Hotel Pennsylvania

I loved the buzz in the hotel, which made me feel safe. I loved its location, so close to Macys and other big department stores.

No. Just maybe check in takes a little longer than one would expect

The location was good.

There was always a lot of people checking-in and out of the hotel. On Saturday there was a convention going on at LL and the restrooms where terrible.

The location was excellent and the only staff with a personality belonged to the lovely gentlemen working in the lower lobby luggage hold.

The front desk staff were rude, disinterested and very bored. No frienndliness at all. No greetings from anyone, not even the man sitting near the elevators. Our room had loose plaster peeling from the walls that had obviously been left sitting in a pile on the floor for a very long time, Internet did not work in room as advertised and we were charged $13.62 for a call that did not even connect.The bathroom had big chunks of paint peeling off the ceiling , cracks in the basin and chunks of enamel missing from the bathtub.

The long check-in time.

We loved the location. It was excellent.

It was very dated. Took way too long to check in.

very close to penn station.

heating/air-conditioning was not working. bathroom door would jam if closed.

It's in a fantastic location and great value for New York.

Checking in. It took ages.

The location was good.

The reception staff were not very nice or helpful. The room was unbelievably small, sparse and really dull. In my opinion the hotel did not represent value for money, despite the location. We actually changed hotels after our first night there because the room was so small and dismal and yet we were paying a fortune. To be fair, I have stayed in this hotel before and had a much more pleasant experience but after this time I will not be taking the chance again.

Central location, next to the subway, Shops, Restaurants, easy access to sight seeings by feet, we asked the reception desk to have a room at the upper level & front (face to Madison Square Garden) and they did their best to satisfy our request by giving us the 1714A room which is just the perfect "spot", the information tourist desk of the hotel is so helpful

The location was almost perfect, right in front of Madison square garden, great access to buses and subway.Was near to some attractions.There was not much noise.Confy room.They got an information center that could help us.

The time to check in and check out was awful, the beds were not so comfortable, they seem a bit old,the cleaning was not perfect.the conditions of the room were not perfect, the windows were damaged and we could not close them. No free WiFi in the bedroom

The centrality of the hotel.

The room was old and shabby, especially the bathroom.

Very well located, elevator system very fast in spite of the big size of this hotel, there are many elevators. We booked a corporate room (they call it Penn 5000 Club sector) that entitled us to a free lounge last floor with free internet and moderately nice breakfast. The luggage storage works fine.

Rooms should be renovated (Specially the bathroom. I stayed in a "corporate" room and still it was somewhat old; -I can imagine the non-corporate to be worse. Only the two upper floors are corporate). Sometimes the line in the lobby was too long. And now a very bad thig: no in-room WiFi, paid or free. No WiFi in the corporate lounge either.To get WiFi one has to go down to the lobby. The corporate lounge computers are blocked for voip like Skype. The worse in this hotel is the hot water system: While bathing, you must set a scape route from the water: it goes from freezing into boiling each 10 seconds. Very uncomfortable.