-Room was dirty and with old furniture. For the price that we paid, it's really unacceptable. If I had known that we were getting this kind of room, I would have never book this hotel. Upon entering the room, there's a moldy smell. We had to dust and clean on our first day. We had to cover the couch with sheets and change the bed linens because it really bothered my breathing. Carpet was old and dusty. If you look under the couch, it looked like it was never vacuum for years. They should have never let anybody use this room. In addition, This room has no privacy at all. When you open the balcony, you can literally shake hands with the people who were sun bathing. And this is not a ground floor room. It really sucks because oceanfront view and privacy were the main reasons why we booked this hotel(we had good experience in the past). From the beginning, I complained about lack of privacy. They said they can't do anything about it because they were 99% booked. They said there's an available room but can't move us there because it's already reserved for another guest who is coming in 2 days. I never understand the logic of that. So,no point of complaining anymore. The room was paid in full upon checking in. Non-refundable.
-Staff were not very helpful especially the front desk. They will down play your issues and makes you feel that you really inconvenience them. One staff told me that the room is not that bad. It's not that bad for them because they're not the ones staying in the room. No point of complaining because they can't help you anyway. They told us that when you book in booking.com they can only place us in certain rooms. Plus, she blame me for not calling the hotel prior for any request. Which by the way, I did.
It's a shame because it's our third time coming here and never had any issues until now.
Ocean front view
Food from Refes Cafe was great
Small library where you can borrow a book to read