The problems were with the management of this property! First, because of the flooding in my city (that made national news) the day before I was to leave, I tried to cancel my reservations without penalty. The woman with Booking.com sincerly pleaded my case, but the management was not yielding. Sat. The first night was manageable, though it was noisy. The full hot breakfast was not served in sufficient amounts to accomidate the guests without a wait. Sunday night (befor Memorial Day) too many problems to name all, we heard breaking glass in the room beside us due to power outage from the storms. The next morn, you could hear very foul language being exchange between a male manager and one of the female maids. He was rushing her to finish cleaning the room. Though it was Memorial Day, we missed the "hot breakfast" because, it was Monday and they only serve it until 9: am, instead of 10:00 as we were verbally told at check in! When I asked to speak with management, I was told they weren't sure when he would arrive, it was 9:20 at that time. Had to wonder who was cussing at the maid staff!!
The young man who tended the front desk, the maintainance man, and the young woman who had been in the car accident at the front desk were solemn but friendly. I travel often and appreciate how they handled my needs to the best of their abilities.