The service in the Pump Room was confusing. No one came to our table, and we wanted a cup of coffee. So I went up to pour myself one from the carafe, as I saw others doing with impunity. I was asked whether my stay included breakfast (I was not sure) and told that I must not avail of the coffee, nor of the other items on the bar -- apparently, they were for guests whose stays included breakfast. I felt like I was caught trying to steal a cup of coffee; it was like I was doing something terribly wrong. Chastised, I went back to sit down. The waiter made his way over in his own good time. The place was not busy, but the waiter could not get to us any too soon. Luckily, we had those great folio books on architecture and the Bauhaus movement to occupy us and get our minds off my unfortunate coffee faux pas while we waited for something to eat. Advice: When guests are paying upwards of $500 per night for accommodations, they should be offered coffee graciously and not made to feel like they are defying hotel policy by attempting self-help measures. Also, the sofa bed was not comfortable for my adult daughter. It could have used a memory foam pad or something to make it a little less hard. Finally, I am sure that many people go to the hotel to reminisce about the Pump Room. It is an important part of Chicago's story. Perhaps you could design the bar so that it at least suggests something of that old institution. The gold-leaf walls and lighting are elegant and hip, but they could be in any upscale bar in the city. The hotel was a lot of fun, though, despite these picky little issues. Thank you!
I liked the comfortable furniture in the bar/breakfast area. I liked all the books that we browsed over breakfast. I liked the size of our suite. I enjoyed being in the storied Pump Room, even though it was not even a vestige of its former self. I liked the location of this property and the quiet at night - a welcome break from the busy streets of downtown area. It was like an oasis of calm. I loved the decor in the lobby and the funky, 1960's style. I loved the French toast and the mimosa I enjoyed at brunch. The fire in the reception room was lovely.