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Newest reviews for Hawthorn Suites

  • Ghislaine
      Canada
    August 29, 2014

    Quiet area, spacious and clean. Would have stayed longer if I would have known the ease of getting there and it's nice rooms.

    Kitchen has very little supplies such as glasses plates and pots. Washroom needs a little more supplies too. Pool needs to be upkept looked dirty but I am sure it wasn't. Must of been a senior home prior to being a hotel since there were swim aides near pool area.

    9.2

  • Shawn
      United States of America
    August 5, 2014

    Space. Breakfast

    Pool needed painting. Hotel decor and furniture needs updating

    7.9

  • Anonymous
      United States of America
    July 29, 2014

    I had to contact the front desk and the manager about a concern and was told that I was "being ridiculous". I was refused the number to the regional manager or owner. There was a lot of debris, dust and cobwebs in common areas and particularly on the bathroom fan. Breakfast closed an hour before the time I was given (there were many families with small children arriving and being turned away for breakfast) The property was filthy and in disrepair. Stairs were crumbling apart, broken elevators, the pool and hot tub had a film of dark grey along the walls, the hot tub and the shower for the pool were not working, there was no tennis court. I will not return and would not recommend this hotel.

    2.9

  • Bruce
      United States of America
    July 16, 2014

    Location was convenient

    Mouse feces in the bathroom. Poor service addressing aforementioned issue. Noisy plumbing. Toilet backed up once. Lights in kitchen were defective..or posessed. Went on & off at will. Reported issues & nothing was fixed before we departed a day earlier than planned. Overall an unhappy experience.

    3.5

  • Filip
      United States of America
    July 16, 2014

    the comfort was awesome, loved the features of the room

    AC didn't seem cool enough

    8.8

  • Christopher
      United States of America
    July 16, 2014

    The beds and size of room

    The permanent apartment/guests near my room. It felt like I was invading their space.

    5

  • Gilles
      Canada
    July 15, 2014

    Good location

    Noisy in the back of hôtel because of higway

    6.7

  • Richard
      United States of America
    July 15, 2014

    Needs to be upgraded-that is maint of buildings and sidewalks for example however it was a very pleasant stay with a great breakfast!! Would recommend to a friend.

    7.9

  • Anonymous
      United States of America
    June 25, 2014

    The suite was absolutely perfect and couldn't beat the price. Plan to use again in the future ;)

    10

  • Anonymous
      United States of America
    June 25, 2014

    Free breakfast. Right off highway. Full kitchen.

    Hallways were smelly, but room was clean. Booked a "two floor suite" with 2 queen beds & 1 king. NOT what I got, adjoining rooms with 1 queen &huge bathroom, 1 king &small bathroom, then a sitting area with a foldout sofa bed. We had 5 adults staying & this was the "biggest" room they had. Very disappointing.

    6.3

  • Reg
      Canada
    June 13, 2014

    Really enjoyed our stay. Would definetly book here again in the future. They have a great complimentary breakfast, and are close to the Budweiser stables as well as the outlet shopping.

    When we first arrived the bathroom hadnt been cleaned well. Within 5 minutes of a call to the front desk, they were there to clean it.

    8.3

  • Ronald
      United States of America
    May 27, 2014

    The location was excellent, it was off the highway and on a main road with many conveniences but not at all noisy

    The hotel is in desperate need of an update and a good sprucing up. Also, the pool was not ready for use, it was filthy green and the pool area was not well kept. The hot tub was also a disappointment. There was no water in it at all. Also, the breakfast selection was lacking.

    6.7

  • Laurie
      Canada
    May 21, 2014

    what i liked was that we were to couples and we had a 2 bedroom suite we each had our own bathroom .nice kitchen , we had everything we needed . clean bed spreads. aslo the breakfast was great also we didn't have to go out of the site to eat . nice place to stay ! price was good also Sherbrooke Que

    we had to wait for our room , it was because the last people had checked out later . we had 2 children with us and it would have been nice to have it on time we had arrived at the suite a half hour after check in time , and it was not ready because of others checking out late .

    7.5

  • Michael
      United States of America
    May 19, 2014

    It was close to our event - a College graduation so it was convenient. The linens were clean. There was plenty of room which was also good.

    One TV remote was broken. One of the hair dryers quit working. It was obvious that someone had been ill and the mess around the bed had been cleaned but not under it - GROSS and glad I didn't see until I was leaving. There was no soap to wipe down the counters in the kitchenette. The facility for breakfast was too small for the numbers of guests wanting to sit and eat. The restocking of food was painfully slow as they only had one attendant doing it and the place was fully booked. The whole room looked dated. The rugs were old but not too worn. The closet door in one of the rooms was off its rollers. Most important: when we attempted to check in they had no record of our booking. Even with our confirmation code they couldn't find us and we were charged more for the room than this site had confirmed for us. We weren't the only guests with this problem either.

    6.7

  • Anonymous
      Canada
    April 28, 2014

    for the price and proximity merrimack outlets we had a very good stay

    9.2

  • Lan
      Canada
    March 4, 2014

    The suite is bigger than expected.

    None

    10

  • Anonymous
      Canada
    October 15, 2013

    the rooms were very spacious it did not feel like a hotel room. very cosy.

    not enough wheel chair parking near motel rooms.

    10

  • Ian
      United States of America
    September 24, 2013

    Friendly front desk, large room

    room was dirty and smelled like cat urine.

    5.8

  • Kimberly
      United States of America
    July 17, 2013

    Not much - staff was very nice and there was a cook at breakfast who sang the entire time and did have a good voice.

    The pool and hot tub were the most disgusting I've ever seen. They ran out of shampoo. They didn't even clean on the first day. It was outrageously expensive for the quality and service of the hotel.

    4.6

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