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21 Baldwin Street, West Springfield, MA 01089, United States of America – Show map
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11 properties in West Springfield
Including hotels, apartments, villas and more.
71 verified reviews
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Regency Inn & Suites West Springfield's staff speaks: English
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Outdoor Pool (all year)
Golf Course (within 2 miles), Fitness Center, Hot Tub, Library
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), Vending Machine (snacks), Grocery Deliveries, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Laundry, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Honeymoon Suite
Non-smoking Rooms, Facilities for Disabled Guests, Heating, All Spaces Non-Smoking (public and private)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 16 years stays free of charge when using existing beds.
One older child or adult is charged USD 30 per night when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 30 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 71 reviews
Value for money
Show reviews from:
Located one mile off Interstate 91, this West Springfield, Massachusetts hotel boasts an indoor pool and hot tub, as well as free Wi-Fi access.
Score from 28 reviews Excellent
Featuring an outdoor swimming pool, Best Western Springfield West is located in West Springfield. Free WiFi access is available. Six Flags New England is 11 minutes’ drive.
Score from 16 reviews Wonderful
Located just off Interstate 91, this hotel is 2.7 miles from the Forest Park Zoo. It serves a continental breakfast every morning and has a fitness center that overlooks an indoor pool.
Score from 157 reviews Very good
Located just 1 mile off Interstate 91, this hotel features free Wi-Fi access. Coffee and tea are available in the lobby. Six Flags New England Amusement Park is a 15-minute drive away.
Score from 93 reviews Very good
The staff was super friendly.
It was more expensive than it should have been for the dated accommodations. The blankets were of army grade, scratchy and stiff, did not fit the bed, and the one on my bed had three holes at the top. Considering the fact that I'm the kind of guest who likes to get rid of the comforter that isn't washed frequently with each visitor, this was upsetting. The room that I had off of the room had no ventilation system for fresh air. When the hotel called to ask about my stay, and I told them if the problems that we had voiced while staying there, there was no offer of a discount. We could have stayed in nicer accommodations for the same price or less!
Staff was so friendly. The free evening meal was wonderful. Owner knows how to run a business. They did everything they could to make our stay exceptional.
The evening desk clerk was surly. Treated us with contempt
Very comfortable bed and pillows. Wi-Fi is fast. Waffles were nice and plump made with friendly service. Surprise was a free dinner on Saturday night. Owner and staff were so friendly and wanted to make sure you enjoyed your stay.
Overall clean and neat. Breakfast and dinner were included.We did not take advantage of dinner (ate out) but breakfast was as good as any Marriott. There wer waffles tomake, toast,bagels cereal ,fruit etc. Something for everyone. Facility was sold out and still very very quiet.
Nothing sticks out. No complaints.
Great proximity to Big E fairgrounds. Bed was very comfy. Staff was very nice.
No outdoor area to relax but didn't matter since I was at horse show all day.
Took around 20 min to check in the lady couldn't print a receipt for my payment. Lobby was so hot!
The people where friendly
Outdated- very shaky neighborhood, disabled cars in the parking lot, mold in the pool area, The room was musty! I would never go back there again!
Proximity to local attractions, Big E, Six Flags, Springfield Armory.
Liked professionalism of staff. Very friendly and accommodating.
the rooms are old but very clean . the bedding was very comfortable. the staff was very friendly!
the pool was not heated. and there was no place to sit outside and enjoy the day
Close proximity to where I was going. Very accommodating staff and owners on site. Good size rooms..very clean. Comfortable atmosphere. Not stuffy. Fresh fruit and coffee among other breakfast items..bonus small hot dishes at night..no charge.
Room wasn't ready when promised, but it was very busy..not that big a deal.
Hotel wasn't clean
the bed was comfortable
Thick dust above the bathroom light fixture and the light fixture was very dim and missing a light bulb. Very odd décor.
Parking lot was dimly lit. Sign was half lit.Outside appeared run down.
Love the location right across from the Big E !!
Black Hair all over the bathroom.... hair in the sheets like they had not been changed ! The fire alarm was non- existent.... just wires hanging which gave us the creeps !! Some one... maybe night watch man ..was sitting in pickup with it running and lights on to watch our vehicles and us get to the building safe... I hope that is what he was !!! I expected so much more from this motel !!! :(
The location, comfort of the bed and the young lady at reception were all good.
Being in a room next door to a room with a Jacuzzi is bad news. Sounds like a floor sander going hard at work. Trying to talk to the owner to get a resolution was a joke. We phoned him, went to reception to talk to him and asked him to come up. Eventually in the early hours of the morning he knocks on OUR door and when my wife opens the door he barges on in holding his cell phone saying he is recording everything and cannot hear a thing. SO when my wife asks about the smell of substances that some of his patrons were using for medicinal purposes he says "no I can't smell anything and your a lair". I cannot even get out bed and throw him out as I am naked and he is still standing in the middle of our room. We said "just get out now". Then the next door patrons started having sex and as my wife said " it will be over in three minutes", she was correct but a shame it was already 3.00am in the morning. Humorous looking back but totally unprofessional and tiring for all concerned at the time.
Room ordered through booking.com was different than actual room at the hotel. When booked it was king room with sofa bed, but when we got the room there was not sofa bed at all, even though we mentioned that we will bring our 16 yr.old kid. Staff was like saying don't trust booking.com photos....
I walked in to a strange odor from food they had sitting out for guests. I had difficulty getting into my room due to the lock on the door. The room door was extremely flimsy. My room had a sliding glass door into the pool area. Much of the facility looked very run down. There was another couple in the lobby area who had a car break down. I didn't find this out until after I'd already checked in. When I asked that I be let out of my room so that these people could have a room, the response was that there were no cleaning people there to clean up the room for them. I walked out and didn't even spend the night. I hope they decided to clean the room to rent it to the people who needed a place to stay.
Food was bad, spoiled milk, spoiled Waffer mixed.
People were unbelievably friendly, helpful & accommodating.
We had trouble if finding The hotel even with gps It was confusing at the roundabout
bed comfortable and clean
overall condition of building needed updating, some areas appeared dirty