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120 East Main Street, Rochester, NY 14604 – Show map
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60 verified reviews
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Radisson Rochester Riverside's staff speaks: Italian, Spanish, English, Arabic
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Outdoor Pool (seasonal)
Sauna, Fitness Center
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 15 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
Italian, Spanish, English, Arabic
From 3:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Free! Up to three children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
One older child or adult is charged USD 10 per night in an extra bed.
Free! One child under 2 years stays free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 60 reviews
Value for money
Show reviews from:
The University of Rochester is one mile from this New York hotel. Guest suites include full kitchenettes and free Wi-Fi while the hotel features an indoor pool with jacuzzi.
Score from 91 reviews Excellent
This hotel is located 3 miles from downtown Rochester and one mile from Irondequoit. The hotel offers an indoor heated pool, gym, business center and rooms with 32-inch flat-screen TVs.
Score from 25 reviews Excellent
Free shuttle services to and from the Greater Rochester International Airport are offered at this New York hotel. The hotel features an indoor pool and guest rooms with free Wi-Fi.
Score from 121 reviews Very good
Connected to the Rochester Riverside Convention Center by a sky bridge, Hyatt Regency Rochester features a restaurant, lounge and indoor pool.
Score from 35 reviews Good
- Proximity to airport - Comfortable bed and pillows - Very attractive lobby - Clean rooms - Would recommend this hotel due to proximity to airport
- Vending machine did not accept dollar bills - No view of river - Parking lot spaces were too small - There did not seem to be a convenient way to get from parking lot to hotel lobby without walking out through the exit where the vehicles came through - Our second room key did not work - Coffee maker did not work - Only given one pod of regular coffee although there were two of us staying in the room - Lack of convenient late-night dining choices - No final statement explaining all charges made on credit card
Staff was excellent. Truly had a comfortable stay. Attending NAM pageant at Hyett. Close, convenient, less chaos!
Wi-fi was slow
The view, the proximity to public transit, the shuttle service to airport and train, the breakfast.
bathroom was not cleaned before we checked in, sheets and towels were not changed while we stayed.
the beds, and our housekeeper
The price was too high for not having a microwave or frigerator
Sleep number mattress
Neighborhood. Did not feel safe due to unsavory characters on street.
Very accomodating staff!
Pool was outside so couldn't swim.
The hotel is "tired" and needs attention. Front desk staff were nice but need more knowledge about the immediate area.
The hotel is looking somewhat tired and in need of some decoration.....otherwise, great and many thanks. James at the Reception Desk was great. Thank you
I loved that we were made feel very welcome and everyone was very nice and accomodating.
We stayed for two nights but our room was not serviced after the first night. We ran out of everything and I had to call down to the front desk to get restocked. I'm used to coming back to my hotel room to find the beds made and everything as we found it when we arrived. I was a little disappointed.
I love the view on the 12th floor and the people working there was great.. Love everything about the hotel...
I didn't like the fact I wasn't giving a statement for my bill.. Just seen all these transactions on my account and I didn't like what I seen.. Have to call booking cause something isn't right about my bill...
The design of the building.
Booked a suite, got a standard room, nighttime front desk man very rude. Hallway was disgusting beer cans everywhere. People knocking on my door at 5am. Front desk man wouldn't help with room wouldn't even let us use a microwave that I paid for. Never going back .
Location was very close to the activities we chose to attend.
Booking.com's picture of what seemingly would be a premium room.
Room service food was terrible. Downtown location is dire and high police presence everywhere due to high crime. Staff charged my card despite asking to pay with cash. Room door handle was defective. Executive club lounge was locked. Aircon was impossible to maintain at a pleasant temperature.
How they changed my credit card for changes that weren't explained.
I liked it was clean
I didn't like the price or how it didn't come with anything at all since it was valentines day
Quiet Great location in downtown Rochester
No smoking rooms
Indoor parking available, which was very convenient. The staff was very nice and friendly, we had a lovely stay.
The gentleman who checked me in; he was very solicitous. The night manager, Danny, was incredibly helpful in resolving a problem in the bar.
Restaurant and bar - terrible, terrible, terrible. The staff were not trained (either by the hotel or their parents) the meaning of courtesy, kindness, respect to name a few. Rochester seems a magnet for below average people.
The hotel has a pretty lobby and the option of rooms with Sleep Number beds.
Despite assurance on the website that our room would have a fridge/microwave combo, we had to ask to be moved to a room with that equipment.
I liked how close it was to the venue I saw my concert at.
I did not feel as though the beds with all of their pillows were very comfortable for the price that I paid to stay especially on a weeknight.
The staff was excellent. The shuttle service takes you wherever you want to go, not just the airport; though you need to plan ahead, it's like a free taxi.
The location--in downtown Rochester--is problematic since so much is deserted. Within the hotel, the menu is limited, and there is nothing within safe walking distance.
The staff was very helpful and we had no problems whatsoever.
That the trip had to end. I look forward to returning to the Radisson Riverside in November for another convention.
Staff were very friendly and the hotel does have a fitness room (albeit limited) a sauna and pool. The courtesy transport to/from the hotel was very efficient
It looks shabby on the outside and is located in what appears to be a rundown part of town. The rooms are spacious and beds comfortable but cannot be described as luxurious since the windows are "cheap and grubby", the aircon in my room appeared to be an afterthought and although effective was obtrusive and noisy. The bedroom door had a clear inch gap at the bottom however the floor does slope at the entrance meaning anyone trying to peep under wouldn't see much more than carpet. The rooms are kept very clean thanks to the diligent staff and the stay was very friendly and warm for the same reason
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