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Most recent booking for this hotel was yesterday at 18:00

Score from 124 reviews Excellent 8.9/10

Newest reviews for Holiday Inn North Phoenix

  • Lorraine
      United States of America
    June 3, 2014

    We liked that the room was very clean and beds were comfortable. Front desk Lady was very informative and very attentative. Very nice stay. We would stay again

    The only down fall was the jacuzzi did not look clean.


  • Linden
    May 30, 2014

    really enjoyed the place. very clean. restaraunt was quiet. pool was small but i slept well inspite of the heat outside.


  • Meshaal
      Saudi Arabia
    May 25, 2014




  • Harold
      United States of America
    May 20, 2014

    How clean the rooms were .

    Laundry facility


  • Anonymous
      United States of America
    April 23, 2014

    We booked 2 rooms with double queen beds and they put us in 2 rooms with full beds. Then they had to move is 2 times from room because the 1st room the shower was clogged the 2nd room the fridge didn't work. So they finally got it right and we went to eat breakfast and it took about 2 hours before we got our meal! It was horrible will never stay there again. When we told tmanagement it was bad experience all they said was sorry and we told them about the restaurant and they said that they aren't associated with the restaurant wich makes no sense but all in all it was one of the worst places I have ever stayed. I will never stay there again.


  • Michael
      United States of America
    April 18, 2014

    The restaurant staff were terrible. We waited 20 minutes for someone to at least come to our table to greet us and they never came. The restaurant was not even busy - 7 tables with people.


  • Dawn
      United States of America
    April 15, 2014

    Easy access

    Poor security, mupltiply small maintainence issues


  • Kathy
    April 12, 2014

    The bed was good, the room clean, we used the laundry which was also good and clean, coffee available all the time.

    We could here the family in the next room who were very loud, unfortunately. We were on the ground floor, so next time I would ask for an upper level room. The people next to us made the stay difficult, not the hotel.


  • Patty
      United States of America
    April 8, 2014

    I signed up for rewards and did not receive an email on it. I think it did not get done


  • Francisco
      United States of America
    April 5, 2014

    Trouble with the acess cards to the room and side door facility.


  • Ann
      United States of America
    April 2, 2014

    pool and free wi-fi. Female desk people were great.

    booked two queens and was given 2 doubles, said they had no others available it was after 4 pm and they offered to move us later when rooms where clean. Breakfast was very good but the food selection in restaurant at night was from India and expensive. Two males at desk in afternoon where short with me like they had no time for my simple questions regarding what I booked and what I got. I thought double bed rooms were cheaper and they said no way. Would not stay again.


  • Anonymous
      United States of America
    April 1, 2014

    Shower was bizarrely designed.


  • Anonymous
      United States of America
    March 25, 2014

    Location and ease of access to freeway. Bed was clean and comfortable. Free coffee in the lobby

    1) They didn't have the room I reserved (2 Queen beds) for us when we arrived and was put in a room with a single bed right across from the elevators with tile floor(never heard so many roller bags in my life) 2) The staff were very stressed and seemed like there was too many things to do for one person at the desk (?) 3) Eventually we got into the right room after a lot of confusion because the night manager did not leave instructions for the day staff to take care of our room swap. 4) The cost of the hotel seems to me to be way too high for the value. Something like $69/night seems about right rather than the $200/night (after all the fees and taxes are added)


  • Sharon
      United States of America
    March 21, 2014

    staff friendly and helpful to find places to eat and directions to where we needed to go.

    smelly on 2nd floor need new carpet in hallways also notice towels in front of a room for the 2 days we stayed there.


  • Melodi
      United States of America
    March 10, 2014


    Thermostat was hard to get to the right temp. It would shut off when trying to cool the room down


  • Raymond
      United Kingdom
    February 26, 2014

    Quiet area but easy to got around by taxi and lots of places to eat. Sam the night manager should be a travel agent or advisor as he knows everything and very helpful and knowable

    Not a great restaurant


  • Ryan
      United States of America
    February 20, 2014

    Staff was nice.

    Hotel was not clean. Safe in room was broken. Keys did not work. Very noisy. Tough crowd outside.


  • Anonymous
    February 11, 2014

    Incredibly LOUD! It's right near the freeway (which we obviously knew when we checked in) however the rooms appear to have zero weather stripping and you can hear everything going on outside! We were wide awake half the night, it's like you don't have a door at all!


  • Mike
      United States of America
    February 7, 2014

    Staff; especially the morning chef, was great. $5 for hot breakfast, cooked to order is a deal.


  • Kyle
      United States of America
    January 28, 2014

    Clean beds, large and open shower was a plus. Hot tub/pool was enjoyable.

    Some minor repairs needed to be done to the room, IE a screw missing here, switch missing there though nothing that interfered with the stay, nor the great look of the room.


  • Sherry
    January 24, 2014

    Not much

    We were given double beds instead of queens...but the staff corrected this. Our first room had a broken bathroom door and no soap. We called down for soap was told it would come up but never did. New room had no closeable blinds or curtains. Facing the main road and gas stations this was not ideal. Staff was rude at times (not the restaurant though they were great.) There was an issue with my credit card due to the car rental company double holding by second night they called us at 1:45 am!!! REALLY...we are booked for 5 haul me down at 2 in the morning!!! I would have understood if they came or called us down 5 or 6 in the morning. No hot water in hotel the last day. One waiter proceeds to tell us how he hasnt washed his hands due to it and he was at the strippers the night before and he has cockroaches in his new apartment.....GROSS! Ordered two different breakfasts but they came the same as " the cook looked at the wrong picture and didnt know what a skillet was" Hot tub sprays water up and out...temp was luke warm. Wifi was almost non existant


  • Tianping
      New Zealand
    January 8, 2014


    we were told the breakfast was not included. But after we presented the confirmation letter from in which breakfast is included. The staff was very happy to offer us the free breakfast.


  • Anonymous
      United States of America
    November 11, 2013

    The Shower

    The food was unappealing. I bought the breakfast package for my 3 day stay and didn't use my voucher(I paid for) for 2 of the 3 mornings b/c the food was just not good. My room was right beside a rapper and his entourage. The reason I knew that was because his RV with his picture was parked in the parking lot. They were loud, people came in and out of his room all night long. The staff did nothing. The AC Unit is really loud in the room -- thank goodness -- b/c it drowned out most of the noise coming from his room. This Holiday Inn is in a seedy area. Know that before you book. I'll never stay here again.


  • Anonymous
    October 2, 2013

    Tamara checked us in and was very helpful. Loved the pool area. The hotel was also very easy to find.

    All the shopping & good restaurants were at least one mile away from the hotel.


  • Jon
      United Kingdom
    August 27, 2013

    Location Price

    Semi-naked belly dancer in the restaurant was totally inappropriate for a family meal at 7pm


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