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Renaissance Austin Hotel
9721 Arboretum Boulevard, Austin, TX 78759 – Show map
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The most recent booking for this hotel was made on Aug 27 at 11:19 AM from the United States.
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39 verified reviews
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Renaissance Austin Hotel's staff speak: English
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Free! WiFi is available in public areas and is free of charge.
WiFi is available in the hotel rooms and charges apply.
Free! Wired internet is available in public areas and is free of charge.
Wired internet is available in the hotel rooms and costs USD 12.95 per 24 hours.
Free! Free public parking is available on site (reservation is not needed).
Private parking is available on site (reservation is not needed) and costs USD 17 per day.
Meeting/Banquet Facilities, Business Center
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 18 years stays free of charge when using existing beds.
Free! One child under 3 years stays free of charge in a crib.
Free! One older child or adult stays free of charge in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Renaissance Austin Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 39 reviews
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I stayed at the Renaissance as Management from my company did as well. I have stayed at other hotels in the area and, even though and without a doubt this hotel is luxurious, comfortable and in a great location, the price paid is just too much. When you add breakfast and wi-fi in the room costs it becomes too much.
almost every thing, parking lot, the reception, lobby, rooms, decor, pet friendly, etc. we were very content aver all.
not free breakfart
1- check in took more than half an hour . 2- indoor swimming pool water always not clean .
Large clean room Restaurant staff excellent (Mara) Gym is large and well equipped
Need better lighting in the room The usual guff about saving the planet by not washing towels but then the A/C was turned to "Polar Cold"
Pizza from room service.
Toilet seat had urine splatter. There were used beer bottles, Utensils, napkins under tv cabinet. Phone next to bed not working. Refrigerator was not working. The mgr on duty offered a $50/nite discount. Grace
The staff we dealt with were nice, helpful and hospitable -- there just wasn't enough of them...valet parking attendants were outsanding...the location with the shopping nearby was excellent.
There was only one person at check-in with a line over 20 people...was 20 minutes before we got to the front of the line...ordered room service and was told it would be at least an hour...at over $300 a night, couldn't believe they were short-handed at the front desk and restaurant...after reserving a king we were put in a handicap room with no fridge.
Rooms and hotels staffs are ok mostly
Hotel does not offer anyway for customers to get to the airport. At least 3 other customers along with us reserved a cab the night before for an early departure. No cab showed up, no confirmation was given and there's no way to get anyone to come to the hotel's location. We were only able to get to the airport without missing our flight by begging for a ride with someone who is happen to be driving to the airport. Repeated attempts to ask for help with staff were useless. This has been a problem with the hotel and the staff knows it but no attempts at all at solving this issue. I will never advise anyone to stay there unless you have your own transportation
New or relative new building, cleanliness, comfort, location
Good shopping, good restaurants, relaxing.
Probably 20 min. From downtown Aidtin. About 35-40 dollar can ride.
I loved that we were located within walking distance of such amazing restaurants
Internet was free and they tried to upsell us at the counter.
The hotel is very beautiful and grand, with the immense modern and artistic lobby. The hotel feels as if set in a park. The proximity of the shopping center and movie theater is convenient, parking is easy and the food at the hotel restaurant is fine. It is a comfortable and even luxurious place to stay.
It is quite a drive to downtown Austin from this hotel.
Excellent, friendly staff, especially the front desk. Nice, quiet room overlooking The Arboretum.
Beautifull Hotel very friendly and helpfull staff
Stated free internet in public areas did not exist. High cost of internet in private areas. Did not replace coffee in room.
We were part of a wedding party and convenient to major interstates was good for getting to an from areas
Price to high for what we had for a room
Great location in NW Austin, TX and very nice facility
It was great
decor was new and fun
Starbucks was very slow and seemed unorganized
Staff was very friendly
The facility was clean, well organized, and kind of upscale.
There was confusion about the breakfast that we had paid for while booking the hotel. We were not clear about how it worked and exactly how much credit we had every day. It would be good if it clarified better and all the hotel staff is on the same page.
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