Hotel Pennsylvania  

Location - it's just near the Times Square

Almost everything was bad.. Starting with our check in: receptionist was unfriendly and even rude to us. When we call manager to complain, she behaved herself almost with the same manner.. ridiculous! One of our Visa cards was not working.. they don't accept cash - if we would not have other working card, what they expected us to do I wonder? Rooms did not look the same as on the pictures, it was very cold, because windows were old and wind always blow into the room, the heater did not help much. Room was not very clean and we could see old dust near lamp (it seemed that staff just did not bother themselves) to do this room properly. and Internet as well as storage room was for additional pay... did not see that for a long time.. etc.

Near to Subway

This hotel is very old, room is very run down & dirty, the toilet leaks badly.

Location next to Penn station

Small dirty room

Nice big rooms and quiet inside (but noisy ny outside!).....Hotel staff friendly in the main.

A ghastly wait in line to check in ....absolutely disgraceful. We waited over an hour to check in on a Wed late afternoon. This was intolerable and means we would never stay there again. We were told this is quite normal.....if it is, then why on earth don't they have 3 times the no. Of clerks to be used and speed it up? Quite shocking and we have never ever experienced such a thing. This must be looked into, as it shrieks of bad mis-management, which will seriously put people off. I would not recommend it because of this. After a long flight from Europe, this is the last thing required. Very very poor and frustrating.

Cleanliness of room was terrible, smelled of urine.

This is the worst place I ever stayed in. Line to check in - 1.5 (lady at the reception said it is normal) She could not gave me the room I booked and offered instead similar on the smoking floor, I disagreed and she said that I am very demanding! She said that she is not supposed to give me the room I ordered, she can just give me what they have. The room I got was on the 8th floor. This is a small, dirty room, shabby and the worst - smelly and damp. You can not open the window. The enamel in the bathtub is cracked, the paint on the walls was cracked too. For the money they charge - this is an awful place! Just disgusting.....

The only positive thing about this hotel is the location.

Believe to what others write. Do not get close to this hotel. The pictures of the rooms are deceiving, they are very small!!! They don't have a thing called "Club 5000", it is a fiction. They do not have a quick check-in, to check in you have to stay in line, at least 1 hour. The place is old, smelly and falling apart. They do not have coffee machines in the room, all rooms. You cannot move the windows or open it to get some air. The plaster on the walls and ceilings falling down, the bathroom is 100 years old. They do not have such a thing called "breakfast"!!! In a small room they have a coffee machine, bagels and apples, that is all!!! No place to sit down; to get the coffee you must stay in line 15 minutes. There is a feeling that you are not safe, nobody stops the outside people from walking inside the hotel and knock on your door. The elevators are always packed with passengers; therefore you have to wait long time for it. The receptionists are rude, impolite and really don't care about you. The guests in this hotel are loud and noisy. Do not bother to check this mad-house called "hotel".

Like is very nice .

Confirt

We liked the excellent location.also the complimentary breakfast was excellent.Great location for shopping and hotel fine if you are not going to spend much time in the room.

Our room was very shabby and dusty.also constant smell of smoke on our floor so obviously no smoking rule is not enforced.staff at checking were not very friendly.i also lost a bracelet of great sentimental value but girl I spoke to at reception was very dismissive.

The location the cleaners were cheerful

The staff at excursion desk - unhelpful, rude, couldn't be bothered to give out the correct information. Try and check yourself on the internet before going. The first room I was given was small, dark and dated, second room wasn't much better. The hotel was overpriced, not just rooms, but cafe in lobby as well. Deli over the road was half the price. The internet wasn't free? $5 for 20/30 minutes can't believe they would charge for it and not available in bedrooms either, you had to sit in lobby. Tip - go to top floors and by the lifts nearest to windows you can pick up free wifi from mcdonalds or macys long queue for reception desk, they also allow people to push in. Dubious people hanging around the lobby

good location for city tour. Room is big.