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20768 Lake Forest Drive, El Toro, CA 92630, United States of America – Show map
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1 property in El Toro
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63 verified reviews
They speak your language!
Prominence Hotel and Suites's staff speaks: Chinese, Filipino, French, Spanish, English
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
Chinese, Filipino, French, Spanish, English
2:30 PM - 3:00 PM
11:30 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two additional children under 13 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
Any additional older children or adults are charged USD 10 per person per night for extra beds.
One child under 2 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 63 reviews
Value for money
Show reviews from:
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- Very friendly and helpful staff - Room was spacious
- A/C unit is too close to the bed
Close to area where we are moving.
- Very clean, spacious & nicely decorated room / Staff friendly and helpful (I needed to print out several docs for a meeting and the they were very kind and helpful) / Desktop PC inside room (pretty cool, never seen that before) / Hot breakfast made to order included in rate / Location excellent for business (maybe not so much for turism) / Lots of restaurants and stores around / Very detail oriented management (free laundry detergent/tooth paste/afternoon snacks)
The only thing I could mention is the internet connection, even though it was fast and you could connect as many devices as you want, it required to type the password every time you turned the device on. But besides that, overall everything was fine!
-brakefast included -clean and big room -every day towels change
-too long time to wait for elevator - only one is available and is very slow
Workers has No Clue, Maneger noware to find Good Luck. After my stay i gi to front desk sign my bill and get my copy of the bill 113.58 and two days later I see in my credit card statement unauthorize second charge amount of $ 200.00 have no idia for what did not had or order any thing ang service. I called fist they can find me in ther system 10 minutes later he say find me but dont have awnser and Manager is not there and no one ever called text or email for me back ever. Just a really unprofessional. trying to go have one day weekend fun out then weeks of headachce to figure out with Hotel and the credit card company baxk and forth weeks to get back your money you didn't even spend in the fist place.
It was the right location for me and my wife.
WiFi was a little confusing but okay.
Dirty micowave sofa and bed hurt my back light balbs were out and battery's were missing in tv controller is sounds like they need better management
Nice size room
Elevator smelled wierd
The instructions for the TV operation were wrong. You need to include info about changing the input for the TV to HDMI
20 min to Laguna Beach, good breakfast, nice personal,close to shops and restaurants, very nice neighbourhood (Lake Forest)
No sheets in extra bed and we had to fight to get them. Bag with garbage in front of our door when we came. Very small breakfast room, no available tables.
Helpfull and patient staff. Great area. Clean rooms. LOVED Starbucks being in the parking lot!!!
Could've had more options for breakfast foods.
Nice facilities for the price it's hard to beat. Breakfast was better than most. Staff is very efficient. The house keeping staff were very friendly and attentive.
Too far from I-5. Not a tourist area. The selection of restaurants is limited
Good location for my purpose, right next to the office I was visiting. Room was OK and the staff was above average.
Room 118 is in the corner and it had a light right outside (parking lot), curtains didn't block the light during the night...
I especially liked the breadfast to order . Much nicer than the continental breakfast at most places.
How clean and helpful the staff was
Nothing was wrong
The room was not available after booking and receiving a confirmation through Booking.com. Was told there were various systems that did not receive the booking even though it was confirmed.
Your place is good and very solem.
The property was well kept. Lots of greenery.
It felt cheap like I was staying at a motel 6.
The Prominence Hotel was excellent in all aspects. I have no complaints about this facility. The price was great for an Orange County destination, which can be quite pricey.
There were no dislikes.
I liked the breakfast. It was fresh and delicious.
After seeing the advertised pictures I expected a better hotel. TV was not working, I asked the front desk for help but it was not fixed. One of the lamps switch was broken. Before they rent a room they should make sure everything is working. I got a first floor room and there was a lot of noise.
Free Wi-Fi access and cable TV
The couch was a bit beat up, the lighting wasn't very good, the room didn't feel very cozy.
Very quiet. Big comfortable bed. Great cooked to order breakfasts. Stayed for four days and all could not have been better. Courteous staff to provide all that was needed.
In using my ipad, a new log in seemed to be required every time I turned the devise on. But logging in was easy enough to be no major inconvenience.
Very nice experience. Would stay again.
The staff was great, as was the bed and the rook was very quiet.
We have stayed at better quality hotels. But for the price this was perfect.