눉I had to call the hotel multiple times to get the call to go through. I
had to get my office to call and they had problems getting through as
well (strike 1). The shuttle driver wasn't friendly and physically
threw my bag (with my computer in it) into the bag area of the shuttle
(strike 2). I had requested an early check-in which was thankfully
granted. The front desk person was very friendly when I provided my
credit card, went to my room, ironed my meeting clothes and freshened
up. When I returned in the early evening, my key card didn't work.
Went to the hotel front desk and was told I never checked in and
didn't have a room. When I showed her my key, she said that room was
assigned to someone else. No information about me or my docs was found
in the system. I had to get security to go with me to the room and as we
were walking, I had to describe details of my belongings he would find
in the room (this is major strike 3)! But wait, there's more.... I
didn't have to change rooms (good one). Tired from the traveling,
busy day and this hassle, I just wanted to order room service and relax.
But no menu in the room. I called room service and was told they were
too busy to take orders over the phone and I must come to the bar to
place my order. Bartender was rude and couldn't find a menu. Finally
found one and I just ate at the bar. When I returned to my room, I
received a call from a rude front desk person to say they were charging
my card for my room (supposed to be on a company charge previously
provided but they don't have the information on my file). After a
night of very aggravated sleep, I checked out the next morning and all
was straightened out. Other business colleagues of mine traveling for
this meeting in Philadelphia were staying there and they didn't have
this problem. I guess I was the lucky one, but I won't stay at this
hotel again and in fact, doubt I will stay at another Wyndham airport
hotel in any city after this!
눇Hotel was fine for a airport hotel property and I was grateful to take
one of the last rooms available. There were few rooms available anywhere
in the city where I needed to be for an important meeting. This airport
location was great.