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Red Roof PLUS San Antonio Downtown
1011 East Houston Street, San Antonio, TX 78205 – Show map
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The most recent booking for this hotel was made on Aug 29 at 9:35 AM from the United Kingdom.
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494 verified reviews
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Red Roof PLUS San Antonio Downtown's staff speak: Spanish, English
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Outdoor Pool (all year)
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 10 per day.
Room Service, Vending Machine (drinks), Vending Machine (snacks), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 17 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 5 per person per night when using existing beds.
Extra beds are not available.
There is no capacity for cribs in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Free! Pets are allowed. No extra charges.
Cards accepted at this property
Red Roof PLUS San Antonio Downtown accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 494 reviews
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Eyelashes from previous guest in trash can, unflushed toilet, room smelt like dirty mop, beds uncomfortable, wifi didn't work well, breakfast options poor
The front desk service.
We liked the fact that we had the parking very close to the elevator and everything was so close to the downtown to were it was easy access to the mall and all the sightseeing places.
What we didn't like is that we had to pay for parking I feel we have paid for the night might as well just allow us to park near the hotel
The rooms were clean. And the cool air from ac was a welcome comfort as it was over 100 degrees outside.
Elevators were ovens! No ac or ventilation! No roll away beds so we had to take turns sleeping in a chair. Its my belief the staff just didnt want to deal with it.
The staff were very friendly and were able to answer questions. Yes I would stay at Red Roof again the price was right.
During my stay the hotel has an issue with towels and wash cloths. We did not have but 2 towels one wash cloth. We stayed 3 nights every night we asked and were told they would bring them right up. Did not have anyone come to the room my friend finally went to the desk and was able to get one more towel no wash cloths
wi fi service was bad on the last floor .
Nice quality staff Relatively close to the Riverwalk
Not very clean my bed had a large hairball in the sheets. TV is very intermittent. Included breakfast is a bagel and gas station danish
VALUE OF MONEY
FIRST NIGHT NO ICE BUCKET. WENT TO FRONT OFFICE AND WAS GIVEN ONE ON TOP OFF COUNTER, NO PLASTIC LINER. NOT ENOUGH TOWELS. NO SHOWER CAP.SECOND NIGHT NO FLOOR MAT FOR WHEN GETTING OUT OF SHOWER.NEXT ROOM PEOPLE VERY LOUD.
La atención de el personal
Rooms were dirty and staff was rude.
Short distance from Riverwalk, Mall, Alamo etc. Great AC to beat the heat, check in lines were long but moved along quickly. Felt secure about the parking garage attached to the hotel.
The area around it seems run down, a few homeless but all were humble. Recommend you take a cab back to the hotel at night, some areas leading to it are badly lit. The hotel itself was great though.
Computer problems? resulted in huge delays at check-in for the 3 separate times I tried to check in.
Stains every where. Blood on sheets. Asked for new ones, only to get more blood and now mold on them. Cover blanket stained too. Breakfast lacked greatly. Should not be even considered a continental breakfast. Other room had what looked like 3 bullet holes in the ceiling. They where covered with duct tape. Floors had not been swept or vacuumed in weeks. We had 3 nights reserved. We stayed one night because of how late it was and then immediately found some where else to stay the next morning. It felt like it was a hourly rate hotel.
Staff was nice and personable..
Room, bed and overall hotel were not 3 1/2 star quality...
Close to downtown
We were told to go buy aplun ger when we needed one
I like the location it was a close and convenient to almost everything .. And I liked that the rooms where clean everyday
I didn't like that they didn't have HOT breakfast and d wi-fi was not working in on of my rooms ..
Staff were excellent to try and help and were always working very hard.
Room not available at check in due to not enough staff to clean rooms - over 20 people waiting in lobby for rooms so check in was delayed. Air conditioner in room stopped working and was not repaired so spent one hot night of poor sleep - supervisor did comp the room though. WiFi was poor and only worked intermittently.
location was good, close to the Riverwalk, Alamo
Only two towels, had a family with a child, you need more towels, vending machines were out on every floor, smell in the hotel and room, beds hard, floor dirty, no counter space, had to put everything on the floor. A/C didnt blow good at all.
The staff is rude. The facility is in poor working order. The rooms are not supplied with towels or toilet paper!
It was real clean, nice shower and real comfortable.
Ac wouldn't blow as much, was hot at times. Overall it was good. I also didn't like that the lights turned off for a while. Came back on and off.
It was very convenient to what we were doing and to the highway. The room was clean and had updated decor. The Grab and Go breakfast was what you'd expect, which wasn't much, but good that it was there in a pinch and saved $$ on eating out.
Check-in was my only complaint. It literally took about 1/2 and hour. It was ridiculous. There was a line at least 8 people deep. Most everyone had reservations so I'm not sure what the hold up was. Especially when there were two front desk people.
The staff was able to move me to a new room that was clean. Nice staff, good surroundings.
No variety of breakfast Didn't restock on breakfast, most of it was gone. My first room wasn't clean
the Wifi is avaliabe in the rooms
Our booking was not entered into the hotel system but thankfully there was a room available. Staff were rude when we tried to confirm they had us booked in for two nights rather than one. However on the second night we got a knock on the door at 11pm to tell us were we meant to have checked out, so clearly we were justified in trying to confirm that the booking was correct. at check out a receipt for our stay was not able to be produced. we were also harassed by a pizza delivery guy who had been given our room number for an order.
Close to downtown.
The floors weren't clean when we arrived.
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