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11111 North 7th Street, North Mountain, Phoenix, AZ 85020, United States of America – Show map
|King Suite with View||
|King Room with Bath Tub - Hearing Accessible|
|Superior Queen Suite with Two Queen Beds|
|Queen Suite with Two Queen Beds with View|
|King Room - Allergy Friendly||
|King Room with Roll in Shower - Hearing Accessible|
|Queen Room with 2 Queen Beds - Allergy Friendly||
|One-Bedroom King Suite|
|One-Bedroom Queen Suite with Two Queen Beds|
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115 verified reviews
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Pointe Hilton Tapatio Cliffs Resort's staff speaks: English
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Wired internet is available in all areas and costs USD 14.95 per 24 hours.
WiFi is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Private parking is available on site (reservation is not needed) and charges apply.
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to three children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 114 reviews
Value for money
Show reviews from:
This towering resort hotel features a casino with more than 700 slot machines and 50 table games. An open-air spa on the 14th floor offers views of the surrounding valley.
Score from 239 reviews Excellent
Situated 10.5 miles from Wet & Wild Water Park, this Phoenix hotel has a heated outdoor pool and hot tub. Free Wi-Fi is included in all guest rooms.
Score from 167 reviews Excellent
Located at the Phoenix CityScape, this downtown Phoenix hotel features rooms with flat-screen cable TVs and a rooftop pool and bar. The Phoenix Convention Center is half a mile away.
Score from 82 reviews Wonderful
Featuring an outdoor swimming pool and a hot tub, this hotel has free transportation services to Phoenix Sky Harbor International airport. Each room includes free Wi-Fi.
Score from 198 reviews Wonderful
May 22, 2015
Very difficult to find my way around, no help with my luggage, lousy drinks in the bar, bad mattress gave me a back ache.
The LARGE rooms.
May 10, 2015
staff was disconnected, stole items from fridge, loud, dirty and unpleasant
I liked leaving the facility
May 10, 2015
No options for breakfast except for restaurant. Restaurant staff very unprofessional. Although food was good. Although free wifi, it did not work most of the time. Also, difficulty with shower, television did not work ( in one of the rooms). Coffee machine malfunction.
May 5, 2015
the patio was very tiny, only fit one chair. Girls in the gift shop by pool not friendly.
The walking trails around the property, free transport around the property. Plenty of private pool areas
April 25, 2015
When I arrived at 5 pm the room was not ready. The explanation was that the hotel was busy and cleaning staff were running behind. This is not the sign of a well operated high end property. Also, charging $15/day for Internet is an insult to someone who is paying well over $200 for the room.
Setting is spectacular, and location worked well with our itninerary.
April 21, 2015
April 5, 2015
I am handicapped and expressed the need for a ground floor. Sent to 3304. The point being, we never were taken care of,,even after told we would.
April 2, 2015
The staff was indifferent to my concerns. I only once felt as if I were at a luxury hotel. That was at the pool when an assistant smiled and addressed my concerns about the water tunnel "ride." We later looked at the Biltmore Hotel and realized that for about the same money we could have stayed in much more luxurious and friendly hotel.
general architecture and location
March 23, 2015
Its older and NEEDS UPDATING ESPECIALLY THE POOL NEAREST OUR ROOM. Our room had no cups and the desk was to send some....NOT THAT DAY.
Location was good. Breakfast buffet was Wonderful. Staff helpful and courteous.
March 21, 2015
Patio door in our bedroom leaked when it rained. Parking a little difficult at times. Late arrival had a hard time finding the building number, needs better lighting.
Morning coffee at Starbucks in the lobby.
March 19, 2015
The location away from the City but close enough to access venues.
March 14, 2015
My price from booking . Com was 996 dollars and was charged 1,200 plus....
Location was great
March 1, 2015
I was given inaccurate information about cost of cabs to places (much higher than told); I was NOT able to get into the restaurant or lounge due to conferences - but when the bellman made a reservation for me on the last night, the transport van never came. When I called to tell the restaurant I would be late, they did NOT have a reservation for me - though the bellman told me he made one for me. Very disappointing.
January 10, 2015
Mandatory resort fees even if not used
January 9, 2015
We enjoy the mexican resteraunt and the bar by the adult pool. It was closed and was disappointed.
The room was nice and very clean. We enjoyed dinner and the bar. The staff at check in were great. I got coffee in the morning and really enjoyed your person working there. I forgot her name but she was great.
January 8, 2015
The spa was all about your money and not about being a convenience for you. We received massages the second day but had to cancel later in he trip because of illness. We called one hour after the 24 hour required cancellation notice and they still charged us 50% of the total cost! Also they didn't call us to confirm the appointment until after the 24 hour period was up. The manager of the spa was very unfriendly and seemed put out because I was sick. Would not recommend this part of the resort.
The Point in Tyme restaurant and bar was awesome! Lots of friendly people and staff and their bartender Chris was probably one of the best bartenders that we have come across. Very friendly, polite and helpful. He showed that he cared about us and his company.
January 7, 2015
That the problem ruined my visit and I ended up paying more than $150 more than what Booking.com promised. If it weren't for the professional staff at the Point Tapitio my vacation would have been totally ruined.
I liked that the staff was professional, and that the appropriate people were brought in promptly to solve a problem. Booking.com confirmed rates and dates, when I arrived there were no records of my reservations. They had two separate confirmation systems that didn't mesh.
January 5, 2015
Time of year certain things are not open ie main restaurant on top of hill and swimming pool areas.
Bar very good. Lovely fresh Tuna and steak meal. Staff pleasant.
January 4, 2015
This place was more like a resort and not family oriented. We didn't feel welcomed and the staff stared at us a lot.
We booked this hotel because it was the only one in the area available with a suite big enough to accommodate our family.
December 31, 2014
Food in main restaurant came to the table already cold.
December 2, 2014
While they do tell you ahead of time there will be an $18 extra fee this is really a rip-off for an overnight stay as one is unlikely to use any/many of the facilities covered in this extra charge. Parking was poor at our unit. Room with a view barely met the standard. Restaurant was not open so had to drive elsewhere.
November 30, 2014
To toilet had a bit of foreign material on seat first day. Just a bit disconcerting makes one wonder about other things that may have been overlooked, only one regular coffee left for two people, We do not use decad
Overall ...very lovely place...
November 18, 2014
Leaky toilet in room, room was extremely difficult to find, had to wait for a concierge just to find the room b/c the clerk at the counter only provides guest with the room keys. Rooms were old and dated.
November 13, 2014
The T.v. did not work. Last visit I had a unprofessional front desk manager that I asked what would he do to make my experience right. He said I don't now. That was unsettling. This time around the front lobby bell boy was rude. Not a good experience. We stay at this location about 6 times a year as this is our mini vacation away from me and my husband busy career, but as soon as we find a better location we will reconsider ever coming back to this 7st location.
The room was nice.
October 24, 2014
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