This last visit we stayed we had quite a problem. The front desk clerk, Curtis, I believe was his name, sadly was not pleasant to deal with. It was about 90 degrees that day we checked in. We walked into our room and it was extremely hot....the air condition was not working. Called down, Curtis said there would be someone to come up, no one ever did. I walked down after a half hour, and asked for a different room, he said they were all booked up, he couldn't. I checked the website, and there were indeed rooms left! He then had the housekeeper check it (who was very sweet, Edith). She confirmed it was hot in there, and the air was not working. He did end up putting us in another room (interesting since he told us first he couldn't because it was all booked up) but made us feel like this was our fault, and not very accommodating at all. Then he charged us $175 instead of the price of $139 I got from bookings.com. Thankfully, the morning front desk women caught that and refunded us the difference. It's amazing how one person could really make your stay not pleasant. Very sad service from him, but all the other staff was great.
Been going to this hotel for 5 years now. Love the rooms, the week day socials, breakfast buffet, location, pool & hot tub.