grill and heating of the private pool are overpriced IMO.
The vacation home was everything.. Everything about it...
The carpet was still a little damp upon arrival..
Very roomy; close to Disney; beds excellent; did let us in early!
Can't get cell phone reception in house; pool never heated; no laundry soap or dish soap or dish washer soap provided; can't use garage
Could not explain all of the issues in 3 sentences. NEVER again
the location was very good, the building was spacious and provided the rooms we were in search of for a large family. the laundry facilities were good as well as the kitchen and well stocked with dishes and pots.
the cleanliness of the location was very bad, with mould in the kitchen sink as well as all of the showers and hair on the floors, the main floor shower and sink would not drain and the main floor toilet would not flush properly the carpets were very dirty the air conditioner did not work a total lack of maintenance was evident. for the $140 cleaning fee we still had to clean for hours to remove the mould and clean the floors there were no paper produces or any cleaning products, we had to purchase the above before we could clean we are disappointed in the cleanliness for the amount of money we paid.
Plenty of room.
noting, all good.
Bathrooms for almost every room Comfortable bed Nice Kitchen with amenities Close to grocery stores Close to Disney, not Universal
Extremely low hanging lamp over couch area. No heat for pool Poor adjustment range for heat and AC Tough to get in touch with office for questions Sticky floors
The house was nice !!!
There was nothing I didn't like....
house good location good home clean and place well protected
never turn pool heat on when asked a number of times
1. The place was very very clean and in good shape, also it was well equipped (kitchen, rooms, living room). We only had to bring groceries in. 2. It was not too far from the Disney parks (20-25 min drive) which was a good deal for the price we paid. 3. Not having to use a key was very convenient for us. In general it was a very pleasant stay and I totally recommend it.
1. The place was sold as a gated community, (and actually it was) but the house was located walking distance from a secondary entrance which could be easily accesed (by walking in) without any control. We never had any problem and in fact, the place felt safe, but as a first impression when you arrive it is not what you would expect. 2. The air conditioning system was set to 73 °F as lowest temperature. So once the sensor reached that temperature the A/C would turn off. The room downstairs didn't seem to have any problem, but in the upstairs rooms the temperature would easily rise and I would wake up 2 or 3 times during the night to try to have the A/C running again. Fortunately for us, the temperature outside dropped unexpectedly so I opened the window and solved the problem. I called the staff and they said they would send a technician, but we never felt any difference in the A/C functioning.
This property (#8917 Candy Palm) is very well kitted out, very clean and close to the main community centre and pool. It's an excellent base to visit the parks from but also allows the family to escape and relax at the end of the day. We visited during UK October half-term and the traffic on Highway 192 was negligible and the I4 only got busy during rush hours but always kept moving. The dipping pool in the property was beautifully warm and private.
You have to pickup your property and community centre key codes from a locker in a nearby supermarket mall. Don't see why this can't be emailed to you a few days before your arrival. Most of the properties in this complex/community are terraced properties, so only South facing rooms are bright during day. The WiFi wasn't that fast but functional.
The rooms are great and have good closets. The house has washer and dryer as well, which is a plus. Amusement parks are 20 mins from the resort. I totally recommend this place.
They gave us just a little soap for each bathroom, therefore you need to bring soap, shampoo and all personal care products you would need. I think this products are not included in the deal since is a rented house.
We really liked the private pool and space for our entire family to relax! There were plenty of bathrooms and bedrooms for us making it feel like home! We really enjoyed how close we were to restaurants and shopping also!!
We didn't like how there weren't any washcloths or hand towels. There wasn't any dish soap, extra paper towels, trash bags (because you have to have the trash emptied before you check out) and toilet paper. We had to find a store to purchase all of these things. We didn't call the office to have them brought to us though so they might have been provided if we asked.
The house we stayed in was big, comfortable and decorated with taste. The amenities of the house and the club house were excellent!
The a/c unit was not enough for a six-bedroom house and all the guests it can accommodate. It was warm, especially during the day.
The newest of unit. The modern furniture. The well equipped kitchen.
The cleaning of unit could have been better.
Overall the resort is a nice place but its not safe
More security to protect families. We are on vacation and should not have to experience crimes in a gated facility...
All basics were provided, loved the washer & dryer (packed less clothes!), pool was great for the grandkids (and the rest of the family). Appliances were up to date, and all worked well. We were targeted more towards Universal Studio, and that was also convenient. The common facilities were terrific, with the larger pool, hot tub, arcade games, Tiki bar, movie theater, sun bathing lounges, et al!! Restaurants and shopping were close by!
Ceiling fans were dirty, and the expression of air conditioning preservation was somewhat hollow with the 1/2 inch open slot at the bottom of the front door!! What good to close the shades when there is open access at the bottom of the door for the coolest air at floor level to easily escape!! We had no air temperature problems though, as the cooling system was sized to overcome the discrepancies!!
We were traveling with 7 in our party. This was like having a home away from home. Our boys each had their own room. We were able to grill and cook in the kitchen. The individual pool was a perk that my boys enjoyed. They do not have supplies for the washing machine or dishwasher but we were aware of this from previous reviews so we purchased them prior to going to the condo.
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