I found the service, especially at the front desk, really lacking. The gentleman that checked us in was flatline, and seemed to hate his job. The manager stood behind the two people checking in doing nothing other than being fairly useless. When I asked if the sofa bed in the room could be made up, the manager said to my son (around 28), "oh, you seem like you should be able to take care of that yourself." Are you serious? Two nights here cost me over $700 dollars, and this is the response we get from the manager.
We I heard that our room was on the first floor, ground level, I asked if we could have a room on a higher floor. The person checking us in said there were no rooms available, even though the other check-in person had just offered the exact room type to a walk in customer. When I pointed this out to our check-in person he just ignored me and handed me the room keys.
I just ignored this. When we got to our room and opened the curtains, we were looking at a brick wall. First floor, brick wall, no light, ugly. Anxious to get out and about town, I just let it go and thought "we won't be in the room much anyway."
At 6:50 the next morning, we were abruptly woken up by very loud noise outside out door. My son opened the door to find a wet/dry vac being used to vacuum water from an apparent leak. Our room was, of course, next to the mechanical room, just to make it even cozier.
At this point I called the front desk and ask that our room be changed for the remainder of our stay. I was told the hotel was full but that they would check with housekeeping and get back to me. They didn't, so my son went to the front desk and requested the room change again, and then we were finally were moved to a room on the 5th floor.
Just one more thing to mention. There is no garage attached to this hotel. There is a garage right next door, but you do have to go outside and up elevators to access this.
The room was nice, well thought out design, clean, and the bed was comfortable. I was traveling with my adult son, so we stayed in a king studio. There was a nice kitchen, which we did not use, but it was nicely done and would be very convenient for a longer stay or if you are traveling with kids. Adequate bathroom, nothing special there.