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Americas Center (0.2 miles)
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Newest reviews for Renaissance Saint Louis Grand Hotel

  • Anonymous
      United States of America
    August 31, 2014

    Didn't receive my request thur ur site of two double beds, we had to have a rollaway bed brought in

    9.6

  • Anonymous
      United States of America
    August 20, 2014

    Nice enough property

    Hard to get to the front with all the one way streets and traffic. Also I after I finally got to the front to valet park my vehicle was keyed during the night

    7.1

  • Anonymous
      United States of America
    August 19, 2014

    Location

    Night staff was rude and didnt seem to care about customers, for the price of everything on menu I expected more from the staff.

    7.5

  • Sandra
      United States of America
    August 1, 2014

    The hotel's restaurant serves delicious and healthy food.

    The showerhead was to high to reach!

    10

  • Amanda
      United States of America
    July 29, 2014

    The hotel was in a good location and our room was clean.

    I requested a king room and received 2 double beds. We checked in at 5pm. We did not go up to our room because we went directly to my fiance's 30th birthday party at a loft that I had rented for the occasion downtown. When the party was over and we returned to our room and to our surprise there were 2 double beds. It was 1am at this point and there were no king rooms available.

    5

  • James
      United States of America
    July 29, 2014

    Nothing

    High priced. Bed bugs and stains on sheets and bed skit had blood all over it. 18 dollars for parking and a 25 dollar fee too use a debit card that they call a convenience fee. You get it back in 7 too 10 business days. Never again

    3.3

  • Kathy
      United States of America
    July 24, 2014

    Hotel was beautiful staff was great

    I will not use Booking.com again. The cost, talking to a couple behind me at checkin I find that they paid a third of what I did!!!

    10

  • Jared
      United States of America
    July 18, 2014

    Great hotel and city.

    The view was of three brick walls.

    9.2

  • Chad
      United States of America
    July 17, 2014

    Too pricey

    8.3

  • Curtis
      United States of America
    July 12, 2014

    this hotel was excellent, friend staff and very helpful and very knowable about the city and site to visits in the city.Me and my daughters has a great time on Father Day. If we visit Saint Louis again we will stay there. Thank you!

    We was not ask about bkfst when we check in.

    10

  • Ryan
      United States of America
    July 8, 2014

    Location. The bed was comfortable.

    I had a charge for a long distance call but didn't use the phone. I had my king size bed given away and had to sleep on a full sized bed. The staff was rude when I disputed the long distance fee of $5.00 on a $500 reservation. I felt like I was not valued as a customer.

    7.9

  • Gordon
      United Kingdom
    July 5, 2014

    Everything, the hotel just in the right place to go sightseeing. Staff very helpful and friendly, nothing was too much trouble for them and always a smile

    9.2

  • Billy
      United States of America
    June 25, 2014

    Room not worth the money TV needs updated Bathroom way too small

    6.3

  • Kimberly
      United States of America
    June 25, 2014

    No free breakfast or wifi

    7.9

  • Timothy
      United States of America
    June 24, 2014

    Bed was comfortable.

    Staff moved us to a handicap room, which was set up very awkwardly. The tv was very old and small. It was difficult to find our way around the parking garage.

    6.7

  • Anonymous
      United States of America
    June 17, 2014

    I was impressed by how clean the bathrooms were.

    Honestly, for a 4 star hotel, I expected better quality rooms and furnishings.

    6.7

  • Charles
      United States of America
    June 17, 2014

    I mention that is was our 16 year anniversary and Jacqueline, the representative that checked us in, sent to our room chocolate covered strawberries and sparkling wine. Such a kind gesture and a blessing to us!!

    8.3

  • Anonymous
      United States of America
    June 17, 2014

    Bill was $42 more than what I was informed it would be on booking, granted $28 was for hotel parking (not that you have choices downtown)... Quite a few hidden cost...

    8.3

  • Anonymous
      United States of America
    June 13, 2014

    Location

    When we approach our room, we smelled strong smell of paint. Some rooms was painting in the same section accepting guests! The refrigerator in the room was loud. I turn it off to get peace. The air conditioning didn't blow hot air even when I set the temperature high. The facilities do need improvement!

    5.8

  • Anonymous
      United States of America
    June 13, 2014

    Comfortable beds. Great shower water preassure

    Very little coffee. Bad choice for eating. Had to eat in the bar twice when the only restaurant was closed by 6

    7.1

  • Mohammad
      United States of America
    May 27, 2014

    All good

    Paying for parking.

    6.7

  • Anonymous
      United States of America
    May 19, 2014

    Main hotel was quite lavish and gorgeous. Personal room was very spacious and comfortable.

    The television was of a poorer quality than I would have expected with this type of hotel and cost. Personal room was nicely furnished, but also not as elaborate as I would have expected for the expense.

    8.8

  • Laura
      United States of America
    May 18, 2014

    Front desk staff was wonderful! We weren't in there system and she called booking.com and cleared everything up. Room and bathroom great! In town for Cardinal game and picked this hotel as it's within walking distance to Busch Stadium. Cookies and milk awaited us in our room when we returned from game as a small gesture for the check-in mishap. Enjoyed Starbucks right in the hotel as well. Great place!

    Nothing!

    9.6

  • Chad
      United States of America
    May 5, 2014

    furniture arrangement made watching tv difficult. Also the TV was a cube tv...needs some updating.

    7.5

  • Suzane
      United States of America
    April 28, 2014

    comfortable beds

    9.6

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