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Newest reviews for Quality Inn & Suites Austin Airport

  • Somchai
      Thailand
    August 25, 2014

    Please give more instruction to take the shuttle from aiport to hotel.

    7.1

  • Mary
      United States of America
    August 20, 2014

    Proximity to the Austin Airport.

    Very dirty and depressing hotel; needs to be remodeled.

    5.4

  • Micah
      United States of America
    August 12, 2014

    Shuttle to airport

    WiFi didn't work. AC unit was leaking and soaking 5x5 area of carpet. Cable selection poor

    5.4

  • Michelle
      United States of America
    August 2, 2014

    Tiffany was absolutely wonderful, we were flying in from a transatlantic that night, and had to stop here for the night until we picked up our journey bright and early the next day. Tiffany took care of us from when we arrived to when we left for the airport, there was a problem with our reservation, and she upgraded us into a much larger room, prepared our breakfast to-go baggies the next morning, and gave us a shuttle, complete with helping with our bags. Thank you so much Tiffany for everything!

    9.2

  • Jeffery
      Switzerland
    July 31, 2014

    The location (close to the airport for an early flight) and the price. Fresh fruit on the breakfast bar. (apples and bananas)

    The room smelled a bit of cleaning supplies but was otherwise it was clean.

    8.8

  • Denise
      United States of America
    July 30, 2014

    The courtesy of the staff and the rooms were very nice. The breakfast was a full coarse meal and not just continental.

    The spread on our bed had a burnt hole in it from someone who smoked and put a hole there. The parking lot was not lit well, and some cars got broken into in the back at night. Ours didn't thank God. Our keys did not work and had to be reset, My husband's one day and mine the next. The elevator was very warm/hot and slow to get to the second floor. The pool gate was open were anyone could get to it and not secure with a pass or key. The railing to go down in the pool was very loose, and one could slip and fall into the pool and hurt themselves. Some young thugs were hanging out side as if they were guest at the Hotel, but they were the ones who broke in other guest cars! They need security cameras and more lights, or security guard.

    9.2

  • Doug
      United States of America
    July 27, 2014

    This hotel is in a good location for air travel but they really need to update it and get rid of the odd smell throughout the hotel.

    7.9

  • Mary
      United States of America
    July 23, 2014

    The place was completely overbooked with cars. They were parking in the red zones, handicapped and in the middle of the driveway. Very unsafe.

    3.3

  • Nicole
      United States of America
    July 22, 2014

    Comfy clean nice

    Non smoking leaky shower head

    8.8

  • Isaac
      United States of America
    July 22, 2014

    Room was clean

    The fact that my car was broken into during my stay.

    6.7

  • Michelle
      United States of America
    July 19, 2014

    shuttle from airport comfortable bed really nice front desk staff

    had to wait an hour for shuttle- no answer at hotel the pic on the site is NOT of this hotel

    8.3

  • Maria
      United States of America
    July 17, 2014

    Hotel was across the street from airport. However they did not provide shuttle service before 5 a.m. so we had to take a taxi.

    7.5

  • Susan
      United States of America
    July 16, 2014

    Staff was very helpful and I was able to leave my car there for the 4 days I was out of town. Didn't have to hassle with airport parking.

    Coffee pot did not seem to work right, over flowed while brewing.

    7.9

  • Jessica
      United States of America
    July 16, 2014

    We loved this hotel. Everyone was very friendly. Hotel was clean and organized. Well lit and outside was clear of degree and garbage. They were some crews working on the hotel but the noise never bothered us. Our 14 year old four pound fur baby stayed with us and she would hop and skip down the hall, saying hi to all the staff. So grateful to have a place that is dog friendly.

    It was a little hard to get to with the traffic coming so fast but we'll worth the wait. :-)

    10

  • Guadalupe
      United States of America
    July 8, 2014

    Location was great

    Not good service, asked for clean towels 3 times and we never got them. There was remodeling going on and we were not adviced when we booked the room. The building itself was very hot, the rooms took to long to get cold. Parking was very limited.

    6.3

  • Anonymous
      United States of America
    July 8, 2014

    Staff attempted to provide a better room. Location is near airport.

    First room was gross and outdated. Second room not any better but couldn't get a refund and was a little late when we arrived to find another hotel. Booked this room because of false reviews online. Graffiti in elevator. Floors throughout hotel unvaccumed and stained. Couch in room stained. Black mold in shower. Walls scratched up and poorly repainted. Pizza on floor in our room. Front desk had them go back over our room while we left for a bit. Still had black mold and was easily removed by me. Had to get a light from front desk and replace ourselves to have light in the bathroom.

    4.6

  • Mary
      United States of America
    July 7, 2014

    Location was very close to the airport. This is the only reason we chose this hotel. There are better places to stay only a little further away.

    This place was VERY noisy. Guests above us partied until 2 am and were very inconsiderate about slamming doors, taking showers, laughing and talking until VERY late. Parking lot was too small and very full. Some parking spots were blocked off by construction materials. We will never stay here again!

    6.3

  • Johnny
      United States of America
    July 2, 2014

    We really liked the real breakfast instead of continental style.

    It was a little difficult to get to because there were no traffic light and a lot of traffic.

    7.5

  • Roger
      United States of America
    July 2, 2014

    lOCATION TO AIRPORT.

    DIDNT HAVE A VERY GOOD HOUSEKEEPING STAFF. BEDDING WAS VERY QUESTIONABLE.

    6.3

  • Anonymous
      United States of America
    June 28, 2014

    Rooms were good size. Our room was pretty clean considering the dirt in other parts of the hotel. Being near a major airport, the room was quite for sleeping. Didn't like much else.

    Inconvenient hard to find location. Breakfast was sub-par. Breakfast area had flies, and needs to be upgraded. Found cockroaches near elevators. Elevators smelled bad and looked bad. There was construction going on, so some dirt was excusable, but there was dirt in areas that didn't appear to be under construction. Had to ask for sofabed linens and more towels, as there were not enough for my family. The pool area was dirty, debris in the water, tables and chairs needed to be cleaned.

    3.8

  • Jack
      United States of America
    June 22, 2014

    The room was clean and comfortable. The staff was excellent. We left before they serve breakfast so they sent us away with a take away breakfast bag. Overall a very good experience

    The Wi-Fi was marginal in our room

    9.6

  • Ronald
      United States of America
    June 16, 2014

    Customer care

    Room choices; cleanliness; parking; location

    5.4

  • Kris
      United States of America
    June 11, 2014

    complimentary breakfast, size of bathroom.

    couch was covered in stains. Don't think sheets were changed, there were dirt particles in the bottom where your feet go. pool had dead bugs and cigarette butts floating in it. Kitchen sink didn't drain.

    5

  • Anonymous
      United States of America
    June 10, 2014

    Free breakfast.

    Rooms are old and dampy. Need upgrades.

    4.6

  • Anonymous
      United States of America
    June 10, 2014

    Very close to airport for easy early AM acess.

    They billed my credit card for more than what booking.com printed confirmation showed, even after I gave them a copy.

    5.8

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