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Places of Interest:

John Hancock Center Observatory (0.2 miles) Water Tower Chicago (0.2 miles) Chicago Museum of Contemporary Art (0.1 miles)
Show map Ritz Carlton Chicago (A Four Seasons Hotel)

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Score from 142 reviews Wonderful 9.3/10

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Newest reviews for Ritz Carlton Chicago (A Four Seasons Hotel)

  • Eileen
      United States of America
    September 14, 2014

    A wonderful experience...hope to be back next year!

    10

  • Jerry
      United States of America
    September 11, 2014

    Our suite was far beyond exquisite!! Staff was never seen but everything was top notch in our room. Supplies always replenished and fresh ice always. The best experience yet.

    Nothing.

    10

  • Paul
      Canada
    September 11, 2014

    Location

    Bathroom needed better cleaning. It appeared that not all the room had been upgraded in Reno- yellowed phones and disgustingly yellow smoke alarm real put offs.

    7.1

  • Thomas
      United States of America
    September 9, 2014

    I've stayed at numerous Ritz Carlton's, and while this one may not have the shine of the newest hotels, it is still the Ritz Carlton and every employee in the place wants to give you exactly what you desire. Stayed at the hotel and had the concierge setup a limo to take to South Bend to watch the Notre Dame vs. Michigan game so we could tailgate and not have to drive back from a late game. Everything went perfectly without a hitch and I'd do it again in a heartbeat!

    10

  • Rita
      United States of America
    September 9, 2014

    I liked the lobby lounge area. The staff was excellent

    Our room chaise had a large stain and it felt cheap and dirty. Not the quality expected from the Ritz.

    7.9

  • Bobby
      United States of America
    September 4, 2014

    Location and pancakes

    Menu over priced

    8.3

  • Anonymous
      United States of America
    September 3, 2014

    Location Room furnishings City view Lobby entertainment on weekend Relaxing place to stay in city

    10

  • Basma
      United States of America
    September 2, 2014

    Rooms were up to date. Accommodated a late check out. Staff at Decca bar were the best!!

    Hallways were not updated a very old looking. Not that posh looking.

    5.8

  • Anonymous
      United States of America
    September 2, 2014

    very kid friendly!

    expensive

    8.8

  • Olfa
      Saudi Arabia
    September 2, 2014

    The staff was really helpful extremely polite and professional thank you Ritz Carlton Chicago :))))))

    10

  • Olga
      Colombia
    September 2, 2014

    We stayed for three nights and everything went good as expected. Really good location across of the John Hancock tower, spacious room, great bathroom with nice amenities. They've started to offer a new ammenity: yoga classes included at the roof top! Unfortunately we wasn't able to assist but I think it's a great idea. Nice lobby, good stores within the building, so on and so forth.

    Everything was good.

    8.8

  • Anne
      Netherlands
    August 25, 2014

    Comfortabel hotel, prima ligging t.o.v. het centrum

    Wifi dat gratis zou zijn, toch in rekening gebracht. Check your bill!

    9.6

  • Anthony
      United States of America
    August 21, 2014

    I love everything about the place. It was a wonderful experience . Will come back again.

    Love everything

    10

  • Noura
      Saudi Arabia
    August 21, 2014

    every thing , location amazing , staff so nice , in the heart of the michigan avenue , close to everything

    9.6

  • David
      United Kingdom
    August 14, 2014

    Great location just off Magnificent Mile and brilliant views from Lake view rooms. Staff fantastically friendly and helpful.Gym well equipped and restaurant good value.

    Nothing!

    10

  • Maria
      United States of America
    August 14, 2014

    Everything ! Awesome locations just steps from Michigan Ave, free wifi, super friendly staff and the most comfortable bed I've ever slept in !

    No complaints !! Everything was fantastic !

    10

  • Sanjiv
      United Kingdom
    August 12, 2014

    Location

    I was expecting luxury : it was far from pure luxury experienced in other Ritz around the world

    5

  • Carl
      United States of America
    August 12, 2014

    The location is great. Short walk to shopping/popular restaurants/attractions. The Spa staff and experience was exceptional. Concierge was helpful and informative. I arranged an anniversary enhancement via email approximately 1 hour before our arrival and it was delivered immediately after we settled in.

    Average at best for Ritz Carlton. I typically see this when Four Seasons takes over a Ritz Carlton property. Housekeeping did not pay attention to detail and was extremely rude and unprofessional upon checkout. Every night we found stains on our pillowcases and had to have new ones delivered. We were given a 2:30PM checkout, however housekeeping knocked on our door 3 times between 2:00-2:10PM trying to clean our room. FYI The "Do Not Disturb" sign was on the door handle when they were knocking. The morning coffee bar is small and was always crowded. I partially blame this bad experience on the rude and impatient guests of the hotel.

    7.5

  • Shelia
      United States of America
    August 12, 2014

    Consierge Food Roof Top Bar Spa Room's view Location Singer and music in the lobby Thursday-Saturday

    Lobby on 12th floor Changing elevators to be able to get to the room

    9.6

  • Eric
      Canada
    August 12, 2014

    Great location, great room and great staff ...

    10

  • Angela
      Canada
    August 11, 2014

    Everything.

    The cost to park

    10

  • Duncan
      United States of America
    August 11, 2014

    Great facilities. Everything one would expect from a Ritz Carlton/ Four Seasons hotel. Great gym and pool!

    Quite pricey. Good value for the discount we got on a suite, but $400 for one night in a regular room was not worth it.

    9.6

  • James
      Canada
    August 9, 2014

    Perfect location, exceptional service, great restaurant and amenities with very pleasant and helpful staff...and, probably the most comfortable bed I've ever slept in. Highly recommended.

    9.6

  • Alfredo
      United States of America
    August 9, 2014

    Location Staff

    No coffee maker in room Empty mini bar

    10

  • Matthias
      United States of America
    July 31, 2014

    Staff were wonderful. Service superb. The room was excellent and what you would expect. River view was good, but from the side not full on, so not so much a "river view" room. Location is great- right off of Michigan Ave by the Water Tower.

    The restaurant is expensive and the breakfast was so-so. Eat somewhere else.

    9.6

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