We booked through Booking.com and selected cash payment for a king size bed. Branson Plantation Inn e-mailed to confirm our reservation for a king bed, but paying by credit card. On arrival we had a long discussion with staff about our payment method and they had no idea whether or not we had already been charged. We were then sent, not shown to a disabled access room with two queen beds. It reeked of stale air, moisture and cigarettes, even though we specified a non-smoking room online. We were told there were no king rooms available, but they then eventually offered us one somehow. The toilet did not flush, the fridge had leaked water everywhere, including around the television wiring and yet again there was a stale odour in the air. We politely explained this to the staff and they appeared frustrated that we would not just put up and shut up. To make a long story a little shorter; we eventually had to settle on the fifth room viewed, given further problems with foul air, missing fridges, etc. we would have gone elsewhere, but Branson was fully booked for the weekend, given there were various special events. The room we endured for our two nights there had unwashed bedding with dried bloodstains on the covers, makeup residue on a towel, no face wipes, even though these were promised in the paperwork and there was the threat of a $6 surcharge for us leaving makeup stains on towels. The bed was hard and uncomfortable and pillows looked aged with yellow stains. As patrons we try to support local businesses, but experiences like this would put off any seasoned traveller and force them to seek the generic comfort of a larger hotel chain that is held more accountable for such substandard conditions. Checking out was equally traumatic and unsatisfactory. All staff had an answer for everything, even the owner, who roasted the head housekeeper in front of us and other guests, instead of reimbursing us.
Leaving and getting home to a clean bed.