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Newest reviews for Prospector Hotel Juneau

  • George
      United States of America
    September 9, 2014

    Bkfst available in hotel at 7AM. Some tours start at 7- 7:30 But has access to early morning bkfst, Easy access to tours and shopping, church, etc.

    Access toentrance for those of us on foot and rolling luggage, is somewhat circuitous. All meals are expensive in Juneau.Lack of local Sourdough bread products curious. They are shipped in from Seattle and don't have the right "al dente".

    8.3

  • Anonymous
      United States of America
    September 9, 2014

    Location is great for walking to shops, restaurants, etc.

    We only had a desk chair in our room and when we asked about getting an additional chair we were told there were none. We later asked a different front desk person and she was able to find us a chair from the conference room. Customer service is an area to be improved.

    7.1

  • Rémi
      France
    September 8, 2014

    Restauration on site, free parking, no too far from city center

    dull building and furniture

    7.1

  • Sarah
      United States of America
    September 2, 2014

    This hotel is in an excellent location, it is clean, comfortable, and there are all of the amenities you need (free wifi, free coffee, beautiful view, large shower, restaurant downstairs, polite staff). It is not fancy, but necessary things have been updated, it is very cozy, and the price was right!

    The walls were a little thin so we could hear a few noises during our stay, but nothing to really complain about.

    9.2

  • Sonia
      Canada
    August 25, 2014

    Large room. Quiet. No fitted bottom sheets on bed. Fought all night with sheet and under pad. Made sleep impossible

    7.1

  • Angie
      Australia
    August 23, 2014

    customer service. Staff went out of their way to help

    there are few hotels in Juneua with air conditioning and it can get a bit stale

    9.2

  • Molly
      United States of America
    August 21, 2014

    Location just out of the tourist area was great. Room was big.

    The sheets did not fit the beds; they were not long enough and came untucked. Also the rug was old and had a tear/worn strip down it all across the room. Bath tub was chipped; everything needed an upgrade.

    6.3

  • Barbara
      United States of America
    August 20, 2014

    Good location, good customer service

    Stayed here several days ago, everything excellent-this stay the bathroom wasn't totally clean, no stopper in sink, room not as good as 1st room, view not as good as 1st & the dining room was closed & no one was advised except that there was a sign on the dining room saying it was closed

    7.5

  • Barbara
      United States of America
    August 20, 2014

    Everything was excellent

    9.2

  • Robert
      United States of America
    August 19, 2014

    This could have been a bad hotel in a bad location and the staff we dealt with would have made it good. They were excellent and friendly. The location is perfect and close to downtown.

    Could use a cosmetic update on the outside. But it was on par with most of the other hotels we saw in Juneau so....

    9.6

  • Denise
      Canada
    August 14, 2014

    The hotel has close proximity to historic downtown. I always appreciate finding accommodation that is smoke-free. Our room had a great view of the canal to watch the tide and the ships.

    Only one set of pillows, so hard to recline to watch TV. No plug in the tub.

    8.3

  • Anonymous
      United States of America
    August 10, 2014

    Furniture too old and was soiled

    6.7

  • Gary
      United States of America
    August 6, 2014

    Proximity to downtown! View from Dining room. Clean and friendly!

    10

  • Bonnie
      United States of America
    July 17, 2014

    The friendliness and suggestions of the front desk staff was wonderful. The rooms were large and quite comfortable. We assume they are in the process of refurbishing since two of our three rooms had flat screen TVs. The location was an easy walk into town.

    We had breakfast in the restaurant. The service was EXTREMELY slow, and we could not figure what the staff was doing since there were only 3 other tables of 4 or fewer people when we came in. The hot food was cold and not very tasty.

    7.9

  • Josephine
      France
    July 5, 2014

    very helpful staff.

    8.8

  • Darren
      United Kingdom
    June 29, 2014

    very friendly, very clean and comfortable. would highly recommend this hotel, the views from the bedroom window was amazing.

    every thing was great.

    10

  • Cynthia
      United States of America
    June 28, 2014

    The location is right on the fringe of downtown and has ample parking which is a premium in Juneau. I was traveling with my elderly handicapped mother and stayed in the handicapped accessible room which was comfortable. Liked that there was a frig and microwave, good Wi-Fi and lots of room. The bed was comfortable. The staff was friendly and helpful. There was a full service restaurant on site.

    Room lighting was too dark in some places for someone with poor eyesight to be able to see well. No good source of ventilation, except windows that open with no screens. The room was adjacent to the parking lot, so opening the windows not only let in air, but bugs and noise. Some of the furniture had ground in dirt and in general the room felt a bit worn and dingy (might have been due to the poor lighting).

    7.5

  • Laura
      United States of America
    June 26, 2014

    Loved our room! We had a king size suite. Roomy like a small apartment. Front desk staff were pleasant and helpful!

    8.8

  • John
      United States of America
    June 17, 2014

    Restaurant had good food

    Shower could have had bar for stability, shower head was way to low.

    7.9

  • Anatoly
      Israel
    August 4, 2013

    This was my second visit to this hotel. The first time was 3 days before the second visit, and then everything was fine. The second visit was not found my order and found a room for us only on the first floor, where I had to go down the stairs. We had a lot of luggage and we also had to pick up the stairs - the elevator to the ground floor does not go down.

    6.3

  • David
      United Kingdom
    July 28, 2013

    Location; size of room; helpfulness of staff

    Lack of airport shuttle, cost of meals and facilities in Juneau itself

    7.9

  • Carole
      United States of America
    July 22, 2013

    The location was within walking distance to everything we needed; except the airport. We had to pay a taxi since the hotel doesn't have a shuttle. Restaurant attached was good.

    The hotel looks rundown. No screens on the windows. No air conditioning or fan to cool the room. No airport shuttle. The one computer was being used by either a family member or staff playing a game and the desk staff didn't ask him to get off until I had to ask about other computers to print out my boarding pass. The maid service was terrible. One bed was left unmade. I went to make coffee for the first time in the in room coffee maker and the pot had remains from the previous person. So gross! The bathroom was cleaned but I was so grossed out by the coffee maker I would not stay there again nor recommend it. No ice machine. You have to ask at the desk and then they get it from the bar/restaurant. The room did not have a view of water; it had a view of a construction site and crane.

    4.6

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