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John Hancock Center Observatory (0.2 miles) Water Tower Chicago (0.2 miles) Chicago Museum of Contemporary Art (0.1 miles)
Show map Ritz Carlton Chicago (A Four Seasons Hotel)

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Newest reviews for Ritz Carlton Chicago (A Four Seasons Hotel)

  • Anthony
      United States of America
    August 21, 2014

    I love everything about the place. It was a wonderful experience . Will come back again.

    Love everything

    10

  • Noura
      Saudi Arabia
    August 21, 2014

    every thing , location amazing , staff so nice , in the heart of the michigan avenue , close to everything

    9.6

  • David
      United Kingdom
    August 14, 2014

    Great location just off Magnificent Mile and brilliant views from Lake view rooms. Staff fantastically friendly and helpful.Gym well equipped and restaurant good value.

    Nothing!

    10

  • Sanjiv
      United Kingdom
    August 12, 2014

    Location

    I was expecting luxury : it was far from pure luxury experienced in other Ritz around the world

    5

  • Carl
      United States of America
    August 12, 2014

    The location is great. Short walk to shopping/popular restaurants/attractions. The Spa staff and experience was exceptional. Concierge was helpful and informative. I arranged an anniversary enhancement via email approximately 1 hour before our arrival and it was delivered immediately after we settled in.

    Average at best for Ritz Carlton. I typically see this when Four Seasons takes over a Ritz Carlton property. Housekeeping did not pay attention to detail and was extremely rude and unprofessional upon checkout. Every night we found stains on our pillowcases and had to have new ones delivered. We were given a 2:30PM checkout, however housekeeping knocked on our door 3 times between 2:00-2:10PM trying to clean our room. FYI The "Do Not Disturb" sign was on the door handle when they were knocking. The morning coffee bar is small and was always crowded. I partially blame this bad experience on the rude and impatient guests of the hotel.

    7.5

  • Eric
      Canada
    August 12, 2014

    Great location, great room and great staff ...

    10

  • Angela
      Canada
    August 11, 2014

    Everything.

    The cost to park

    10

  • James
      Canada
    August 9, 2014

    Perfect location, exceptional service, great restaurant and amenities with very pleasant and helpful staff...and, probably the most comfortable bed I've ever slept in. Highly recommended.

    9.6

  • Alfredo
      United States of America
    August 9, 2014

    Location Staff

    No coffee maker in room Empty mini bar

    10

  • Matthias
      United States of America
    July 31, 2014

    Staff were wonderful. Service superb. The room was excellent and what you would expect. River view was good, but from the side not full on, so not so much a "river view" room. Location is great- right off of Michigan Ave by the Water Tower.

    The restaurant is expensive and the breakfast was so-so. Eat somewhere else.

    9.6

  • Lisa
      United States of America
    July 27, 2014

    Conscientious & welcoming; the RC Four Seasons staff combined with panoramic views from their secure, spacious suites, a great pool & activities tailored to our girls made for a perfect stay.

    Leaving

    10

  • Brian
      United States of America
    July 25, 2014

    No comp breakfast

    8.3

  • Yvonne
      United States of America
    July 23, 2014

    Bathroom and the view.

    Menu

    9.2

  • Elaine
      United States of America
    July 23, 2014

    Very comfortable, clean and quiet!

    9.6

  • Anonymous
      India
    July 20, 2014

    We loved our suite and the location was just amazing the hotel is connected to a mall and the American girl store which is so famous in Chicago .it was an amazing stay

    9.6

  • Anne
      United States of America
    July 18, 2014

    Beautiful and clean!

    Nothing comes to mind!

    10

  • Peter
      United Kingdom
    July 10, 2014

    fantastic location. fantastic food.

    8.8

  • Anonymous
      United States of America
    July 10, 2014

    Location, location, location! Very clean, the staff was very helpful and professional.

    The shower. It is very hard to get in and out of the shower because of the height of the side of the tub. Also, the grab bar should be in the center of the shower wall and not at the far end. (This is not my first time staying there - same problem).

    9.6

  • Susanna
      United States of America
    July 9, 2014

    Location was perfect, concierge was very nice, helpful and accommodating . Room was spacious, clean, comfortable. Nice bar at the rooftop.

    We didn't have coffee maker in the room, which was inconvenience. Also, we left luggage in the room and asked to take it take down or to the car. They forgot about it and we had to wait for a long time for them to find our luggage. Then for valet to find our car. Although it was not a big deal and they eventually found our car and brought our luggage , but when you pay 65$ per day to valet your car you expect certain level of service.

    9.2

  • Cetin
      United States of America
    July 9, 2014

    Very courteous staff, good location.

    Facilities are rather average for a 5 star hotel. You could get fairly similar or even better accommodations for a much lower price at many other hotels in downtown Chicago.

    7.5

  • Donald
      United States of America
    July 8, 2014

    everything about the staff and facility!

    Nothing!

    10

  • Karianne
      United States of America
    July 7, 2014

    The staff was fantastic. We had our 2 dogs with us and the dogs (hand us) were welcomed by name when we arrived. The Ritz Carlton is VERY dog friendly and when we arrived we had a dog bed, doggie bowls, water, and a little doggie gift bag. Since this was a staycation for us because I can't travel due to my pregnancy, the hotel left a bottle of champagne and chocolate covered strawberries to welcome us. While I couldn't drink, it was greatly appreciated. Room service speed was great and the food was good. The outdoor bar and the staff was also fun and highly recommended. We would certainly come back. The spa, workout and pool facilities were also very up-to-date and clean. Overall, there were just really nice touches for our whole stay. We would definitely come back.

    The free wifi was slow. You could buy up to faster speeds.

    10

  • Anonymous
      United States of America
    July 6, 2014

    Location was excellent. Room was very clean, modern, and quite large for a downtown Chicago hotel.

    Hotel did not have my reservation. Insisted our reservation was at Four Seasons and not the Ritz. Had to wait at front desk for over an hour to sort it out.

    10

  • Anonymous
      United States of America
    July 6, 2014

    Service was nice and very helpful

    It felt like a lot of money and was not worth it. The hotel felt old and run down. A bit of a pity...

    6.7

  • Teresa
      Panama
    July 6, 2014

    The Latin Staff at Reception and Cleaning were extremely helpful and pleasant.

    The french fries at Deca ordered in the lounge were soggy. The chicken wings were not fully cooked. Dissapointing for a Michelin star restaurant.

    8.8

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